USA Staffing

Position Title: OMBUDSMAN
Agency: Defense Human Resources Activity
Announcement Number: DHRAHQ-20-10627495-MP Opens in new window
Open Period: Thursday, October 10, 2019 to Thursday, October 17, 2019

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

2. Are you a veteran who separated from active duty under honorable conditions and you:
• have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more OR
• retired from active military service with a service-connected disability rating of 30% or more?

If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. Please also provide your disability letter which includes the combined service connected disability percentage rating from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15((SF-15 (PDF file)). .

For more information, review USAJOBS Veterans resources.

A. Yes

B. No

3. Are you the spouse of a member of the Armed Forces on active duty?
-OR-
Are you the spouse of a member of the Armed Forces who retired with a disability rating at the time of retirement of 100 percent or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs?
-OR-
Are you the un-remarried widow or widower of a member of the Armed Forces killed while in active duty status?
For more information, review USAJOBS Veterans resources.

A. Yes

B. No

4. Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?

If yes, confirm:
• you are located in the same local commuting area of the vacancy
• your grade is equivalent to or below the grade level of the vacancy and
• your last performance rating of record is at least fully successful or the equivalent.

You will be required to submit supporting documentation to validate your claim of ICTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50. For more information, review the USAJOBS Resource Center.

A. Yes

B. No

5. Are you the spouse of a member of the Armed Forces on active duty? Military Spouse of activity duty military members are eligible to claim Military Spouse Preference on job announcements.

A. Yes

B. No

6. Are you an employee of the agency advertising this position and applying to be considered for a Reassignment, Change-to-Lower Grade or Re-promotion to a grade previously held?

A. Yes

B. No

7. Do you have a severe physical, psychiatric or mental disability that qualifies you for Schedule A Disability appointments?

If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.

For more information, review USAJOBS Individuals with Disabilities resources.

A. Yes

B. No

8. Are you an employee of the agency advertising this position and applying to be considered for a Promotion?
If you are not an employee of this agency advertising this position, you must submit a copy of your most recent SF-50, Notification of Personnel Action.

A. Yes

B. No

9. Are you an employee of the agency advertising this position and applying to be considered for a Reassignment, Change-to-Lower Grade or Re-promotion to a position with higher graded promotional potential than previously held?

A. Yes

B. No

10. Were you formerly employed as a federal civilian on a permanent competitive appointment at or above the advertised Target Grade for this position but are not currently a permanent competitive federal employee?

If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
• Your separation Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) AND
• Your separation Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).

A. Yes

B. No

11. Were you formerly employed as a federal civilian on a permanent competitive appointment below the advertised Target Grade for this position but are not currently a permanent competitive federal employee?

If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
• Your separation Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) AND
• Your separation Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).

A. Yes

B. No

12. Are you currently employed as a civilian employee in the competitive service in a federal agency other than the agency hiring for this position and are applying a for a promotion?

If eligible, submit a copy of your Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
• Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) and
• Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).

A. Yes

B. No

13. Are you currently employed as a civilian employee in the competitive service in a federal agency other than the agency hiring for this position and have held a position at or above the target grade for this position?

If eligible, submit a copy of your Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
• Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) and
• Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).

A. Yes

B. No

14. Are you a veteran whose latest discharge was under honorable conditions and you:

served three or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet the eligibility) OR
are entitled to veterans preference?

If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service.
For more information, review USAJOBS Veterans resources.

A. Yes

B. No

1. From the list below, select the response that most closely represents your experience for this position.

A. I have one year of specialized experience equivalent to the GS-12 grade level in the federal service (experience may have been gained in the private sector) which has given me the particular knowledge, skills, and abilities to perform successfully the duties of the position. The specialized experience required for this position is as follows: developing training material and providing training on the Ombudsman program and alternatives for dispute resolution; reviewing reported incidents, seeking viable solutions, and working to provide satisfaction for the complainant; and experience as an Independent 3rd party dispute resolution practitioner.

B. I do not meet the requirements as described above.

2. Choose the response that best reflects your experience providing technical expertise and direction in Alternate Dispute Resolution (ADR).

A. I review reported incidents, seeking viable solutions, and working to provide satisfaction for the complainant.

B. I investigate reported incidents.

C. I provide technical expertise and direction for all aspects of the organization's internal mechanism for alternate dispute resolution (ADR).

D. None of the above.

3. From the list below, select those that best reflect who you have experience providing confidential and informal assistance to in resolving work-related issues and disputes. Select all that apply.

A. Employees

B. Supervisors

C. Contractors

D. None of the above (if selected, this should be your only answer).

4. I have experience as an Independent third party dispute resolution practitioner.

A. Yes, I possess this experience and it is clearly outlined in my resume.

B. No, I do not possess this experience.

5. Choose the response(s) that best reflects your experience with Alternate Dispute Resolution. Select all that apply.

A. I utilize a broad range of complex interpersonal communication, problem solving, and negotiation skills and techniques to seek an identification and understanding of the employee’s concerns.

B. I investigate complaints to verify the justification and legitimacy of the problem.

C. I seek a viable solution to remedy the problem and provide satisfaction for the party submitting the complaint.

D. None of the above (if selected, this should be your only answer).

6. I develop training material and provide training on the Ombudsman program and alternatives for dispute resolution.

A. Yes, I possess this experience and it is clearly outlined in my resume.

B. No, I do not possess this experience.

7. Choose the response that best reflects your experience conducting research to obtain background information relative to incidents/complaints.

A. I conduct assigned research related to a specific incident/complaint.

B. I independently conduct research to obtain background information relative to incidents, issues and actions by using a broad ranch of resources to assure the coordination of responses.

C. None of the above.

8. From the list below, select those that best reflect the resources you use when obtaining background information relative to incidents and/or complaints. Select all that apply.

A. I utilize databases.

B. I review records.

C. I search historical files.

D. I utilize resources not listed above.

E. None of the above (if selected, this should be your only answer).

9. Choose the response that best reflects your experience serving as a liaison.

A. I establishing and maintaining relationships with various elements of the organization, higher headquarters, and individuals internal and external to the serviced population.

B. While I do not have experience serving as a liaison, I work maintain a good working relationship with individuals internal and external to the component.

C. I liaison with components of the organization to insure exchange of information

D. None of the above.

10. From the list below, select the response(s) that best reflect your experience fostering communication and understanding of an Ombudsman Program. Select all that apply.

A. I arrange and sponsor periodic educational briefing to encourage the use of the ombudsman to resolve complaints

B. I publicize the ombudsman function and purpose through a variety of media.

C. I strive to correct organization-wide issues.

D. I work to prevent and manage conflict in a less adversarial manner to foster a fair, equitable and non-discriminatory workplace.

E. None of the above (if selected, this should be your only answer).

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