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Position Title
Supervisory Loan Specialist (Commercial)
Agency
Small Business Administration
Announcement Number
20-180-CS Opens in new window
Open Period
Monday, March 30, 2020 to Friday, May 22, 2020
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
  • your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
3. Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
  • your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.  

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
Preferences
1. Select the locations you want to be considered for. You must choose at least one location. (limit characters)
2. Would you accept a temporary appointment? (limit characters)
Assessment 1
1. Select the one statement below that best describes your experience to meet the basic requirements for this Supervisory Loan Specialist, GS-1165-13 position.
(limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
2. Lead a project, work group or team which may have included components such as financial, lending, and loan administration.
(limit characters)
3. Recommend the distribution and balance of a team's workload and monitor the status and progress of work.
(limit characters)
4. Provide recommendations on employee performance, technical guidance and training.
(limit characters)
5. Resolve minor grievances or staff complaints.
(limit characters)
6. Coach or mentor staff and provided constructive feedback.
(limit characters)
7. Servicing, collection, liquidation, collateral maintenance, insurance verification/maintenance, lien filing and re-filing of loan administration.
(limit characters)
8. Conduct investigations and analyses in preparing a variety of servicing, collection and liquidation actions.
(limit characters)
9. Review and analyze personal and business financial statements, loan related collateral and lien information to determine recovery strategies.
(limit characters)
10. Evaluate the financial conditions of a borrower to determine repayment ability.
(limit characters)
11. Negotiate with borrowers and/or 3rd parties to obtain satisfactory resolution in adversarial situations.
(limit characters)
12. Explain complex issues giving detailed answers to difficult questions in a one on one situation with a borrower/customer.
(limit characters)
13. Explain collection, servicing and liquidation policy and/or regulations in a one-on-one situation with customers.
(limit characters)
14. Develop new and persuasive approaches to presenting information in all types of environments.
(limit characters)
15. Explain standard operating procedures, federal and state regulations, office policy and procedures to loan specialist, borrowers and third parties.
(limit characters)
16. Respond in writing to a full range of inquiries from lenders and Congress related to servicing, collection, and liquidation issues of residential and commercial loans.
(limit characters)
17. Respond in writing to a full range of inquiries concerning residential and commercial loan servicing and liquidation to assist in the liquidation of delinquent loans.
(limit characters)
18. Compile reports for management other than routine correspondence requiring complex computation.
(limit characters)
19. Provide information to superiors and subordinates on actions to be taken to service loans requiring special handling and specific knowledge of servicing techniques.
(limit characters)
20. Develop or assist in the development of standard operating procedures, business manuals, business profiles or other negotiated agreements for an organization.
(limit characters)
21. Guide and advise subordinates in loan servicing, collection, and liquidation practices.
(limit characters)
22. Counsel, train and direct employees to achieve team goals, office goals and/or agency goals.
(limit characters)
23. Formulate and provide training to staff regarding agency regulations, policies and procedures regarding residential and commercial loan servicing and liquidation processes.
(limit characters)
24. Conduct discussions with irate borrowers and/or their representative and managers sensitive regarding sensitive issues.
(limit characters)
25. Explain and defend requests for resources and program findings and make recommendations to higher level officials.
(limit characters)