.
This section includes questions about your qualifications for Program Support Assistant, GS-303, GS-5 and GS-6.
Choose one statement that best describes your experience for this position. Select only one response. Please review your responses for accuracy before you
submit this questionnaire. Your responses will be subject to verification.
(limit characters)
1.
Select the one statement that best describes the experience you possess that demonstrates your ability to perform Program Support Assistant work at the GS-5 level or equivalent pay band in the Federal service.
(limit characters)
2.
Select the one statement that best describes the experience you possess that demonstrates your ability to perform Program Support Assistant work at the GS-6 level or equivalent pay band in the Federal service.
(limit characters)
.
The following statements pertain to your knowledge of the organizational structure of business lines in order to analyze and route materials to organizational
units.
(limit characters)
.
For each of the items below, select the one statement that most accurately describes your training and experience using the scale provided.
Please select only one letter in response to each item.
(limit characters)
.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
(limit characters)
3.
Acting as liaison between a division chief or a first line supervisor and other divisions' staff members.
(limit characters)
4.
Providing guidance or assistance to others on procedures.
(limit characters)
5.
Providing guidance or assistance to others on various matters for compliance.
(limit characters)
6.
Ensuring that incoming public inquires and staff mail is properly opened, logged, read, date stamped and sorted by established catetgory.
(limit characters)
7.
Ensuring that incoming public inquires and staff mail is accurately distributed to staff within the organization.
(limit characters)
8.
Reviewing and researching returned mail to determine the reason(s) for its return.
(limit characters)
9.
Ensuring that returned mail is routed to the appropriate unit(s) for action.
(limit characters)
.
The following statements pertain to your ability to understand related procedures, machines and tools that will produce the desired results.
(limit characters)
.
For each of the items below, select the one statement that most accurately describes your training and experience using the scale provided.
Please select only one letter in response to each item.
(limit characters)
.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
(limit characters)
10.
Operating office automation equipment for the preparation of correspondence and reports.
(limit characters)
11.
Receiving and transmitting electronic mail.
(limit characters)
12.
Operating a variety of office equipment to assist in the processing of mail.
(limit characters)
13.
Setting up and operating single- and multi-function equipment typical of a mail, duplicating and reproduction function.
(limit characters)
14.
Adjusting, maintaining and monitoring the operation of single- and multi-function equipment typical of a mail, duplicating and reproduction function.
(limit characters)
15.
Performing minor repairs on photo copiers.
(limit characters)
16.
Applying knowledge of printing and reproduction equipment used in a publications unit.
(limit characters)
.
The following statements pertain to your knowledge of an organization's duties, priorities, commitments, policies and program goals of the
division sufficient to perform assignments as required.
(limit characters)
.
For each of the items below, select the one statement that most accurately describes your training and experience using the scale provided.
Please select only one letter in response to each item.
(limit characters)
.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
(limit characters)
17.
Executing timely and accurate processing of incoming and outgoing mail for an organization.
(limit characters)
18.
Maintaining inventory control and ensuring that adequate supplies are maintained with an organization's divisions.
(limit characters)
19.
Overseeing receipt and distribution of supply orders.
(limit characters)
20.
Reproducing and making distribution of regulations, circulars, forms and other correspondence.
(limit characters)
21.
Executing control and preparation of internal reports by utilizing applicable computer programs.
(limit characters)
22.
Preparing monthly, quarterly, semi-annual and annual reports.
(limit characters)
.
The following statements pertain to your knowledge of special handling procedures reuired on various types of forms, correspondence or mail,
particularly of a confidential nature.
(limit characters)
.
For each of the items below, select the one statement that most accurately describes your training and experience using the scale provided.
Please select only one letter in response to each item.
(limit characters)
.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
(limit characters)
23.
Processing accurately and timely all express mail.
(limit characters)
24.
Input data for shipments into a computer that provides shipping labels, tracking and correct costs.
(limit characters)
25.
Receiving and processing orders for forms and publications.
(limit characters)
26.
Maintaining an inventory of forms and order forms.
(limit characters)
27.
Collecting and reporting monthly or periodic photocopy count data.
(limit characters)
28.
Collecting and reporting monthly or periodic mailroom count data.
(limit characters)
29.
Executing control over priority mail by routing to the appropriate areas for action.
(limit characters)
30.
Ensuring timely response to priority mail by using a reporting or logging system.
(limit characters)
.
The following statements pertain to your ability to communicate clearly and concisely and to interact with a wide variety of individuals both within and
outside the organization.
(limit characters)
.
For each of the items below, select the one statement that most accurately describes your training and experience using the scale provided.
Please select only one letter in response to each item.
(limit characters)
.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
(limit characters)
31.
Applying oral communication skills in responding to vendors, customers or clients, other offices within the organization, and management within the organization.
(limit characters)
32.
Interacting with contacts, customers or clients via telephone.
(limit characters)
33.
Interacting with contacts, customers or clients via written correspondence.
(limit characters)
34.
Greeting and assisting in-office visitors on a daily basis.
(limit characters)
35.
Exchanging information with personnel from within the organization, from other divisions or offices, and from public and private agencies.
(limit characters)
36.
Maintaining contacts with the public in order to provide routine information to inquirers.
(limit characters)