- Position Title
- Medical Support Assistant (Office Automation)
- Agency
- Defense Health Agency
- Announcement Number
- NCJT172501061162D Opens in new window
- Open Period
- Friday, August 25, 2017 to Thursday, August 31, 2017
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
External Recruitment Military Spouse Preference
Are you a military spouse eligible for preference under delegated examining procedures? This category includes spouses of active duty military members. To be eligible you:
• Must have been married to your military sponsor prior to reporting to the new duty assignment; AND,
• Must have accompanied your military sponsor on a Permanent Change in Station (PCS) move; AND,
• The position for which you are applying must be within the commuting area of your military sponsor's new permanent duty station.
MSP applies if you are ranked among the "best qualified" for this vacancy, and the list established from this announcement is used to fill the vacancy.
MSP does not apply, however, when preference would violate statutes or regulations on veterans' preference or nepotism.
Supporting documentation: You must provide acceptable documentation of your appointment eligibility which includes the following: a copy of PCS orders authorizing the spouse to accompany the service member to a new duty location, and proof of marriage to the service member. ?For more information please go to the following website: http://cpol.army.mil/library/permiss/6314.html.
Are you a military spouse eligible for preference under delegated examining procedures? This category includes spouses of active duty military members. To be eligible you:
• Must have been married to your military sponsor prior to reporting to the new duty assignment; AND,
• Must have accompanied your military sponsor on a Permanent Change in Station (PCS) move; AND,
• The position for which you are applying must be within the commuting area of your military sponsor's new permanent duty station.
MSP applies if you are ranked among the "best qualified" for this vacancy, and the list established from this announcement is used to fill the vacancy.
MSP does not apply, however, when preference would violate statutes or regulations on veterans' preference or nepotism.
Supporting documentation: You must provide acceptable documentation of your appointment eligibility which includes the following: a copy of PCS orders authorizing the spouse to accompany the service member to a new duty location, and proof of marriage to the service member. ?For more information please go to the following website: http://cpol.army.mil/library/permiss/6314.html.
3.
Interagency Career Transition Assistance Plan
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy
• your grade is equivalent to or below the grade level of the vacancy and
• your last performance rating of record is at least fully successful or the equivalent.
ICTAP applicants must be well qualified for the position to receive consideration for special priority selection. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position.
*Note: Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference.
Supporting documentation: Federal employees seeking ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.704, by submitting a copy of the following documents with your completed application:A copy of your agency notice; AND,
A copy of your most recent annual performance appraisal; AND,
A copy of their most recent SF-50 noting current position, grade level, and duty location.Additional information regarding ICTAP eligibility can be found in the OPM Employee’s Guide to Career Transition. For more information, review the USAJOBS Resource Center.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy
• your grade is equivalent to or below the grade level of the vacancy and
• your last performance rating of record is at least fully successful or the equivalent.
ICTAP applicants must be well qualified for the position to receive consideration for special priority selection. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position.
*Note: Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference.
Supporting documentation: Federal employees seeking ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.704, by submitting a copy of the following documents with your completed application:A copy of your agency notice; AND,
A copy of your most recent annual performance appraisal; AND,
A copy of their most recent SF-50 noting current position, grade level, and duty location.Additional information regarding ICTAP eligibility can be found in the OPM Employee’s Guide to Career Transition. For more information, review the USAJOBS Resource Center.
Conditions of Employment
This position has requirements which must be met prior to employment, and conditions for continued employment. Your answers to the questions in this section will indicate your understanding of, or possession of, these requirements and conditions.
1.
This position requires the incumbent to complete a Tier 3 (T3) security investigation. Do you possess or are you able to obtain and maintain a Tier 3 security investigation for the duration of your employment?
2.
This position requires the incumbent to have tuberculosis testing. Are you willing to have a tuberculosis test?
3.
This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons. Are you willing to complete this requirement or provide documentation of exemption (e.g., medical contraindication and/or waiver based on religious objection)?
Assessment 1
Thank you for your interest in a Medical Support Assistant (Office Automation), GS-0679-05, position with Department of the Defense.
We will evaluate your resume and your response to this Occupational Questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire.
Select “Yes” or “No” to the following question(s).
1.
This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Are you a qualified typist?
2.
Select the one statement that best describes the education and/or experience that you possess that demonstrates your ability to perform the work of Medical Support Assistant (Office Automation) at the GS-05 grade level or equivalent pay band in the Federal Service.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Speak with patients in a clear, professional and courteous manner to obtain information.
4.
Communicate delays in scheduled appointments to appropriate staff and patients.
5.
Provide information regarding medical treatment facility policies, procedures, etc. to patients.
6.
Coordinate patient appointments with other clinics or specialties.
7.
Enter data into electronic patient medical records to ensure entry contains accurate information.
8.
Resolve patient complaints of an administrative nature or refer to appropriate personnel.
9.
Maintain patient records according to regulation, policies or procedures to ensure proper medical documentation of files.
10.
Receive patients/visitors as initial point of contact (in person or telephonically) to obtain or verify information, explain medical facility services, policies, procedures, etc.
11.
Complete request forms for individual patient orders (i.e., exams, consults, and other requests) in various automation systems.
12.
Operate computerized patient automated systems e.g. the Composite Health Care System (CHCS) to enter or retrieve patient information.
13.
Utilize various medical automation tools to complete work (i.e. retrieve patient medical records, reconcile end-of-day processing and reports).
14.
Schedule patient appointments in a computerized scheduling system.
15.
Review correspondence for accuracy according to established regulations.
16.
Produce documents in correct format with appropriate grammar and punctuation.
17.
Interpret medical terminology to correctly address patient's needs.
18.
Produce a variety of correspondence e.g., reports, medical statements, memorandums in correct format with appropriate grammar and punctuation
19.
Your responses to the Announcement and Assessment Questionnaires, along with your resume and all supporting documentation are subject to evaluation and verification to ensure accuracy. Please take this opportunity to review your responses to ensure their accuracy.