Veterans Affairs, Veterans Health Administration Logo
Position Title
Telephone Operator
Agency
Veterans Affairs, Veterans Health Administration
Announcement Number
CARZ-10037345-17-DLL Opens in new window
Open Period
Monday, August 14, 2017 to Monday, August 21, 2017
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy
  • your grade at the time of displacement is equivalent to or below the grade level of the vacancy AND
  • your last performance rating of record is at least fully successful or the equivalent.
You will be required to submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice, a copy of your latest Notification of Personnel Action, Standard Form 50, and your current performance appraisal that shows a rating of at least fully successful (Level III) or equivalent.

For more information, review the USAJOBS Resource Center. (limit characters)
3. Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs?

If yes, confirm:
  • you are located in the same local commuting area of the vacancy
  • your grade at the time of displacement equivalent to or below the grade level of the vacancy and
  • your last performance rating of record is at least fully successful or the equivalent.
You will be required to submit supporting documentation to validate your claim of ICTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice, a copy of your latest Notification of Personnel Action, Standard Form 50, and and your current performance appraisal that shows a rating of at least fully successful (Level III) or equivalent.

For more information, review the USAJOBS Resource Center. (limit characters)
Assessment 1
Select the appropriate answer to each of the following questions based on your current level of education and/or experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. (limit characters)
1. EXPERIENCE: Do you possess one (1) year of progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled? Experience may include: working as a receptionist or telephone operator; obtaining the necessary information to direct calls appropriately; communicating effectively using clear enunciation; using a computer to provide clerical support; and working efficiently under pressure of time and stressful conditions. NOTE: Experience must be fully documented on your resume and must include job title, duties performed, month and year start/end dates AND hours worked per week.
 (limit characters)
2. EDUCATION: Have you successfully completed two years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite? (TRANSCRIPT REQUIRED)
 (limit characters)
3. COMBINATION: Do you possess equivalent combinations of successfully completed post-high school education and specialized experience as described above to meet total qualification requirements at the GS-4 level? (TRANSCRIPT REQUIRED)
 (limit characters)
For each task in the following groups, choose the statement from the list below that best describes your experience and/or training. (limit characters)
The following statements pertain to the competency: Telecommunications (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
4. Operates a telephone console system (such as: Digital Branch Exchange (DBX), Private Branch Exchange (PBX).
 (limit characters)
5. Interviews callers to determine appropriate routing of phone calls.
 (limit characters)
6. Receives and places various types of phone calls (i.e., local, long distance, international).
 (limit characters)
7. Transfers procedurally complicated calls according to established procedures.
 (limit characters)
8. Places outgoing toll calls charged to company.
 (limit characters)
The following statements pertain to the competency: Technical Competence (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
9. Monitors several alarm systems (i.e., fire, phone system, etc.)
 (limit characters)
10. Uses radio to transmit information for alarm situations (i.e., RCA Radio Communication System).
 (limit characters)
11. Responds to alarm situations following established procedures to specific situations.
 (limit characters)
12. Operates a paging (overhead) system (i.e. Public Address System).
 (limit characters)
13. Adheres to safety and fire regulations and procedures.
 (limit characters)
14. Works under pressure to respond to distraught or abusive contacts.
 (limit characters)
The following statements pertain to the competency: Clerical (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
15. Maintains a log of calls charged to the company.
 (limit characters)
16. Logs and maintains lost and found items.
 (limit characters)
17. Processes information requests.
 (limit characters)
18. Communicates and treats contacts in a courteous, tactful, and respectful manner.
 (limit characters)
VETERANS PREFERENCE DOCUMENTATION REMINDER - You should submit proper documentation if you are claiming eligibility for veterans preference, which includes a copy of your DD-214 (member copy 4 or earlier version that shows character of service). Applicants claiming 10-Point preference should also submit an SF-15, Application for 10-Point Veterans Preference along with the required documentation listed on the form (such as verification of service-connected disability percentage). (limit characters)
Transcript Reminder - If you are basing your qualifications on education (or a combination of education and experience), you must submit a copy of your transcripts with your application. (limit characters)
RESUME REMINDER - Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumption regarding your qualifications. (limit characters)
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