- Position Title
- Program Support Assistant
- Agency
- Veterans Benefits Administration
- Announcement Number
- DE-10197503-18-NG Opens in new window
- Open Period
- Tuesday, May 8, 2018 to Friday, May 11, 2018
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
Preferences
1.
Select the lowest grade you are willing to accept for this position.
Assessment 1
This section includes questions about your qualifications for Program Support Assistant, GS-303, GS-5 and GS-6.
Choose one statement that best describes your experience for this position. Select only one response. Please review your responses for accuracy before you
submit this questionnaire. Your responses will be subject to verification.
1.
Select the one statement that best describes the experience you possess that demonstrates your ability to perform Program Support Assistant work at the GS-5 level or equivalent pay band in the Federal service.
2.
Select the one statement that best describes the experience you possess that demonstrates your ability to perform Program Support Assistant work at the GS-6 level or equivalent pay band in the Federal service.
The following statements pertain to your knowledge of the organizational structure of business lines in order to analyze and route materials to organizational
units.
For each of the items below, select the one statement that most accurately describes your training and experience using the scale provided.
Please select only one letter in response to each item.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Acting as liaison between a division chief or a first line supervisor and other divisions' staff members.
4.
Providing guidance or assistance to others on procedures.
5.
Providing guidance or assistance to others on various matters for compliance.
6.
Ensuring that incoming public inquires and staff mail is properly opened, logged, read, date stamped and sorted by established catetgory.
7.
Ensuring that incoming public inquires and staff mail is accurately distributed to staff within the organization.
8.
Reviewing and researching returned mail to determine the reason(s) for its return.
9.
Ensuring that returned mail is routed to the appropriate unit(s) for action.
The following statements pertain to your ability to understand related procedures, machines and tools that will produce the desired results.
For each of the items below, select the one statement that most accurately describes your training and experience using the scale provided.
Please select only one letter in response to each item.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
10.
Operating office automation equipment for the preparation of correspondence and reports.
11.
Receiving and transmitting electronic mail.
12.
Operating a variety of office equipment to assist in the processing of mail.
13.
Setting up and operating single- and multi-function equipment typical of a mail, duplicating and reproduction function.
14.
Adjusting, maintaining and monitoring the operation of single- and multi-function equipment typical of a mail, duplicating and reproduction function.
15.
Performing minor repairs on photo copiers.
16.
Applying knowledge of printing and reproduction equipment used in a publications unit.
The following statements pertain to your knowledge of an organization's duties, priorities, commitments, policies and program goals of the
division sufficient to perform assignments as required.
For each of the items below, select the one statement that most accurately describes your training and experience using the scale provided.
Please select only one letter in response to each item.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
17.
Executing timely and accurate processing of incoming and outgoing mail for an organization.
18.
Maintaining inventory control and ensuring that adequate supplies are maintained with an organization's divisions.
19.
Overseeing receipt and distribution of supply orders.
20.
Reproducing and making distribution of regulations, circulars, forms and other correspondence.
21.
Executing control and preparation of internal reports by utilizing applicable computer programs.
22.
Preparing monthly, quarterly, semi-annual and annual reports.
The following statements pertain to your knowledge of special handling procedures reuired on various types of forms, correspondence or mail,
particularly of a confidential nature.
For each of the items below, select the one statement that most accurately describes your training and experience using the scale provided.
Please select only one letter in response to each item.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
23.
Processing accurately and timely all express mail.
24.
Input data for shipments into a computer that provides shipping labels, tracking and correct costs.
25.
Receiving and processing orders for forms and publications.
26.
Maintaining an inventory of forms and order forms.
27.
Collecting and reporting monthly or periodic photocopy count data.
28.
Collecting and reporting monthly or periodic mailroom count data.
29.
Executing control over priority mail by routing to the appropriate areas for action.
30.
Ensuring timely response to priority mail by using a reporting or logging system.
The following statements pertain to your ability to communicate clearly and concisely and to interact with a wide variety of individuals both within and
outside the organization.
For each of the items below, select the one statement that most accurately describes your training and experience using the scale provided.
Please select only one letter in response to each item.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
31.
Applying oral communication skills in responding to vendors, customers or clients, other offices within the organization, and management within the organization.
32.
Interacting with contacts, customers or clients via telephone.
33.
Interacting with contacts, customers or clients via written correspondence.
34.
Greeting and assisting in-office visitors on a daily basis.
35.
Exchanging information with personnel from within the organization, from other divisions or offices, and from public and private agencies.
36.
Maintaining contacts with the public in order to provide routine information to inquirers.