National Park Service Logo
Position Title
Visitor Use Assistant (Fee Collection)
Agency
National Park Service
Announcement Number
MW-1543-MWRO-20-10685928-DE Opens in new window
Open Period
Friday, January 31, 2020 to Wednesday, February 5, 2020
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you a United States Citizen?

For more information, review Employment of U.S Citizens.
(limit characters)
3. Are you a current or former federal employee displaced from the agency hiring for this position?   If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
  • your last performance rating of record is at least fully successful or the equivalent.
 
For more information, review the USAJOBS Help Center. 
 
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
4. Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position?  If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
  • your last performance rating of record is at least fully successful or the equivalent.
 
For more information, review the USAJOBS Help Center.  
 
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
Preferences
1. Select the locations you want to be considered for. You must choose at least one location. (limit characters)
2. Would you accept a temporary appointment? (limit characters)
Assessment 1
Minimum Qualification Requirements for Visitor Use Assistant (Fee Collection) (limit characters)
1. From the descriptions below, select one response that best describes how your background meets the basic experience and/or education requirements for a Visitor Use Assistant (Fee Collection), GS-0303-03 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position. Your application materials must support the answers you claim in this assessment. If not, you will be found not qualified or your score will be lowered.
(limit characters)
Handling money (limit characters)
2. In addition to the minimum qualifications described above, selectees must be able collect and account for money. Please select the response below that best describes your qualifications in this area. Do you have experience collecting and accounting for monies?
(limit characters)
Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
3. Collect appropriate fees at an entrance station, visitor center, campground, and/or other visitor contact stations following established guidelines for handling funds and property (e.g., park passes).
(limit characters)
4. Perform mathematical calculations to make change during cash fee collection.
(limit characters)
5. Operate equipment (e.g., electronic cash register, credit card machine, calculator, typewriters, computers, and/or point of sale systems) to collect and track various forms of payment (e.g., cash, credit cards, checks, etc.).
(limit characters)
6. Verify transaction records, including money collected and stock sold, to complete shift reports.
(limit characters)
7. Identify accounting errors or problems using journal and receipt tapes.
(limit characters)
8. Verify accountability of funds or stock during shift changes.
(limit characters)
9. Take precautions with funds collected or stock to safeguard from theft, fraud, and misuse.
(limit characters)
10. Detect counterfeit money when collecting fees.
(limit characters)
11. Provide information to the public concerning an area or location (e.g., points of interest, available services, rules and guidelines, maps or directions, etc.).
(limit characters)
12. Provide public orientation to a park or recreation area (e.g., current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources).
(limit characters)
13. Initiate resource-related conversations with park or recreation area visitors to encourage compliance with resource regulations. (limit characters)
14. Work on job related tasks with co-workers in confined areas.
(limit characters)
15. Share new and important information with other co-workers.
(limit characters)
16. Deal with a high volume of customer and visitor contacts while maintaining a professional demeanor.
(limit characters)
17. Resolve customer or visitor complaints by taking corrective action or referring the issue to a supervisor when appropriate.
(limit characters)
18. Provide information to the public using information or materials on management policies, and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area.
(limit characters)
19. Explain the significance and encourage stewardship of the area's natural, cultural, and/or historical resources for public awareness.
(limit characters)
20. Provide procedure or technique training to the public to preserve the area's natural, historical and cultural resources (e.g., Leave No Trace).
(limit characters)
21. Communicate orally in person, and/or over the phone to provide information to the public or others within the organization.
(limit characters)
22. Explain the importance of rules or regulations concerning the protection of the area's resources, and/or the safety of visitors.
(limit characters)
23. Answer recurring visitor questions while maintaining a professional demeanor.
(limit characters)
24. Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.
(limit characters)
25. Serve as a member of a search and rescue team during emergency situations.
(limit characters)
26. Restrict access to an area during emergency situations (e.g., roping off areas, directing traffic, crowd control, etc).
(limit characters)
27. Perform emergency medical treatment appropriate for current level of training and responsibility.
(limit characters)
28. Perform minor maintenance duties to insure a clean, safe work area (e.g., light dusting, vacuuming, cleaning out fire pits, pick up trash, etc.
(limit characters)