USA Staffing

Specialized Experience for the GS-05 grade level is defined as one year of experience at the GS-04 grade level, or equivalent, that is typically in or related to the position and which equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of this position. Specialized experience for this position is defined as experience:

1. Operating office automation programs for maintaining database information; AND
2. Reviewing files or documents for completeness and compliance with established guidelines; AND
3. Responding to customer inquiries, verbally or in writing.

OR
You may substitute education for specialized experience as follows: 4 years above high school
OR
You may qualify by a combination of experience and education.

NOTE: Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

1. For the GS-05, select the answer that best describes your experience.

A. I have one full year of specialized experience equivalent to the GS-4 level as described above.

B. I have completed 4 full years of education above high school.

C. I have a combination of the education and experience listed above (1 and 2) in which my percentage of specialized experience and education totals to 100%.

D. I do not meet the specialized experience or the qualifying education as listed above.

Select “Yes” or “No” to the following question(s).

2. This position requires candidates to pass a physical abilities test designed to measure candidates' ability to perform the physical requirements of the job. The test requires carrying 40-pound boxes like those found on the job. It also requires bending, squatting, and walking to reach the boxes in addition to climbing and balancing on a pulpit ladder up to 15 feet high. Can you perform these physical requirements?

A. Yes

B. No

3. This position requires candidates to have and maintain a proper vehicle operator's license. Do you meet this requirement?

A. Yes

B. No

4. Which of the following types of customer inquiries have you performed with a customer as part of your job duties? Please select all that apply.

A. Answered basic customer inquiries.

B. Gathered accurate and complete information from the customer.

C. Provided "how to" instructions.

D. Guided a customer through policies and procedures.

E. Researched issues and provided follow up resolutions.

F. None of the above.

5. Select the choices that describe your experience communicating orally with a variety of customers in order to obtain and provide information. Please select all that apply.

A. I have greeted visitors, relayed messages, and answered and redirected telephone calls.

B. I have questioned, interviewed, or conferred with others to obtain or verify information; and explained non-technical procedures to others.

C. I have given short presentations at briefings or meetings (e.g. staff or small project work group meetings, or meetings with fellow team members).

D. I have assisted disgruntled customers and/or directed them to the appropriate source for information.

E. I have acted as the main liaison with other departments or organizations on office administrative matters.

F. I have served as a point of contact for briefings, meetings and/or conferences disseminating a variety of information.

G. None of the above.

6. Choose the statement that best describes your experience composing written communications, including the responsibility and accountability for accurate content, grammar, spelling, appropriate tone and format in response to incoming inquiries from internal and external customers.

A. I have experience composing a variety of original written correspondence, email, procedures, memoranda or reports. I have independently for ensuring the accuracy of spelling, punctuation, grammar, and format in the final document.

B. I have experience composing routine correspondence, memoranda, e-mail, procedures or reports. I have independent responsibility for ensuring the correct spelling, punctuation, grammar and format in the document before it is finalized.

C. I have experience typing correspondence written by others, ensuring document has correct spelling, punctuation, grammar, or format before it is finalized.

D. I have experience reviewing documents prepared by others, ensuring correct spelling, punctuation, and grammar before it is finalized.

E. None of the above.

7. Choose the statement that best describes your skill in office productivity software or databases and spreadsheet applications for extracting and analyzing data.

A. I have no experience in performing this task.

B. I have training/experience in the use of database and spreadsheet applications to perform data analysis.

C. I have used database and spreadsheet applications to create data queries, extracts and reports.

D. I have used statistical software to gather information for reports.

8. Please select all of the choice(s) that describe your experience in identifying problems, analyzing information, and developing solutions.

A. I have solved routine problems such as determining if an individual correctly submitted required documents.

B. I have analyzed documents and determined their impact on my tasks.

C. I have gathered and analyzed information from multiple sources to resolve issues.

D. I have grouped information from a variety of sources to develop an action plan.

E. I have reconciled conflicting or incomplete information to develop solutions in order to decide what corrective action to take.

F. None of the above.

9. Please select all of the answer(s) which reflect your experience in researching and interpreting instructions, guidelines and procedures to determine the appropriate actions.

A. I have researched and interpreted instructions, guidelines and procedures to determine their relevance to the individual circumstances to provide advice and assistance to customers.

B. I have researched information in order to prepare reports, charts and graphs.

C. I have assisted in the development of new procedures.

D. None of the above.

10. From the list below, select all tasks you have performed independently to produce products using computer systems and software.

A. Utilizing barcode-based data system to manage records.

B. Producing digital images and paper copies of records.

C. Preparing final reports containing tables, charts, and graphics.

D. Utilizing spreadsheets in daily work assignments to track data.

E. Viewing or entering information in an automated database.

F. Querying information from an automated database.

G. Utilizing computer system to track and update information pertaining to customer requests, orders, or status.

H. None of the above.

Select “Yes” or “No” to the following question(s).

11. Do you have experience extracting detailed information from standardized forms, certificates, or similar documents in order to understand or fulfill a request for work?

A. Yes

B. No

12. Select all of the functions that you have performed.

A. Maintain office filing systems.

B. Track date sensitive correspondence, or other information requiring public response using an automated or manual tracking system.

C. Evaluate incoming communications to determine whether an urgent response is required.

D. Respond to requests from the general public.

E. Analyze misfiled documents to determine the proper location for refile.

F. Utilize preservation techniques to safely handle records or documents.

G. Assemble, staple and distribute completed work products.

H. None of the above.

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