- Position Title
- Information Technology Specialist
- Agency
- Veterans Affairs, Veterans Health Administration
- Announcement Number
- STIMP-10114793-18-JG Opens in new window
- Open Period
- Wednesday, January 10, 2018 to Wednesday, January 31, 2018
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans' Preference?
2.
Are you a veteran who separated from active duty under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more OR
- retired from active military service with a service-connected disability rating of 30% or more
For more information, review USAJOBS Veterans resources.
3.
Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. with an interchange agreement and one year of service in that position). This does not include temporary, term or intermittent.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. with an interchange agreement and one year of service in that position). This does not include temporary, term or intermittent.
4.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Resource Center.
- you are located in the same local commuting area of the vacancy
- your grade at the time of displacement is equivalent to or below the grade level of the vacancy AND
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Resource Center.
5.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. with an interchange agreement). This does not include temporary, term or intermittent.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. with an interchange agreement). This does not include temporary, term or intermittent.
6.
Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs?
If yes, confirm:
For more information, review the USAJOBS Resource Center.
If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade at the time of displacement equivalent to or below the grade level of the vacancy and
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Resource Center.
7.
Are you a current Federal employee in the excepted service in an agency covered by an Interchange Agreement with at least one year of service in that position or Miscellaneous Authorities Not Regulated by U.S. Office of Personnel Management?
For more information, go to https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments.
For more information, go to https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments.
8.
Do you have a severe physical, psychiatric or mental disability that qualifies you for Schedule A Disability appointments?
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
9.
Are you currently employed as a civilian employee in the competitive service in a federal agency other than the agency hiring for this position?
If eligible, submit a copy of your Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
If eligible, submit a copy of your Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
- Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) and
- Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).
10.
Are you a veteran whose latest discharge was under honorable conditions and you:
*Note current Federal employees must also meet Time-in-Grade requirements.
For more information, review USAJOBS Veterans resources.
- served three or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet the eligibility) OR
- are entitled to veterans' preference
*Note current Federal employees must also meet Time-in-Grade requirements.
For more information, review USAJOBS Veterans resources.
11.
Are you a veteran who separated from active duty under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- recently separated (within the past 3 years)
- are a disabled veteran
- served on active duty during a war, campaign or expedition OR
- received an Armed Forces Service Medal
For more information, review USAJOBS Veterans resources.
Preferences
1.
Select the lowest grade you are willing to accept for this position.
Assessment 1
If you have held a permanent GS position in the last 52 weeks you must meet time the time in grade requirement AND supply documentation to show this. Current federal employees who are VEOA eligible must still meet time in grade requirements.
1.
GS-07: There is a time in grade requirement for this position. Candidates who have held a GS position in the last 52 weeks must have served one year time in grade as a GS-05 or higher to be promoted into this position. Do you meet this requirement?
2.
GS09: There is a time in grade requirement for this position. Candidates who have held a GS position in the last 52 weeks must have served one year time in grade as a GS-07 or higher to be promoted into this position. Do you meet this requirement?
3.
GS11: There is a time in grade requirement for this position. Candidates who have held a GS position in the last 52 weeks must have served one year time in grade as a GS-09 or higher to be promoted into this position. Do you meet this requirement?
Qualified applicants must have IT-related experience in each of the following four competencies listed below and in order to be considered, your supporting documents must indicate that you have this required experience.
ATTENTION TO DETAIL: Is thorough when performing work and conscientious about attending to detail.
CUSTOMER SERVICE: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
ORAL COMMUNICATION: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
PROBLEM SOLVING: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
ATTENTION TO DETAIL: Is thorough when performing work and conscientious about attending to detail.
CUSTOMER SERVICE: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
ORAL COMMUNICATION: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
PROBLEM SOLVING: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
4.
Do you possess the Four IT competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving?
GS07: To qualify at this level your resume must demonstrate one year of specialized experience that equipped you with the knowledge, skills, and abilities to perform the duties of an IT Specialist (Customer Support) at the GS-07 grade level. This experience must have been equivalent to at least the GS-05 level in the Federal service. Examples of specialized experience include: planning and delivery of customer support services; phone support, desk-side technical support and bench-top diagnosis and repair; resolving customer related software and hardware problems; following agency policy and established procedures.
OR
One full year of graduate level education or superior academic achievement (education must meet the requirements listed in the vacancy announcement).
OR
One full year of graduate level education or superior academic achievement (education must meet the requirements listed in the vacancy announcement).
5.
Do you meet the GS-07 specialized experience and/or education requirement?
GS09: To qualify at this level your resume must demonstrate one year specialized experience that equipped you with the knowledge, skills, and
abilities to perform the duties of an IT Specialist (Customer Support) at the GS-09 grade level. This experience must have been equivalent to at least the GS-07 level in the Federal service. Examples of specialized experience include: diagnosing and resolving problems in response to customer reported incidents; overseeing IT support ticketing system activities; coordinating device files for software applications according to established procedure; representing the IT organization in the assurance of the department's mission; supporting the operating system (and pilot testing of new systems) in accordance with documented procedure; configuring access ports for connecting users to the LAN.
OR
A Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree (education must meet the requirements listed in the vacancy announcement).
OR
A Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree (education must meet the requirements listed in the vacancy announcement).
6.
Do you meet this GS-09 specialized experience and/or education requirement?
GS11: To qualify at this level your resume must demonstrate one year of specialized experience that equipped you with the knowledge, skills, and abilities to perform the duties of an IT Specialist (Customer Support) at the GS-11 grade level. This experience must have been equivalent to at least the GS-09 level in the Federal service. Examples of specialized experience include: development, implementation and management of IT processing systems; recommending new or revised operating procedures; managing the transition to new operating systems; monitoring system and device utilization; developing system configurations for both new and existing equipment; performing system maintenance and repair activities.
OR
A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree (education must meet the requirements listed in the vacancy announcement).
OR
A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree (education must meet the requirements listed in the vacancy announcement).
7.
Do you meet the GS-11 specialized experience and/or education requirement?
The following statements pertain to your knowledge, skills and abilities related to the performance of duties required for this position. The
responses to these questions will be used, in part, to determine the best qualified candidate(s).
Please Note: your resume must support your answers to these questions to be given credit.
Please Note: your resume must support your answers to these questions to be given credit.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
8.
Providing reports and briefings to the Supervisor and other members of the staff when requested
9.
Monitoring system and device utilization and develops system configurations for both new and existing equipment.
10.
Ensuring support ticketing system tracking and asset information is accurate; and that telecommunications closets are organized when adding or removing patch cabling.
11.
Providing Point of Care Customer Service.
12.
Providing group and one on one systems & software applications training to customers as required.
13.
Planning and delivering of customer support services.
14.
Providing users with solutions.
15.
Coaching junior IT Specialists.
16.
Providing group and one on one systems/software applications training to customers as required; and providing on the job training to lower graded IT Specialists.
17.
Performing installation, maintenance, testing and troubleshooting tasks in support of the facility computer users.
18.
Utilizing problem resolution approaches; working with network specialists, applications developers, system administrators and security specialists to prevent recurring problems.
19.
Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets.