USA Staffing

You must have one year of general experience which includes progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
OR
2 years of education above high school.
OR
Combination of general experience and education.

1. For the GS-04, select the answer that best describes your experience and/or education.

A. I have at least 1 year of general experience which is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skill needed to perform duties of the position as described in the Vacancy Announcement.

B. I have successfully completed 2 years of education above high school.

C. I have a combination of the education and experience listed above (1 and 2) in which my percentage of general experience and education totals to 100%.

D. I do not meet the experience as described in the previous question and do not meet the qualifying education as listed in the selections above.

Select “Yes” or “No” to the following question(s).

2. This position requires candidates to pass a physical abilities test designed to measure candidates' ability to perform the physical requirements of the job. The test requires carrying 50-pound boxes like those found on the job. It also requires bending, squatting, and walking to reach the boxes in addition to climbing and balancing on a pulpit ladder up to 14 feet high. Can you perform these physical requirements?

A. Yes

B. No

3. Choose the statement that best describes your skill in office productivity software or databases and spreadsheet applications for extracting and analyzing data.

A. I have no experience in performing this task.

B. I have training/experience in the use of database and spreadsheet applications to perform data analysis.

C. I have used database and spreadsheet applications to create data queries, extracts and reports.

D. I have used statistical software to gather information for reports.

4. Please select all of the choice(s) that describe your experience in identifying problems, analyzing information, and developing solutions.

A. I have solved routine problems such as determining if an individual correctly submitted required documents.

B. I have analyzed documents and determined their impact on my tasks.

C. I have gathered and analyzed information from multiple sources to resolve issues.

D. I have grouped information from a variety of sources to develop an action plan.

E. I have reconciled conflicting or incomplete information to develop solutions in order to decide what corrective action to take.

F. None of the above.

5. Please select all of the answer(s) which reflect your experience in researching and interpreting instructions, guidelines and procedures to determine the appropriate actions.

A. I have researched and interpreted instructions, guidelines and procedures to determine their relevance to the individual circumstances to provide advice and assistance to customers.

B. I have researched information in order to prepare reports, charts and graphs.

C. I have assisted in the development of new procedures.

D. None of the above.

6. Select the statement(s) that describe(s) your experience providing customer service or support over the phone?

A. I have provided clear and detailed instructions to customers.

B. I have guided customers through policies and procedures.

C. I have researched issues and provided follow up for resolution.

D. I have resolved customer complaints.

E. I have communicated with dissatisfied customers in a way that resulted in customer satisfaction.

F. None of the above.

7. Select the statement(s) that describe(s) your experience providing customer service or support over the phone?

A. I screen incoming material, documents, or mail and determine proper disposition or routing based on my understanding of the subject or content. I send routine acknowledgements to certain inquiries.

B. I review incoming material, documents, or mail and determine proper disposition or routing based on established assignments or areas.

C. I screen incoming material, documents, or mail and determine appropriate action. I send routine replies based upon nature of inquiry. I locate and attach related material to items that must be assigned to others for action.

D. I review incoming material, documents, or mail for completeness and file or route materials according to instructions.

E. None of the above.

8. Select the choice which best describes the extent to which you have prepared correspondence and other documents using proper grammar, spelling, punctuation, capitalization and style.

A. I have no experience in performing this task.

B. I have completed standard forms with a high degree of accuracy.

C. I have prepared basic responses to customers to clarify a request or obtain additional information.

D. I have taken meeting notes and prepared minutes, or meeting summaries.

E. I have written documents covering information such as standard office procedures or training materials.

9. From the list below, select all tasks you have performed independently to produce products using computer systems and software.

A. Utilizing barcode-based data system to manage records.

B. Producing digital images and paper copies of records.

C. Preparing final reports containing tables, charts, and graphics.

D. Utilizing spreadsheets in daily work assignments to track data.

E. Viewing or entering information in an automated database.

F. Querying information from an automated database.

G. Utilizing computer system to track and update information pertaining to customer requests, orders, or status.

H. None of the above.

10. Select all of the functions that you have performed.

A. Maintain office filing systems.

B. Track date sensitive correspondence, or other information requiring public response using an automated or manual tracking system.

C. Evaluate incoming communications to determine whether an urgent response is required.

D. Respond to requests from the general public.

E. Analyze misfiled documents to determine the proper location for refile.

F. Utilize preservation techniques to safely handle records or documents.

G. Assemble, staple and distribute completed work products.

H. None of the above.

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