- Position Title
- Student trainee (Park Guide)
- Agency
- National Park Service
- Announcement Number
- IM-1538-PECO-18-10134158-DE Opens in new window
- Open Period
- Sunday, February 18, 2018 to Monday, February 26, 2018
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you currently a student who has been accepted for enrollment or is enrolled at least half-time in an accredited high school, college, professional, technical, vocational, or trade school pursuing a qualifying degree or certificate?
For more information, review USAJOBS Student and Recent Graduate resources.
To verify your eligibility, you must provide proof of current student status. Note: you must remain enrolled in the degree or certificate program to be eligible for this Internship.
For more information, review USAJOBS Student and Recent Graduate resources.
To verify your eligibility, you must provide proof of current student status. Note: you must remain enrolled in the degree or certificate program to be eligible for this Internship.
Assessment 1
1.
From the descriptions below, select one response that best describes how your background meets the basic experience or education requirements for a Park Guide, GS- 0090-04 position. Read all responses before making your selection. MARK ONLY ONE
RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
YOUR RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
YOUR RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
For the questions below, please select from A through E to indicate the skill level that you possess for each task listed. The questions were developed based on the competencies needed to perform the work of this position. Be sure to describe your experience that supports your answers to the questions below, in your resume or application materials. It is important that your application package submitted, including a resume or application form, clearly shows how you possess the experience and skills levels you claim in this questionnaire. Each of your responses must be clearly supported by your education, training, and/or specific work experience you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed and/or other items you submit). If not, your score will be lowered or you will be found not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work.
Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Determine the needs of a customer by attentively listening to their questions and concerns.
3.
Educate customers regarding rules, regulations, and safety concerns to gain compliance.
4.
Orient hikers to conditions and equipment needs.
5.
Provide current, accurate information to visitors concerning the surrounding areas of interest, such as the area's recreational opportunities and available interpretive services, activities, or presentations.
Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
6.
Serve as a front-line representative of the organization to greet customers and answer questions.
7.
Relate to visitors of varying interests and backgrounds.
8.
Interact with others to resolve complaints and conflicts.
9.
Work independently handling stressful or controversial situations.
10.
Suggest brochures, books, or informational materials in response to visitor interest in a particular resource or historic feature.
Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
11.
Work in a visitor center or information kiosk in a park, historical site, outdoor education center, public gardens, or comparable informational visitor-oriented operation.
12.
Stock an information desk and displays with brochures, etc., for visitor handouts and keep information desk orderly.
13.
Keep informational bulletin boards up-to-date and in a well-kept, attractive state.
14.
Assist the public in planning visits to and recommending activities in the area.
15.
Respond to mail, email, and telephone information requests.
16.
Operate standard office equipment other than computers (such as telephone, fax, photocopier, calculator) to accomplish work.
Interacts with others to influence, motivate, and challenge them.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
17.
Present formal interpretative programs that were developed by others that incorporate an extensive body of facts (e.g., tours, guided walks, off-site presentation, hikes, live demonstrations, PowerPoint presentations, photographic slide shows or comparable).
18.
Present pre-established formal interpretive programs to parties of large size (up to 50 people) to encourage protection and preservation of resources.
19.
Provide interpretation to the public about a park, area, or facilities natural, cultural, historic, or other resources.
20.
Utilize interpretive techniques (such as metaphors, storytelling, analogies) suggested by others to facilitate intellectual and/or emotional connections between audiences' interests and their surroundings.
21.
Manage group tours including keeping an appropriate pace, avoid crowding, and upholding safety procedures.