USA Staffing

Specialized experience for the GS-11 is defined as one year of experience at the GS-09 level, or equivalent, that is directly related to the position and which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes records life-cycle monitoring and communicating with external customers regarding the retrieval of records. Examples of this may include:
- Analyzing records storage methods to preserve records; OR
- Reviewing transfer documentation for accuracy
OR
You may substitute education for specialized experience as follows: Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher graduate level education leading to such a degree, or LL.M., If related.
OR
You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 36 semester hours (54 quarter hours) may be combined to be considered for qualifying education.

1. For the GS-11, select the answer that best describes your experience.

A. I have one full year of specialized experience equivalent to the GS-09 level as described above.

B. I have a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher graduate level education leading to such a degree, or LL.M., if related.

C. I have a combination of the education and experience listed above (1 and 2) in which my percentage of specialized experience and education totals to 100%.

D. I do not meet the specialized experience or the qualifying education as listed above.

2. Which of the following best describes your experience in identifying problems and recommending solutions?

A. I have identified potential problems and referred them to an appropriate official or other person for resolution.

B. I have identified potential problems and recommended ways to solve them.

C. I have had the freedom to take charge of and effectively resolve problems on my own.

D. I have taken charge of and effectively resolved problems on my own and had the freedom to take steps to prevent problems from recurring.

E. None of the above.

3. Do you have experience in conducting evaluations, inspections, and audits of processes and procedures to ensure compliance with standard operating procedures (SOPs)?

A. Yes

B. No

4. Please list the job title and dates of employment listed in your resume where this experience can be found. (limit 250 characters)

5. Which of the following best describes your ability to use policies and procedures to make decisions?

A. I have used my own judgment to identify and use the correct policy or procedure to apply to a decision or problem.

B. I have made appropriate choices for routine decisions or activities by following appropriate policies and procedures.

C. I have created new, formal policies or procedures to assist others in making decisions about how to do their work.

D. I have identified and used the proper policies and procedures to make decisions that supported the accomplishment of individual or team objectives.

E. None of the above.

6. Please select all of the answer(s) which reflect your experience in researching and interpreting instructions, guidelines and procedures to determine the appropriate actions.

A. I have researched and interpreted instructions, guidelines and procedures to determine their relevance to the individual circumstances to provide advice and assistance to customers.

B. I have researched information in order to prepare reports, charts and graphs.

C. I have assisted in the development of new procedures.

D. None of the above.

7. Which of the following have you done as a routine part of your professional work experience?

A. Established priorities among multiple projects and/or assignments.

B. Established timelines for multiple projects and/or assignments.

C. Started up and managed multiple projects/assignments through completion.

D. Established and monitored project progress.

E. Met deadlines.

F. Anticipated and resolved problems.

G. None of the above.

8. Select all of the listed duties you have performed:

A. Develop policies and procedures for an office.

B. Served as a coach, facilitator and / or negotiator in an office setting.

C. Review time and attendance request.

D. Established Individual Performance Plans.

E. Resolve informal complaints.

F. Resolved employee differences on your team.

G. None of the above.

9. Do you have experience supervising personnel?

A. Yes

B. No

10. Do you have experience writing appraisals for government, military or private industry personnel?

A. Yes

B. No

11. Do you have experience with managing a records lifecycle?

A. Yes

B. No

12. Please list the job title and dates of employment listed in your resume where this experience can be found. (limit 250 characters)

13. Which of the following describes your experiencing using research?

A. I have conducted research for information using multiple sources.

B. I have conducted research for information using established sources and used a variety of methods and approaches to create reports.

C. I have analyzed extensive data that I collected and organized from multiple sources using a variety of search methodologies and approaches.

D. I have collected, reviewed, and organized data that I have obtained while using established sources from multiple disciplines, databases, and media.

E. None of the above.

14. Select the following records management functions you have experience with.

A. Records arrangement

B. Performing archival records transfer

C. Performing records review

D. Assisting with records preservation (climate monitoring, foldering, re-boxing, etc)

E. Controlling the records physically and intellectually

F. Retrieving records for review by request

G. Handling the lifecycle of records

H. None of the above

15. Which of the following describes your experience with records transfer? Select all that apply.

A. Preparation of records for transfer

B. Verifying access to records

C. Scanning of records

D. Confirming space utilization

E. Reviewing records transfer paperwork

F. None of the above.

16. Which of the following best describes your experience developing longer-lasting relationships with customers?

A. I have never or rarely worked with customers.

B. My work has not involved relationships with customers beyond responding to their immediate problems or requests.

C. I have followed up on customer requests to ensure that they are resolved.

D. I have developed good relationships with returning or repeat customers.

E. I have developed trusting, secure, long lasting relationships with customers, including those who are difficult or demanding.

17. Which of the following best describes your experience determining the needs of either internal or external customers (i.e., someone who receives your services or products)?

A. I have asked basic questions to understand customers' basic needs.

B. I have had in-depth conversations with customers to help understand their needs.

C. I have had formal, in-depth meetings or consultations with customers to actively stimulate discussions and gain complete understanding of their needs, wants, and expectations.

D. I have initiated and cultivated relationships with customers and partnered with them to jointly define their service goals and priorities.

E. None of the above.

18. Do you have experience interpreting, communicating and monitoring the adherence of policies, procedures and regulations related to reference material access or use?

A. Yes

B. No

19. Select the statement(s) that describe your experience communicating effectively in-person.

A. I have greeted visitors, or relayed messages, or answered and redirected telephone calls.

B. I have experience interacting with managers, peers, and others in communicating information logically to obtain and exchange information, answer questions, and explain well-established policies, procedures, regulatory requirements, and/or standards.

C. I have discussed and explained technical material that was often controversial or sensitive. I have acted as the main liaison with other departments or organizations.

D. I have given short presentations at briefings or meetings (e.g. staff meetings, small project work group meetings, meeting with fellow team members).

E. Interacted routinely with high-level representatives from Federal agencies, State government, or private sector organizations.

F. None of the above.

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