Veterans Affairs, Veterans Health Administration Logo
Position Title
IT Specialist
Agency
Veterans Affairs, Veterans Health Administration
Announcement Number
CBDS-10356181-19-SJP Opens in new window
Open Period
Friday, November 9, 2018 to Tuesday, November 13, 2018
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
(limit characters)
Assessment 1
We will evaluate your resume and responses to this Assessment Questionnaire to determine if you are among the best qualified for this position.  Your responses are subject to verification and must be supported by your resume and supporting documentation. (limit characters)
1. TIME-IN-GRADE: The following section is used to identify time-in-grade requirements for this vacancy. Time-in-Grade Restriction - Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. To qualify for the GS-12 level, these applicants must have held the GS-11 grade or higher for a year in order to meet this requirement for this vacancy. The grade may have been in any occupation but must have been held in the Federal service. Please select the response below that most accurately describes you. (limit characters)
All applicants must meet one of the following. Select the appropriate answer to each of the following questions based on your current level of experience that demonstrates your ability to perform the duties of this position. (limit characters)
2. MINIMUM QUALIFICATIONS: GS-12: From the description below, please select the response the best reflects your level of experience related to the GS-12 level for the position as listed in this announcement. (limit characters)
For each task in the following group, choose one statement from the list below that best describes your experience and/or training. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
3. Provides support for technology endpoints (personal computers, laptops, tablets, smart phones, desk phones, video teleconferencing equipment, etc.) by implementing, maintaining and updating VA standard baseline configurations for these devices. This includes the support of specialized endpoint applications and troubleshooting. (limit characters)
4. Provides group and one on one systems/software applications training to customers as required; and provides on the job training to lower graded IT Specialists. Promulgates and assures conformance with VA/OI&T security policies by decommissioning equipment, completing appropriate paper work and following procedures to surplus outdated or damaged systems and equipment and ensures all data storage media are accounted for, sanitized and destroyed per VA Policy and local procedure. (limit characters)
5. Provides a variety of IT support services essential to the effective operation and performance of VA IT systems implemented at the end user location. The work involves the planning and delivery of technical support services, Including troubleshooting, installation, removal, moves, systems knowledge assistance and/or training in response to customer requirements. (limit characters)
6. Reviews proposed changes to the client operating environment; suggests resolutions that are most likely to be used on a regular basis; performs account management on a regular basis to clear duplicate and outdated entries; trains lower graded IT Specialists in account management procedures; and investigates and recommends purchase of tools and technologies to improve responsiveness to customer requirements. (limit characters)
7. Supports, manages, and implements the VA data and system backup process, conducts and ensures backup maintenance and troubleshooting as needed, and manages systems and subsystems using VA established methods and approved processes. (limit characters)
8. Documents and provides feedback on trends associated with customer support, including viable recommendations for improvement. (limit characters)
9. Ensures Help Desk tracking and asset information is accurate; and that telecommunications closets are organized and connections labeled according to VA standards when adding or removing patch cabling. Provides feedback on problematic trends and patterns in technical support to team leads and/or supervisor. (limit characters)
10. Develops and maintains accurate and timely entries in the approved VA problem tracking and resolution databases. Installs and configures VA approved software applications; and troubleshoots and maintains all VA approved customer hardware and software applications. (limit characters)
11. Diagnoses and resolves problems in response to IT reported incidents. Manages the movement and installation of IT equipment to assure coordination of IT support and customer service. (limit characters)
12. Provides support, implements, and manages Desktop software patching and installation, including packet creation, using VA approved processes and tools. (limit characters)
13. Identifies and breaks down problems using structured problem resolution approaches; and works with network specialists, application developers, system administrators, and security specialists to prevent recurring problems. Documents solutions to problems and recommends fundamental changes to system configurations to prevent recurrences. Coaches junior IT specialist in resolving the highly complex IT problems and systems issues. (limit characters)
14. Supports and implements the approved enterprise storage architecture; provides support, implements, and manages storage systems by using and installing VA approved storage systems application, tools, and processes. (limit characters)
15. Supports, implements, and recommends improvements to OI&T policies and procedures. Utilizes experience, discretion, judgment and knowledge in the planning, execution, operation and maintenance of IT systems and infrastructure. (limit characters)
16. Participates as a team or project leader with others as required in a virtual environment that is accountable to the Area Manager. Creates and maintains documentation on IT systems and infrastructure to include configuration standards, as-built diagrams and historical and trending information. (limit characters)
17. VERIFICATION STATEMENT: Your rating is subject to verification based on the résumé, narratives and other relevant documents you submit, and through verification of references as appropriate. Deliberate attempts to falsify information are grounds for non-selection and for termination. In addition, falsifying information on your application can result in your being barred from federal employment. (limit characters)
RESUME REMINDER- Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held.  Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. (limit characters)