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Position Title
Loan Servicing Assistant
Agency
Small Business Administration
Announcement Number
20-182-CS Opens in new window
Open Period
Monday, March 30, 2020 to Friday, May 22, 2020
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
  • your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
3. Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
  • your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.  

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
Preferences
1. Select the locations you want to be considered for. You must choose at least one location. (limit characters)
2. Would you accept a temporary appointment? (limit characters)
Assessment 1
1. Select the one statement below that best describes your experience to meet the basic requirements for the GS-07 loan servicing assistant position. If you leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
(limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
2. Work as an assistant to or as a loan processor/servicing agent of a financial institution with responsibility for making determination of the completeness and appropriateness of loan requests and modification on a recurring basis.
(limit characters)
3. Conduct analysis of loan requests to validate information submitted.
(limit characters)
4. Solicit or provide information to clarify facts and resolve problems or influence/motivate lenders or obligors on defaulted loans.
(limit characters)
5. Explain complex issues and give detailed answers to difficult questions in a one-on-one situation with a customer.
(limit characters)
6. Explain policy and/or regulations in a one-on-one situation with a customer.
(limit characters)
7. Communicate daily with lenders/borrowers regarding problem loan situations in a high stress or high volume atmosphere.
(limit characters)
8. Apply rules regarding the appropriateness of loan modifications and/or requests.
(limit characters)
9. Analyze regulations and their applicability to loan requests for acceptability.
(limit characters)
10. Respond to general questions and provide clarification about rules and regulations.
(limit characters)
11. Respond in a written format to a full range of inquiries concerning loans.
(limit characters)
12. Develop and/or assist in the development of standard operating procedures, business manuals, business profiles or negotiated agreements for an organization.
(limit characters)
13. Respond in writing to a full range of inquiries concerning loan servicing and liquidation to assist in the liquidation of loans.
(limit characters)
14. Prepare written reports for management other than regular correspondence.
(limit characters)