USA Staffing

Position Title: Medical Support Assistant, (Advanced)
Agency: Veterans Affairs, Veterans Health Administration
Announcement Number: CBFF-10716907-20-SRM Opens in new window
Open Period: Tuesday, February 25, 2020 to Friday, February 28, 2020

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans' Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

1. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.

A. Yes, I am considered a political appointee as described under 5 U.S.C. sections 5312 through 5316.

B. Yes, I am considered a Non-career Senior Executive Service (SES), Limited Term SES, Limited Emergency SES Executive Branch employee.

C. Yes, I am considered a political Schedule A, Schedule C, or appointee who served in a political capacity under agency-specific authority in the Executive Branch.

D. Yes, I am considered a political appointee in the Executive Branch (as described in a., b. or c above) in a covered position in an agency having an interchange agreement with OPM, which allows movement from the agency's system to the competitive civil service.

E. None of the above. I am not considered a current or recent (last 5 years) political appointee as described above in items a, b, c, or d.

Thank you for your interest in a Medical Support Assistant (Advanced) position with the Greater Los Angeles VAMC. Select the appropriate answer to each of the following questions based on your current level of education and/or experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.

BASIC REQUIREMENTS. The following are basic requirements for appointment as a Medical Support Assistant (Advanced) in the Veterans Health Administration (VHA), which all applicants must meet. Please refer to the Qualifications and Duties sections of this vacancy announcement for detailed information.

1. BASIC EXPERIENCE: Do you possess six (6) months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position? (The experience must be supported by your resume to be creditable.)

A. Yes, I possess the required basic experience for this position. ~OR~

B. No, but I have been employed in VHA in this occupation since the effective date (August 1, 2019) of this qualification standard. Per Grandfathering Provision, I am considered to have met all qualification requirements for the title, series and grade held, including positive education that is part of the basic requirements of the occupation.

C. No, I do not possess the required basic experience for this position.

2. BASIC EDUCATION: Do you possess one (1) year education above high school? (Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs.) (UNOFFICIAL TRANSCRIPT REQUIRED: If you do not submit the required document, your application may not be reviewed.)

A. Yes, I possess the required basic education for this position. ~OR~

C. No, I do not possess the required basic education for this position.

3. BASIC COMBINATION OF EDUCATION/EXPERIENCE: Do you possess equivalent combination of experience and education that are qualifying for entry level for which both education and experience are acceptable? (UNOFFICIAL TRANSCRIPT AND/OR CLEAR DETAILS OF EXPERIENCE REQUIRED: If you do not submit the required document, your application may not be reviewed.)

A. Yes, I possess the required basic education/experience combination for this position. ~OR~

C. No, I do not possess the required basic education/experience combination for this position.

Select “Yes” or “No” to the following question(s).

4. ENGLISH LANGUAGE PROFICIENCY: Medical Support Assistants must be proficient in spoken and written English in accordance with VA policy. Are you proficient in spoken and written English?

A. Yes

B. No

GRADE REQUIREMENTS - In addition to the basic requirements of employment, the following criteria must be met when determining the grade of candidates. Please refer to the Qualifications and Duties sections of this vacancy announcement for detailed information. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time. Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship to the full-time workweek. For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.

Select “Yes” or “No” to the following question(s).

5. Medical Support Assistant (Advanced), GS-6. EXPERIENCE OR EDUCATION/EXPERIENCE. Do you possess one (1) year of experience equivalent to the [GS-5] grade level? Qualifying experience is documented experience performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting (e.g., advising clinical staff on current administrative processes; answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit; scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other administrative/clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; and verifying and updating demographics and insurance information when patients check-in for appointments. (This experience must be supported by your resume to be creditable.)

A. Yes

B. No

Your session will expire due to inactivity in 60 seconds.

Unsaved data may be lost if you allow this session to expire.

Warning! The announcement has now closed.

Failure to continue will prevent you from completing and submitting the application.

Click the Stay Connected button below to continue your session.

Terms & Conditions

Your Session is About to Expire!