Veterans Affairs, Veterans Health Administration Logo
Position Title
Information Technology Specialist (Customer Support)
Agency
Veterans Affairs, Veterans Health Administration
Announcement Number
CAZT-10129834-18-BS-083 Opens in new window
Open Period
Thursday, February 8, 2018 to Thursday, March 1, 2018
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you a veteran who separated from active duty under honorable conditions and you:
  • have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more OR
  • retired from active military service with a service-connected disability rating of 30% or more
If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. Please also provide the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.

For more information, review USAJOBS Veterans resources.
(limit characters)
3. Are you eligible as an Administrative Office of the U.S. Courts employee?  This means you have completed at least 1 year of continuous service under non-temporary appointment.
NOTE: Employees appointed to high level positions under 28 U.S.C. 603 or a position of confidential or policy-making nature is not eligible under this authority.
(limit characters)
4. Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. with an interchange agreement and one year of service in that position). This does not include temporary, term or intermittent.
(limit characters)
5. Are you the spouse of a member of the Armed Forces who has been issued orders for a permanent change of station (PCS)?  Eligibility is good for up to two years from the date of the PCS orders. If yes, confirm that you are indicated on the PCS orders; and you
  • have been married to the military member on or prior to the date of your spouse's PCS orders
  • are relocating with your spouse to the new duty location AND
  • have not previously been appointed using this authority under these orders.
-OR-

Are you the spouse of a member of the Armed Forces who retired with a disability rating at the time of retirement of 100 percent or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs?

-OR-

Are you the un-remarried widow or widower of a member of the Armed Forces killed while in active duty status?

For more information, review USAJOBS Veterans resources..
(limit characters)
6. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy
  • your grade at the time of displacement is equivalent to or below the grade level of the vacancy AND
  • your last performance rating of record is at least fully successful or the equivalent.
You will be required to submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice, a copy of your latest Notification of Personnel Action, Standard Form 50, and your current performance appraisal that shows a rating of at least fully successful (Level III) or equivalent.

For more information, review the USAJOBS Resource Center.
(limit characters)
7. Were you employed overseas as an Appropriated Fund employee AND did you
  • complete 52 weeks of creditable overseas service in an appropriated fund position(s) as a family member during the time you accompanied a sponsor officially assigned to an oversea area
  • receive a fully successful or better (or equivalent) performance rating AND
  • return to the United States to resume residence less than 3 years ago?
(limit characters)
8. Have you completed three years of substantially continuous service immediately before separation from an unlimited, career-type Foreign Service appointment that meets a requirement for career tenure?

-OR-

Have you had service that began with a non-temporary Foreign Service appointment counting towards the 3-year service requirement for career tenure and have been separated within the past 30 days from the career-type appointment in the Foreign Service?
(limit characters)
9. Are you eligible as a General Accounting Office employee?  This means you have completed 1 year of continuous service on a non-temporary appointment that began on or after 1 Oct 80. (limit characters)
10. Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs?

If yes, confirm:
  • you are located in the same local commuting area of the vacancy
  • your grade at the time of displacement equivalent to or below the grade level of the vacancy and
  • your last performance rating of record is at least fully successful or the equivalent.
You will be required to submit supporting documentation to validate your claim of ICTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice, a copy of your latest Notification of Personnel Action, Standard Form 50, and and your current performance appraisal that shows a rating of at least fully successful (Level III) or equivalent.

For more information, review the USAJOBS Resource Center.
(limit characters)
11. Are you a former Peace Corps volunteer or VISTA member who has completed your service within the past twelve months?

-OR-

Are you a former Peace Corps volunteer or VISTA member who has completed your service within the past 36 months and is requesting an extension of your non-competitive eligibility due to your military service, status as a full-time student or other experience related to this position?

-OR-

Are you a current or former Peace Corps employee who has completed at least 36 months of continuous service and has been separated from the Peace Corps for less than three years?

If yes, submit a copy of your description of service or other proof of non-competitive eligibility.

If you are a former Peace Corps volunteer or VISTA member who is requesting an extension of your non-competitive eligibility, please also provide the necessary documentation to support your request.
(limit characters)
12. Are you a current Federal employee in the excepted service in an agency covered by an Interchange Agreement with at least one year of service in that position or Miscellaneous Authorities Not Regulated by U.S. Office of Personnel Management?

 For more information, go to https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments.
(limit characters)
13. Are you eligible as a Panama Canal Commission employee?  This means you have at least 1 year of continuous employment under non-temporary appointment in the Panama Canal Commission located in the United States. (limit characters)
14. Do you have a severe physical, psychiatric or mental disability that qualifies you for Schedule A Disability appointments?

If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.

For more information, review USAJOBS Individuals with Disabilities resources.
(limit characters)
15. Were you formerly employed as a federal civilian on a permanent competitive appointment but are not currently a permanent competitive federal employee?

If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
  • Your separation Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) AND
  • Your separation Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).
(limit characters)
16. Are you currently employed as a civilian employee in the competitive service in a federal agency other than the agency hiring for this position?

If eligible, submit a copy of your Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
  • Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) and
  • Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).
(limit characters)
17. Are you a veteran whose latest discharge was under honorable conditions and you:
  • served three or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet the eligibility) OR
  • are entitled to veterans' preference
If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service.
*Note current Federal employees must also meet Time-in-Grade requirements.

For more information, review USAJOBS Veterans resources.
(limit characters)
18. Are you a veteran who separated from active duty under honorable conditions and you:
  • recently separated (within the past 3 years)
  • are a disabled veteran
  • served on active duty during a war, campaign or expedition OR
  • received an Armed Forces Service Medal
If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, provide the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.

For more information, review USAJOBS Veterans resources.
(limit characters)
Preferences
1. Select the lowest grade you are willing to accept for this position. (limit characters)
Assessment 1
The following section is used to identify basic requirements for this vacancy. (limit characters)
1. Are you willing to undergo a pre-employment physical?
(limit characters)
2. Are you willing to undergo a comprehensive background investigation which includes, but is not limited to, contact with all references, employers, co-workers, personal associates, and review of your driving record, credit history, criminal history, and military service?
(limit characters)
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirement. (If you have not held a GS grade at any time in the past 52 weeks, this question does not apply to you.) For this vacancy, applicants must have held grade GS-5 or higher for at least one year to be eligible for the GS-7 grade level of this position, GS-7 or higher for the Gs-9 grade level or GS-9 or higher for the GS-11. The grade must have been held in the Federal service. (limit characters)
3. Please select the response below that most accurately describes you for the GS-7 grade of this position:
(limit characters)
4. Please select the response below that most accurately describes you for the GS-9 grade of this position:
(limit characters)
5. Please select the response below that most accurately describes you for the GS-11 grade of this position:
(limit characters)
This section includes questions about the minimum qualifications for the grade levels of this vacancy. (limit characters)
6. Please select the response below that most accurately describes you for the GS-7 grade of this position:
(limit characters)
7. Please select the response below that most accurately describes you for the GS-9 grade of this position:
(limit characters)
8. Please select the response below that most accurately describes you for the GS-11 grade of this position:
(limit characters)
For each task in the following group, choose the statement from the list below that best describes your experience and/or training. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
9. Plan and deliver technical support services.
(limit characters)
10. Document solutions to problems and recommends fundamental changes to system configurations to prevent recurrences.
(limit characters)
11. Evaluate usage patterns and recommend methods for improving functionality of the problem resolution knowledge base.
(limit characters)
12. Set up and manage complex software solutions in a healthcare or other large organizational environment.
(limit characters)
For each task in the following group, choose the statement from the list below that best describes your experience and/or training. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
13. Ensure Help Desk tracking and asset information is accurate.
(limit characters)
14. Ensure data closets are organized when adding or removing patch cabling.
(limit characters)
15. Prepare routine workload reports.
(limit characters)
For each task in the following group, choose the statement from the list below that best describes your experience and/or training. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
16. Provide a variety of IT customer support services essential to the effective performance of agency systems.
(limit characters)
17. Provide support to external and internal customers with varying levels of computing skills.
(limit characters)
18. Install and configure agency approved software applications.
(limit characters)
19. Provide on-the-job customer support and IT and Help Desk technical training to lower graded IT Specialists.
(limit characters)
For each task in the following group, choose the statement from the list below that best describes your experience and/or training. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
20. Provide group and one-on-one systems/software applications training to customers as required or requested.
(limit characters)
21. Assist or lead in physical equipment deployment efforts as well as agency technical compliance.
(limit characters)
22. Communicate orally and in writing with customer to gain understanding of technical problems.
(limit characters)
The following section is the statement of understanding. (limit characters)
Incomplete applications will not receive consideration. You must submit all required documents as listed in the "How to Apply" section of this job announcement. Also, your resume/application must include job titles, duties, and dates of employment for each position. Please indicate if it is full-time or part-time status with hours worked per week. Also, don't forget to incorporate detailed information of all relevant job experience into your application materials. (limit characters)
23. Your rating is subject to verification based on the resume, narratives and other relevant documents you submit, and through verification of references as appropriate. Deliberate attempts to falsify information are grounds for non-selection and for termination. In addition, falsifying information on your application can result in your being barred from Federal employment. Please choose A to certify that your answers are accurate and complete.
(limit characters)