- Position Title
- Information Receptionist
- Agency
- U.S. Army Medical Command
- Announcement Number
- SCEG203161687436 Opens in new window
- Open Period
- Saturday, February 29, 2020 to Friday, March 6, 2020
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans' Preference?
2.
Current Department of Army Civilian Employees
Department of the Army regulations include several employment categories in the definition of "current Army civilian employee". Do you meet one of the categories below?
• CIVILIAN EMPLOYEES SERVING ON A PERMANENT APPOINTMENT. You must submit a copy of your most recent SF-50, Notification of Personnel Action. Block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1." Army employees can access their SF-50 at: My Biz.
• CIVILIAN EMPLOYEES SERVING ON AN EXCEPTED SERVICE VETERANS RECRUITMENT APPOINTMENT (VRA). If you are eligible in this category, you are required to submit an SF-50 showing current Army Excepted Service VRA appointment (block 24 must be a "2" AND block 34 must be a"2.").
• CIVILIAN ARMY EMPLOYEES SERVING ON AN EXCEPTED SERVICE APPOINTMENT WITH THE DEFENSE CIVILIAN INTELLIGENCE PERSONNEL SYSTEM (DCIPS). This category includes those who have personal career or career-conditional status earned with prior employment in the Competitive Service. If you are eligible in this category, you may be required to submit two SF-50s: (1) an SF-50 showing current Army DCIPS employment, and, if applicable, (2) an SF-50 showing career/ career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").
• CIVILIAN EMPLOYEES SERVING ON A TEMPORARY OR TERM APPOINTMENT. This category ONLY includes those who have personal career or career-conditional status, earned with prior employment in the Competitive Service. If you are eligible in this category, you are required to submit two SF-50s: (1) an SF-50 showing current Army employment, and (2) an SF-50 showing career/career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").
Note: The "current Army employee" category does not include permanent Army National Guard employees in the competitive service.
Supporting documentation: You are required to submit the documents which prove you are a current Department of the Army employee in one of the categories described above. To obtain a copy of SF-50s from employment with the Department of Defense, go to My Biz.
Are you a current Army civilian employee?
Department of the Army regulations include several employment categories in the definition of "current Army civilian employee". Do you meet one of the categories below?
• CIVILIAN EMPLOYEES SERVING ON A PERMANENT APPOINTMENT. You must submit a copy of your most recent SF-50, Notification of Personnel Action. Block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1." Army employees can access their SF-50 at: My Biz.
• CIVILIAN EMPLOYEES SERVING ON AN EXCEPTED SERVICE VETERANS RECRUITMENT APPOINTMENT (VRA). If you are eligible in this category, you are required to submit an SF-50 showing current Army Excepted Service VRA appointment (block 24 must be a "2" AND block 34 must be a"2.").
• CIVILIAN ARMY EMPLOYEES SERVING ON AN EXCEPTED SERVICE APPOINTMENT WITH THE DEFENSE CIVILIAN INTELLIGENCE PERSONNEL SYSTEM (DCIPS). This category includes those who have personal career or career-conditional status earned with prior employment in the Competitive Service. If you are eligible in this category, you may be required to submit two SF-50s: (1) an SF-50 showing current Army DCIPS employment, and, if applicable, (2) an SF-50 showing career/ career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").
• CIVILIAN EMPLOYEES SERVING ON A TEMPORARY OR TERM APPOINTMENT. This category ONLY includes those who have personal career or career-conditional status, earned with prior employment in the Competitive Service. If you are eligible in this category, you are required to submit two SF-50s: (1) an SF-50 showing current Army employment, and (2) an SF-50 showing career/career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").
Note: The "current Army employee" category does not include permanent Army National Guard employees in the competitive service.
Supporting documentation: You are required to submit the documents which prove you are a current Department of the Army employee in one of the categories described above. To obtain a copy of SF-50s from employment with the Department of Defense, go to My Biz.
Are you a current Army civilian employee?
3.
Interagency Career Transition Assistance Plan
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy
• your grade is equivalent to or below the grade level of the vacancy and
• your last performance rating of record is at least fully successful or the equivalent.
ICTAP applicants must be well qualified for the position to receive consideration for special priority selection. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position.
*Note: Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference.
Supporting documentation: Federal employees seeking ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.704, by submitting a copy of the following documents with your completed application: A copy of your agency notice; AND,
A copy of your most recent annual performance appraisal; AND,
A copy of your most recent SF-50 noting current position, grade level, and duty location. Additional information regarding ICTAP eligibility can be found in the OPM Employee's Guide to Career Transition. For more information, review the USAJOBS Resource Center.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy
• your grade is equivalent to or below the grade level of the vacancy and
• your last performance rating of record is at least fully successful or the equivalent.
ICTAP applicants must be well qualified for the position to receive consideration for special priority selection. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position.
*Note: Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference.
Supporting documentation: Federal employees seeking ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.704, by submitting a copy of the following documents with your completed application: A copy of your agency notice; AND,
A copy of your most recent annual performance appraisal; AND,
A copy of your most recent SF-50 noting current position, grade level, and duty location. Additional information regarding ICTAP eligibility can be found in the OPM Employee's Guide to Career Transition. For more information, review the USAJOBS Resource Center.
4.
Land Management Workforce Flexibility Act
Are you eligible under this authority for appointment?
• Current or former Land Management Agency employee (i.e. the Forest Service of the Department of Agriculture; the Bureau of Land Management of the Department of the Interior; the National Park Service of the Department of the Interior; the Fish and Wildlife Service of the Department of the Interior; the Bureau of Indian Affairs of the Department of the Interior; or the Bureau of Reclamation of the Department of the Interior); and
• Who currently are or formerly were under time-limited competitive appointments at certain land management agencies.
Current land management agency appointees:
must have initially been hired under competitive examining procedures to the time-limited appointment,
must have served under 1 or more time-limited appointments by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years, and
must have performed at an acceptable level during each period of service.
Former land management agency employees:
must have initially been hired under competitive examining procedures to the time-limited appointment,
must have served under 1 or more time-limited appointments by a land management agency for a total period of more than 24 months without a break in service of 2 or more years,
must have performed at an acceptable level throughout the service period(s),
must apply for a position covered by these provisions within 2 years after their most recent date of separation, and
must have been separated, with respect to their most recent separation, for reasons other than misconduct or performance.
Supporting documentation: You are required to submit acceptable proof of your appointment eligibility by submitting a copy of your most recent SF-50 (block 24 must be a "0" or "3" AND block 34 must be a"1"), Notification of Personnel Action, documenting your Land Management eligibility for a competitive service appointment AND performance rating showing you have performed at an acceptable level.
Are you eligible under this authority for appointment?
• Current or former Land Management Agency employee (i.e. the Forest Service of the Department of Agriculture; the Bureau of Land Management of the Department of the Interior; the National Park Service of the Department of the Interior; the Fish and Wildlife Service of the Department of the Interior; the Bureau of Indian Affairs of the Department of the Interior; or the Bureau of Reclamation of the Department of the Interior); and
• Who currently are or formerly were under time-limited competitive appointments at certain land management agencies.
Current land management agency appointees:
must have initially been hired under competitive examining procedures to the time-limited appointment,
must have served under 1 or more time-limited appointments by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years, and
must have performed at an acceptable level during each period of service.
Former land management agency employees:
must have initially been hired under competitive examining procedures to the time-limited appointment,
must have served under 1 or more time-limited appointments by a land management agency for a total period of more than 24 months without a break in service of 2 or more years,
must have performed at an acceptable level throughout the service period(s),
must apply for a position covered by these provisions within 2 years after their most recent date of separation, and
must have been separated, with respect to their most recent separation, for reasons other than misconduct or performance.
Supporting documentation: You are required to submit acceptable proof of your appointment eligibility by submitting a copy of your most recent SF-50 (block 24 must be a "0" or "3" AND block 34 must be a"1"), Notification of Personnel Action, documenting your Land Management eligibility for a competitive service appointment AND performance rating showing you have performed at an acceptable level.
5.
Military Spouses, under Executive Order (E.O.) 13473
You are eligible for this hiring category if you:
• Are a spouse of a member of the Armed Forces serving on active duty for more than 180 days other than for training.
- Limited to the geographic area of the service member's duty location. This includes the surrounding area which people reasonably can be expected to travel daily to and from work; OR
• Are a spouse of a 100 percent disabled service member injured while on active duty; OR
• Are the un-remarried widow or widower of a service member who was killed while performing active duty.
Supporting documentation: You are required to submit acceptable documentation of your eligibility for E.O. 13473 which may include:
• the service member's permanent change of station orders, a statement from the service member's unit with the specific duty location to which the member is assigned, reassigned, or transferred or other document which supports the service member's assignment within the geographical location of the vacancy;
• verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage);
• verification of the member's 100 percent disability; and/or
• verification of the member's death while on active duty.
Additionally, you may need to submit a Standard Form-15 (SF-15), an Application for 10-Point Veterans' Preference, and applicable supporting documents as noted on the form.
To obtain a copy of SF-15, go to http://www.opm.gov/forms/pdf_fill/SF15.pdf.
Are you eligible to apply as a Military Spouse under Executive Order 13473?
You are eligible for this hiring category if you:
• Are a spouse of a member of the Armed Forces serving on active duty for more than 180 days other than for training.
- Limited to the geographic area of the service member's duty location. This includes the surrounding area which people reasonably can be expected to travel daily to and from work; OR
• Are a spouse of a 100 percent disabled service member injured while on active duty; OR
• Are the un-remarried widow or widower of a service member who was killed while performing active duty.
Supporting documentation: You are required to submit acceptable documentation of your eligibility for E.O. 13473 which may include:
• the service member's permanent change of station orders, a statement from the service member's unit with the specific duty location to which the member is assigned, reassigned, or transferred or other document which supports the service member's assignment within the geographical location of the vacancy;
• verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage);
• verification of the member's 100 percent disability; and/or
• verification of the member's death while on active duty.
Additionally, you may need to submit a Standard Form-15 (SF-15), an Application for 10-Point Veterans' Preference, and applicable supporting documents as noted on the form.
To obtain a copy of SF-15, go to http://www.opm.gov/forms/pdf_fill/SF15.pdf.
Are you eligible to apply as a Military Spouse under Executive Order 13473?
6.
Non-Appropriated Fund Instrumentality (NAFI)
This category includes individuals:
• who have been continuously serving in a NAF or Army Air Force Exchange Services (AAFES) position without time limitation for at least one year OR
• who have been involuntarily separated from such an appointment without personal cause within the preceding year.
Supporting documentation: You must provide acceptable documentation of your appointment eligibility by submitting copy(ies) of applicable personnel actions verifying the above criteria with your application. Additional information about the NAFI Interchange Agreement may be found here.
Are you eligible under a NAFI Interchange Agreement?
This category includes individuals:
• who have been continuously serving in a NAF or Army Air Force Exchange Services (AAFES) position without time limitation for at least one year OR
• who have been involuntarily separated from such an appointment without personal cause within the preceding year.
Supporting documentation: You must provide acceptable documentation of your appointment eligibility by submitting copy(ies) of applicable personnel actions verifying the above criteria with your application. Additional information about the NAFI Interchange Agreement may be found here.
Are you eligible under a NAFI Interchange Agreement?
7.
I am a military spouse who is currently married to my active duty sponsor. I am exercising my preference eligibility for positions within the local commuting area of my sponsor's current duty station. I certify that I have not accepted nor declined a permanent, continuing Federal or non-appropriated fund position in the local commuting area of our current duty location.
NOTE 1: Military spouses are eligible for one permanent noncompetitive appointment using their preference eligibility for the duration of the active duty sponsor's assignment to a permanent duty station, as long as the military spouse has not declined or accepted a permanent Federal or non-appropriated fund position in the commuting area of the sponsor's current duty location. If you certify that you have not used your preference at your sponsor's current duty location and it is discovered to be untrue, you may be subject to loss of MSP and possible disciplinary action.
NOTE 2: You must include a copy of the Military Spouse PPP Self-Certification Checklist along with the documents identified on the checklist to verify your eligibility for MSP.
Supporting Documentation: You must provide a signed Military Spouse PPP Self-certification Checklist, PCS orders/verification of duty location assignment, a copy of marriage certificate or license and documents as listed on the Military Spouse PPP Self-certification Checklist. .
Are you a Priority Placement Program DoD Military Spouse Preference Eligible?
NOTE 1: Military spouses are eligible for one permanent noncompetitive appointment using their preference eligibility for the duration of the active duty sponsor's assignment to a permanent duty station, as long as the military spouse has not declined or accepted a permanent Federal or non-appropriated fund position in the commuting area of the sponsor's current duty location. If you certify that you have not used your preference at your sponsor's current duty location and it is discovered to be untrue, you may be subject to loss of MSP and possible disciplinary action.
NOTE 2: You must include a copy of the Military Spouse PPP Self-Certification Checklist along with the documents identified on the checklist to verify your eligibility for MSP.
Supporting Documentation: You must provide a signed Military Spouse PPP Self-certification Checklist, PCS orders/verification of duty location assignment, a copy of marriage certificate or license and documents as listed on the Military Spouse PPP Self-certification Checklist. .
Are you a Priority Placement Program DoD Military Spouse Preference Eligible?
8.
Veterans Employment Opportunity Act (VEOA) of 1998
This category includes veterans whose discharge was under honorable conditions AND:
• who served 3 or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet this eligibility); or
• who have preference eligibility; or
• who have derived preference
Veterans Employment Opportunity Act of 1998, as amended (VEOA) is a competitive service appointing authority that can only be used when filling permanent, competitive service positions. It cannot be used to fill excepted service positions.
"Preference eligible" under VEOA includes those family members entitled to derived preference. For eligibility information and supporting documentation requirements, go to VEOA Derived Preference.
Supporting documentation:
You are required to submit acceptable documentation of your preference or appointment eligibility. Acceptable documentation is:
• DD Form 214, "Certificate of Release or Discharge from Active Duty," showing dates of service, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD Form 214 is preferable (Note: If you have more than one DD Form 214 for multiple periods of active duty service, you should submit a copy for each period of service.); OR
• Future Military Retirees*: You are required to submit a copy of your retirement DD Form 214 OR a copy of your approved retirement letter AND a copy of your terminal leave letter OR certification document**. You will be required to provide your DD Form 214 prior to appointment; OR
• Future Military Separatees*: You are required to submit a copy of your most recent DD Form 214 OR certification document** OR a copy of your most recent active duty orders AND a copy of your terminal leave request (if applicable). You will be required to provide your DD Form 214 prior to appointment.
• Disabled Veterans: You are required to submit a copy of one of the separation documents identified above AND documentation of your overall service connected disability identified on the SF-15, page 2, section B or Section C.
*Active duty military members who are selected may not be appointed unless on terminal leave before the effective date of employment.
** The "certification" letter is a written document on an official letterhead of the appropriate military branch in which the veteran served, and contains at a minimum, the service member's: (1) military service dates including the expected discharge or release date; (2) expected character of service (i.e. honorable); (3) rank; and (4) type of discharge. The "certification" must be signed by, or by direction of, the adjutant, military personnel officer, or commander of the service member's unit or higher headquarters. The service member's military service dates are necessary in order to determine whether he or she meets the definition of ''veteran'' under 5 U.S.C. 2108(1) (Federal Register, 2016).
The SF-15 is available on the U.S. Office of Personnel Management forms webpage.
You may request copies of your military personnel records online.
Additional Veterans' preference information
U.S. Office of Personnel Management's Government-wide Veterans Employment webpage
U.S. Office of Personnel Management Veterans Services webpage (OPM Vet Guide)
Are you applying for consideration under the VEOA?
This category includes veterans whose discharge was under honorable conditions AND:
• who served 3 or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet this eligibility); or
• who have preference eligibility; or
• who have derived preference
Veterans Employment Opportunity Act of 1998, as amended (VEOA) is a competitive service appointing authority that can only be used when filling permanent, competitive service positions. It cannot be used to fill excepted service positions.
"Preference eligible" under VEOA includes those family members entitled to derived preference. For eligibility information and supporting documentation requirements, go to VEOA Derived Preference.
Supporting documentation:
You are required to submit acceptable documentation of your preference or appointment eligibility. Acceptable documentation is:
• DD Form 214, "Certificate of Release or Discharge from Active Duty," showing dates of service, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD Form 214 is preferable (Note: If you have more than one DD Form 214 for multiple periods of active duty service, you should submit a copy for each period of service.); OR
• Future Military Retirees*: You are required to submit a copy of your retirement DD Form 214 OR a copy of your approved retirement letter AND a copy of your terminal leave letter OR certification document**. You will be required to provide your DD Form 214 prior to appointment; OR
• Future Military Separatees*: You are required to submit a copy of your most recent DD Form 214 OR certification document** OR a copy of your most recent active duty orders AND a copy of your terminal leave request (if applicable). You will be required to provide your DD Form 214 prior to appointment.
• Disabled Veterans: You are required to submit a copy of one of the separation documents identified above AND documentation of your overall service connected disability identified on the SF-15, page 2, section B or Section C.
*Active duty military members who are selected may not be appointed unless on terminal leave before the effective date of employment.
** The "certification" letter is a written document on an official letterhead of the appropriate military branch in which the veteran served, and contains at a minimum, the service member's: (1) military service dates including the expected discharge or release date; (2) expected character of service (i.e. honorable); (3) rank; and (4) type of discharge. The "certification" must be signed by, or by direction of, the adjutant, military personnel officer, or commander of the service member's unit or higher headquarters. The service member's military service dates are necessary in order to determine whether he or she meets the definition of ''veteran'' under 5 U.S.C. 2108(1) (Federal Register, 2016).
The SF-15 is available on the U.S. Office of Personnel Management forms webpage.
You may request copies of your military personnel records online.
Additional Veterans' preference information
U.S. Office of Personnel Management's Government-wide Veterans Employment webpage
U.S. Office of Personnel Management Veterans Services webpage (OPM Vet Guide)
Are you applying for consideration under the VEOA?
Conditions of Employment
This position has requirements which must be met prior to employment, and conditions for continued employment. Your answers to the questions in this section will indicate your understanding of, or possession of, these requirements and conditions.
1.
Appointment to this position is subject to a background investigation to determine your suitability for Federal employment. Are you willing to submit the proper documentation to have a background investigation completed?
Assessment 1
Thank you for your interest in an Information Receptionist position with Department of the Army. Your resume and the responses you provide to this assessment questionnaire will be used to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit your application.
1.
Select the one statement that best describes the education and/or experience that you possess that demonstrates your ability to perform the work of an Information Receptionist at the GS-05 grade level or equivalent pay band in the Federal Service.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
2.
Maintain and monitor patient appointment schedules for the clinic.
3.
Maintain and/or update patient records according to regulation.
4.
Appoint patients for dental care based on needs of patient and/or instructions from professional staff.
5.
Ensure completion and accuracy of all necessary forms/documents prior to patient being seen by provider.
6.
Answer routine questions regarding patient care and/or procedures.
7.
Record and relay messages received and/or redirect calls.
8.
Coordinate with unit leadership on dental readiness issues such as broken appointments, readiness, statistics, and exams due.
9.
Refer problems and questions to the appropriate office.
10.
Greet patients/visitors entering clinic and determine nature of visit.
11.
Direct patient to other clinical areas or clinics for medical tests and services.
12.
Resolve complaints that are administrative in nature.
13.
Provide information on services provided and clinic policy and procedures to patients and family members.
14.
Schedule patient appointment utilizing healthcare appointment software programs.
15.
Verify patient's eligibility for treatment.
16.
Utilize automated healthcare systems to enter, manipulate, and/or retrieve information and data.
17.
Utilize office automation software applications to prepare various documents and reports.
18.
Your responses to the Announcement and Assessment Questionnaires, along with your resume and all supporting documentation are subject to evaluation and verification to ensure accuracy. Please take this opportunity to review your responses to ensure their accuracy.