- Position Title
- Student Trainee (Computer Assistant)
- Agency
- National Park Service
- Announcement Number
- MW-1543-ISRO-17-10011529-DE Opens in new window
- Open Period
- Wednesday, May 17, 2017 to Tuesday, May 23, 2017
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a veteran who separated from active duty under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more OR
- retired from active military service with a service-connected disability rating of 30% or more
For more information, review USAJOBS Veterans resources.
3.
Are you a current career/career-conditional employee with the National Park Service?
4.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
5.
Are you the spouse of a member of the Armed Forces who has been issued orders for a permanent change of station (PCS)? If yes, confirm that you are indicated on the PCS orders; and you
Are you the spouse of a member of the Armed Forces who retired with a disability rating at the time of retirement of 100 percent or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs?
-OR-
Are you the un-remarried widow or widower of a member of the Armed Forces killed while in active duty status?
For more information, review USAJOBS Veterans resources..
- have been married to the military member on or prior to the date of your spouse's PCS orders
- are relocating with your spouse to the new duty location AND
- have not previously been appointed using this authority under these orders.
Are you the spouse of a member of the Armed Forces who retired with a disability rating at the time of retirement of 100 percent or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs?
-OR-
Are you the un-remarried widow or widower of a member of the Armed Forces killed while in active duty status?
For more information, review USAJOBS Veterans resources..
6.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy AND
- your last performance rating of record is at least fully successful or the equivalent.
7.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?
If yes, confirm:
If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy and
- your last performance rating of record is at least fully successful or the equivalent.
8.
Do you have a severe physical, psychiatric or mental disability that qualifies you for Schedule A Disability appointments?
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
9.
Are you a veteran who separated from active duty under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- recently separated (within the past 3 years)
- are a disabled veteran
- served on active duty during a war, campaign or expedition OR
- received an Armed Forces Service Medal
For more information, review USAJOBS Veterans resources.
10.
Are you currently a student that has been accepted for enrollment or are enrolled at least half-time in an accredited high school, college, professional, technical, vocational, or trade school pursuing a qualifying degree or certificate? You must remain enrolled and will be required to provide proof of current student status to be eligible for this program.
For more information, review USAJOBS Student and Recent Graduate resources.
For more information, review USAJOBS Student and Recent Graduate resources.
Assessment 1
We will evaluate your resume and responses to this questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification and must be fully supported by your resume and supporting documentation.
1.
From the descriptions below, select one response that best describes how your background meets the basic experience or education requirements for a Student Trainee (Computer Assistant), GS-0399-05 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Inventory excess IT property, wipe or remove data storage and document hardware/condition to prepare it for transfer or e-recycling.
3.
Install and configure computer hardware, Personal Computer (PC).
4.
Install and configure computer software (PC).
5.
Assist with install and management of networking equipment (e.g. switches, network cards, internal and external drives, environmental sensors, cabling, etc.).
6.
Assist customers with Microsoft Office Professional software applications (e.g. Word, Excel, Powerpoint, etc.).
7.
Answer questions that customers have in reference to the IT environment (e.g. about hardware, software, pending changes, repairs, telephones, usage, policies, etc.).
8.
Communicate orally and in writing with various customers (end users, vendors, Supervisors, other IT Staff, etc.).
9.
Respond to customer complaints about a product or service and follow through until the problem is resolved.
10.
Work with customers to determine appropriate products or services.
11.
Identify problems with telecommunications devices (e.g. telephones, conference phones, auto-attendant, VOIP, cabling, etc.).
12.
Troubleshoot computer issues with customers in person, via remote access or over the phone.
13.
Troubleshoot malfunctioning IT equipment (e.g. computers, monitors, printers, memory, peripherals, etc.).
14.
Assist customers with minor computer issues (e.g. logging in, mapping network drives, setting up their local profiles, finding files, etc.).
15.
Assist customers with identifying recurring irregularities related to computer system issues.
16.
Monitor, respond to, clean up and document issues with minor computer virus and malware infections.
17.
Knowledge of the Microsoft Windows 7 Operating System.
18.
Knowledge of mobile devices and operating systems (e.g. Android, iOS, smartphones, tablets, Mi-Fi, etc.).
19.
Knowledge of Google cloud applications such as those found in Google Apps for Work - or Apps for Government (e.g. Gmail, Calendar, Drive, Docs, Forms, etc.).
20.
Ability to convey technical subject-matter in terms that a lay person or someone without technical training can understand.
21.
Ability and experience with conducting IT training for customers and teams: informal one-on-one training and / or formal small group training.
22.
Basic knowledge of coding, sufficient to perform minor updates to Intranet webpages.
23.
Intermediate knowledge of the Microsoft Sharepoint web application platform (e.g. perform updates to existing site templates; create new pages and / or modify and expand upon existing pages, etc.
24.
Maintain a positive attitude, be professional and helpful, work well with customers, maintain work schedules, keep people informed and follow supervisory guidance.