Federal Retirement Thrift Investment Board Logo
Position Title
Participant Correspondence Specialist
Agency
Federal Retirement Thrift Investment Board
Announcement Number
FRTIB-19-MP-039-10544120 Opens in new window
Open Period
Tuesday, July 9, 2019 to Monday, July 22, 2019
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2.

Are you a veteran who separated from active duty under honorable conditions and you:

  • have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more OR
  • retired from active military service with a service-connected disability rating of 30% or more

If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. Please also provide the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.

For more information, review USAJOBS Veterans resources.

(limit characters)
3.

Are you the spouse of a member of the Armed Forces who has been issued orders for a permanent change of station (PCS)?

If yes, confirm that you are indicated on the PCS orders; and you

  • have been married to the military member on or prior to the date of your spouse's PCS orders
  • are relocating with your spouse to the new duty location AND
  • have not previously been appointed using this authority under these orders.

-OR- 

Are you the spouse of a member of the Armed Forces who retired with a disability rating at the time of retirement of 100 percent or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs?

-OR-

Are you the un-remarried widow or widower of a member of the Armed Forces killed while in active duty status? For more information, review USAJOBS Veterans resources.

(limit characters)
4.

Are you a current or former federal employee displaced from the agency hiring for this position?

If yes, confirm:

  • you are located in the same local commuting area of the vacancy
  • your grade is equivalent to or below the grade level of the vacancy AND
  • your last performance rating of record is at least fully successful or the equivalent.
You will be required to submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50. For more information, review the USAJOBS Resource Center.
(limit characters)
5. Are you currently employed as a civilian employee in the competitive service in the agency hiring for this position?
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status with the Federal Retirement Thrift Investment Board.
Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) and
Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).
(limit characters)
6.

Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?

If yes, confirm:

  • you are located in the same local commuting area of the vacancy
  • your grade is equivalent to or below the grade level of the vacancy AND 
  • your last performance rating of record is at least fully successful or the equivalent.
You will be required to submit supporting documentation to validate your claim of ICTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50. For more information, review the USAJOBS Resource Center
(limit characters)
7.

Are you a former Peace Corps volunteer or VISTA member who has completed your service within the past twelve months?

-OR-

Are you a former Peace Corps volunteer or VISTA member who has completed your service within the past 36 months and is requesting an extension of your non-competitive eligibility due to your military service, status as a full-time student or other experience related to this position?

-OR-

Are you a current or former Peace Corps employee who has completed at least 36 months of continuous service and has been separated from the Peace Corps for less than three years?

If yes, submit a copy of your description of service or other proof of non-competitive eligibility.

If you are a former Peace Corps volunteer or VISTA member who is requesting an extension of your non-competitive eligibility, please also provide the necessary documentation to support your request.

(limit characters)
8.

Do you have a severe physical, psychiatric or mental disability that qualifies you for Schedule A Disability appointments?

If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.

For more information, review USAJOBS Individuals with Disabilities resources

(limit characters)
9.

Were you formerly employed as a federal civilian on a permanent competitive appointment but are not currently a permanent competitive federal employee?

If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.

  • Your separation Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) AND
  • Your separation Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).
(limit characters)
10.

Are you currently employed as a civilian employee in the competitive service in a federal agency other than the agency hiring for this position?

If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.

  • Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) and
  • Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).
(limit characters)
11.

Are you a veteran whose latest discharge was under honorable conditions and you:

  • served three or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet the eligibility) OR
  • are entitled to veterans' preference If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. For more information, review USAJOBS Veterans resources.  
(limit characters)
Assessment 1
Thank you for your interest in the  Participant Correspondence Specialist position with the Federal Retirement Thrift Investment Board. We will evaluate your resume and your responses to this Assessment Questionnaire to determine if you are among the best qualified for this position.  It is important to note that all of your responses are subject to review and verification based on the documents and references you submit. If after reviewing your resume and supporting documentation a determination is made that you have overstated your qualifications and / or experience, you will be rated ineligible or your score will be lowered. Please review your responses for accuracy before you submit this questionnaire.
 
(limit characters)
1. Select the one statement that best describes the experience that you possess that demonstrates your ability to perform Correspondence Specialist work at the GS-13 level. (limit characters)
For each task, choose the statement that best describes your experience and/or training as it pertains to the COMPLETE statement. If you are missing experience in some or all of the statement, adjust your response accordingly. Please note that your answers will be verified against the information you provided in your resume. If we are unable to support your response by your resume, we may mark you as ineligible for the position.
 
(limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
2. . Monitor and analyze correspondence subject matter to identify trends and provide input for improvements as needed. (limit characters)
3. Audit correspondence exchanges to ensure quality, accuracy and compliance where performed.
(limit characters)
4. Develop, organize, and maintain a library of correspondence responses.
(limit characters)
5. Review and approve responses related to subpoenas.
(limit characters)
6. Respond to a wide range of telephonic, email and written inquiries from various audiences. (limit characters)
7. Respond to Congressional inquiries from Congressional offices or the White House.
(limit characters)
8. Respond to Freedom of Information Act requests.
(limit characters)
9. Respond to Privacy Act inquiries.
(limit characters)
10. Select the appropriate standard letters or paragraphs to respond to an inquiry.
(limit characters)
11. Follow-up as needed to disseminate additional information involving an inquiry.
(limit characters)
12. Contact customers by telephone as needed to further discuss inquiries. (limit characters)
13. Provide guidance to lower graded staff on routine and non-routine issues. (limit characters)
14. . Obtain background data from an automated system and other sources for use in analyzing a situation and coming up with a resolution. (limit characters)
15. Develop documentation for unusual cases that require further review.
(limit characters)
16. Develop and finalize a written response based on input from other staff.
(limit characters)
17. Develop responses as needed when changes occur in an organization that will knowingly lead to an increase in inquiries. (limit characters)
18. I have received, within the past 3 years, the following (if I received an award, the award was for work that is directly related to the duties and responsibilities and specialized experience for the position I am applying to):
(limit characters)
19. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for your non-selection or for your dismissal. If, after reviewing your resume and/or supporting documentation, a determination is made that you have overstated your qualifications and/or experience, you will be removed from consideration or your score will be lowered. Please take this opportunity to review your responses to ensure their accuracy. (limit characters)