Food and Drug Administration Logo
Position Title
Equal Employment Opportunity Specialist
Agency
Food and Drug Administration
Announcement Number
FDA-OO-20-MP-10885194 Opens in new window
Open Period
Tuesday, September 1, 2020 to Monday, September 14, 2020
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Do you wish to be considered under a CTAP (Career Transition Assistance Plan) eligibility?
You may qualify for CTAP eligibility if all of the statements apply to you:
  • You are located in the same local commuting area of the vacancy.
  • You have been (or will be) involuntarily separated from the agency advertising this position, due to a reduction-in-force.
  • You are applying to a position that is at (or below) the grade level of the position separated from.
  • You are applying to a position that does not have greater promotion potential than the position separated from.
  • Your last performance rating of record is at least "fully successful" or equivalent.
For more information about CTAP, please see the Career Transition Assistance site on USAJOBS.

To verify your eligibility for CTAP:
You must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must also submit a copy of your most recent performance appraisal) and a copy of your latest SF-50: Notification of Personnel Action showing position, tenure code, grade & step, and full name/DOB/SSN.
(limit characters)
3. COMPETITIVE MERIT PROMOTION (ALL GROUPS)
Are you among any of the groups of individuals described below? If so, you may be eligible based on a general Competitive Merit Promotion eligibility.

Please review the various eligibility options described below. If you meet the criteria for any of these eligibility options, select the "Yes" response at the end of the list below. If none of these descriptions apply to you, select the "No" response.
If you're not sure about a term, please click the associated hyperlink to learn more. See the USAJOBS article "What Jobs am I Eligible to Apply For?" for a general overview of available Hiring Paths...

Current or Former Federal Employees (Transfer, Reassignment, or Reinstatement)
If you currently hold, or have ever held, a career- or career-conditional appointment in the competitive service, at a lower grade level and promotion potential, than the position being advertised, you may apply under this eligibility.
To verify your eligibility, you must your most recent SF-50: Notification of Personnel Action, reflecting your status. Your SF-50 should show a 1 or 2 in the Tenure field and a 1 in the Position Occupied field. 
See USAJOBS for more information on Status Candidates and Federal Employee eligibility...

Preference Eligible Veterans and Certain Military Spouses (Including VEOA Eligibles)
If you are a preference eligible Veteran you may apply under this eligibility, In certain conditions, a service member's spouse may also be able to apply under this eligibility (for example, if you are the spouse of fallen or disabled Veteran, or married to a deployed active duty service member who has just received Permanent Change of Station, PCS, orders). 
Veterans covered by the Veterans Employment Opportunities Act of 1998 (VEOA) are also eligible to apply, based on the VEOA guidelines laid out on the FedsHireVets website. Click here to learn more about VEOA.
  • If you are applying based on a sole survivorship preference, you will need to provide the supporting documentation of your Veteran spouse, which may include the DD-214: Certificate of Discharge or Release from Active Duty, the SF-15: Application of 10-Point Veterans Preference, and a VA Letter documenting total the disability rating.
  • If you are applying based on your active duty spouse's recent change of station, you must provide the PCS (Permanent Change of Station) Orders.
  • If you are applying based on your own status as a preference eligible Veteran, you must provide all applicable discharge paperwork mentioned above. Please make sure that your DD-214 is the "Member #4 Copy" and shows type of discharge, service length, and character of service. 
For more information, see: VEOAMilitary Spouses, and Veterans Preference

Land & Base Management Agency Employees
If you're a current or former employee of a Land Management or Base Facilities agency, who worked in a term or temporary job, you may be eligible to apply to merit promotion jobs at any federal agency. 
Land management agencies include: Department of Agriculture's Forest Service and Department of Interior's Bureau of Land Management, National Park Service, Fish and Wildlife Service, Bureau of Indian Affairs, and Bureau of Reclamation. Base facilities management agencies include: Department of Defense, Defense Industrial Base Facility, and Department of Defense Major Range and Test Facilities Base. 
You must submit appropriate supporting documentation verifying your status as an employee in one of these qualifying agencies (such as an SF-50: Notification of Personnel Action or other comparable document).
See the Land Management or Base Management pages on USAJOBS for more information about these eligibility options...


After having read and reviewed these classifications, do you wish to claim a Competitive Merit Promotion eligibility? 
(limit characters)
4. COMBINED NON-COMPETITIVE MERIT PROMOTION (ALL GROUPS)
Are you among any of the groups of individuals described below? If so, you may be eligible based on a Non-Competitive Merit Promotion eligibility.

Please review the various eligibility options described below. If you meet the criteria for any of these eligibility options, select the "Yes" response at the end of the list below. If none of these descriptions apply to you, select the "No" response.
If you're not sure about a term, please click the associated hyperlink to learn more. See the USAJOBS article "What Jobs am I Eligible to Apply For?" for a general overview of available Hiring Paths...

Current or Former Federal Employees (Transfer, Reassignment, or Reinstatement)
If you currently hold, or have ever held, a career- or career-conditional appointment in the competitive service, at the same (or higher) grade level and promotion potential as the position being advertised, then you may apply under this eligibility.
To verify your eligibility, you must submit your most recent SF-50: Notification of Personnel Action, reflecting your career status. Your SF-50 should show a 1 or 2 in the Tenure field and a 1 in the Position Occupied field. 
See USAJOBS for more information on Federal Employees and other Status Candidates...

Family of Overseas Employees
If you're currently overseas with a family member, and moving back to the United States, you may be eligible to apply for competitive service positions. if you meet all of the following: (1) You're living overseas with a family member, who is officially assigned to an overseas duty station; (2) you're the family member's spouse, domestic partner, or unmarried child younger than 23; and (3) you've worked at least 52 weeks in an appropriated fund position, under a local hire appointment. and (4) you've received a successful or equivalent performance rating during your time on the job.  You must submit documentation verifying this eligibility with your application; this may include (but is not limited to) your qualifying family member's SF-50: Notification of Personnel Action and other deployment or duty station orders documentation.
See the Family of Overseas Employees page on USAJOBS for more...

OPM Interchange Agreements & Miscellaneous Authorities
Some agencies have established Interchange Agreements with the Office of Personnel Management which allow their employees to apply with other status candidates. You must be an excepted service employee on a non-time-limited appointment, at a Federal agency with an existing interchange agreement in order to qualify under this eligibility. You will need to submit your most recent SF-50: Notification of Personnel Action, or other comparable supporting documentation, along with your application.  See the Interchange Agreements page on USAJOBS for more information...

National Service (Peace Corps, AmeriCorps, VISTA)
If you have served in a qualifying National Service organizations such as the PeaceCorps or AmeriCorps / VISTA, you may also qualify for this eligibility if you've met the service length requirements.
Please review eligibility and verification requirements on USAJOBS before claiming this eligibility: Information for National Service Corps.

Disabled Veterans
If you are a preference eligible Veteran with a 30% (or more) service-connected disability rating from the Department of Veterans Affairs, you may apply under this eligibility.
To verify your eligibility, you must provide your discharge paperwork (DD-214: Certificate of Release or Discharge from the Active Duty, Member #4 Copy)  showing the type of discharge, dates of service, and character of service. You will also need to provide documentation certifying your disability rating, to include your SF-15: Application for 10-Point Veterans Preference and your VA  Letter, documenting your disability rating. Refer to the FedsHireVets site for additional information...

Individuals with Disabilities (Schedule A)
If you're an individual with a disability, you can apply and compete for any job for which you are eligible and meet the qualifications, but you also may be eligible for a special hiring authority referred to as Schedule A. If you have a severe physical, emotional, or cognitive disability, which limits one (or more) of your major life functions, you can apply to this position with other status candidates. You will need to submit documentation verifying your eligibility, this includes a certification statement from a qualifying licensed medical professional or state-certified vocational rehabilitation specialist describing your disability, your fitness to work, and work restrictions (if any). You may be asked to submit additional supporting documentation later on during the hiring process. See the Individuals with Disabilities page on USAJOBS for more information about Schedule A...

After having read and reviewed these classifications, do you wish to claim a non-competitive merit promotion eligibility?
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5. Do you wish to be considered under the Schedule A eligibility for people with disabilities?
You may qualify for this eligibility if you have a severe physical, psychiatric, or intellectual disability, that limits one (or more) of your life functions, and qualifies based on Schedule A provisions. You can read more about Schedule A on the USAJOBS website. Learn more about this eligibility on the Individuals with Disabilities page on USAJOBS...

To verify your eligibility:
You must provide appropriate medical documentation, such as a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition, fitness to work, and any related work restrictions. This documentation must be provided with your application. You will not be able to provide this documentation once the vacancy announcement closes. 
(limit characters)
6. Do you wish to be considered under the ICTAP (Interagency Career Transition Assistance Plan) eligibility?
You may qualify for ICTAP if all of the following statements apply to you:
  • You are located in the same local commuting area of the position being advertised.
  • You were (or will be) separated from a position at an agency outside of the FDA due to a reduction-in-force.
  • You are applying to a position that is at (or below) the grade level of the position from which you have been (or will be) separated.
  • You are applying to a position that does not have greater promotion potential than the position from which you have been (or will be) separated.
  • Your last performance rating of record is at least "fully successful" or equivalent.
For more information about ICTAP, please review the Career Transition Assistance site on USAJOBS.

To verify your eligibility for ICTAP:
You must submit a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must also submit a copy of your most recent performance appraisal) and a copy of your latest SF-50: Notification of Personnel Action, showing the agency, position held, tenure and appointment codes, and full biographical information (name, DOB, and SSN).
(limit characters)
7. Do you wish to be considered under an Interchange Agreement eligibility?
If you are a current Excepted Service employee of an agency with a valid interchange agreement with the Office of Personnel Management you may quality for this eligibility type.
  • Postal Career Service Employees
  • Postal Rate Commission Employees
  • Government Accountability Office (GAO) Employees
  • Administrative Office of the U.S. Courts Employees
To learn more, see the Interchange Agreements page on USAJOBS...

To verify your eligibility:
You must submit a copy of your most recent SF-50: Notification of Personnel Action reflecting your employment status, appointment type, tenure, position information, and full biographic data.
(limit characters)
8. Are you an employee of a Land Management Agency or a Defense Base Facilities Management Agency?
The Land Management Flexibilities Act allows certain land and base management employees to compete with other status candidates for positions advertised via Merit Promotion.
You may qualify under the Land Management eligibility type if you are a current (or former) employee of a land management or base management agency, and all of the statements below apply to you:
  • You were originally hired to a time-limited position under a competitive appointment.
  • You served one (or more) time-limited appointments at a land management agency, for a period totaling more than 24 months, without a break in service of two or more years.
  • You performed at an "acceptable" level of service during each period of service.
  • You are no longer employed by the land management agency, have been separated for not more than two years, and departed the position in good standing.
To claim this eligibility you must have been employed by one of the following agencies:
Department of Agriculture: Forest Service
Department of Interior: Bureau of Land Management, National Park Service, Fish & Wildlife Service, Bureau of Indian Affairs, and Bureau of Reclamation.
Department of Defense, Defense Industrial Base Facility or Defense Major Range & Test Facilities Base


To verify your eligibility:
You must provide a copy of your latest SF-50 Notification of Personnel Action and performance appraisal that demonstrate you meet the requirements outlined in the Land Management Workforce Flexibility Act
(limit characters)
9. Are you applying based on a National Service Organization eligibility?
You may be eligible if you have at least two years of service with the Peace Corps or one year of service with AmeriCorps VISTA.
Your non-competitive eligibility lasts for one year after completing your Peace Corps or AmeriCorps service. Federal agencies may extend the period for up to three years if, after your completed service, you are:
  • In the military service.
  • Studying at a recognized institution of higher learning.
  • Involved in another activity, which in the agency's view, warrants an extension.
Your non-competitive eligibility does not entitle you to a job within the federal government. You must still apply and meet qualification standards and additional requirements, such as a background investigation.
Learn more about hiring options for Peace Corps and AmeriCorps Vista alumni.

To verify your eligibility:
You must submit a copy of your description of service or other proof of non-competitive eligibility.
If you are a former Peace Corps volunteer or VISTA member who is requesting an extension of your non-competitive eligibility, please also provide the necessary documentation to support your request.
(limit characters)
10. HHS Public Health Service Officers
Are you a current Commissioned Officer within the Public Health Service and stationed at a position at a Federal agency or department?
If so, you may qualify for non-competitive re-assignment to this position. Current PHS Commissioned Officers can be non-competitively appointed to an open position within HHS, if you are found qualified and if the Hiring Manager agrees to the appointment. You will be required to provide a copy of your most recent orders at the time of application.
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11. Are you a qualifying military spouse eligible for non-competitive appointment?
This includes applicants who are eligible for special or noncompetitive appointment authorities such as 30% or more compensable disabled veterans, Schedule A persons with disabilities, Veterans Recruitment Authority (VRA), military spouse, and PHS Commissioned Corps Officers. This also includes applicants who meet the qualifications for this position and who have previously held, or currently hold, a Federal position at the grade of this position.
Visit the Family Member Preference (FedsHireVets) or Military Spouses (USAJOBS) pages for more information...

(1) Spouse of Active Duty Service Member with Permanent Change of Station (PCS) Orders
You may quality if you are the spouse of a service member with PCS orders, if all of the following conditions are true:
  • You have been married to the military member, on or prior to, the date of your spouse's PCS orders.
  • You have not previously been appointed using this authority, under these orders.
(2) Spouse of a Disabled Service Member
As a military spouse, you may be eligible to be considered if either of the following statements applies:
  • The military member was retired under Chapter 61, of Title 10, United States Code, with a disability rating of 100 percent from the military.
  • The military member was released from active duty and has a disability rating of 100 percent from the Department of Veterans Affairs or the military department.
NOTE: For you (as the spouse) to qualify, the disabled military member must be unemployed or unemployable.

(3) Spouse of Service Member Fallen in Duty
You may be eligible as the spouse of a military member who was killed while on active duty, and you have not re-married since the death. The service member's death while on active duty does not need to be combat related for the spouse to qualify.

To verify your eligibility for group 1 identified above:
You must submit a copy of the PCS orders of your spouse.

To verify your eligibility for groups 2 and 3 identified above:
You must submit the SF-15: Application for 10-Point Veteran Preference, and all supporting documentation identified on that document e.g., DD-214: Certificate of Release or Discharge from Active Duty (Member #4 Copy indicating character of service) or other proof of service which includes character of service; death certificate, and documentation identifying marital status at the time of death; disability letter from the Department of Veterans Affairs or Armed Service, etc.

For more information about military spouse eligibility, please see the FedsHireVets Spouse site.
(limit characters)
12. Do you claim eligibility based on any other special authorities?
You may be eligible under a special authority if you are a:
  • Former employee of the Canal Zone Merit System or Panama Canal Employment System.
  • Former employee who served in the Office of the President or Vice-President or on the White House Staff.
  • Former incumbent of a position brought into the competitive service.
  • Disabled veteran who has completed a training course under Chapter 31 of title 38, United States Code.
  • Former ACTION volunteer.
  • Current or former Foreign Service officer or employee.
  • Former employee of the Panama Canal Commission located in the United States.

There are specific eligibility requirements for each of these special hiring authorities.  
See USAJOBS - Special Authorities for more information...

(limit characters)
13. Are you a disabled or decorated veteran eligible under the Veterans Recruitment Authority?
The Veterans Recruitment Authority (VRA) is an excepted authority that allows agencies to appoint eligible veterans, without competition.
You may be eligible under the VRA if any of the following conditions apply to you:You received a campaign badge, for service during a war, campaign, or expedition.
You received an Armed Forces Service Medal for participation in a military operation.
You are a recently separated veteran (within the last 3 years) AND were discharged under favorable conditions.
You are a disabled veteran, as indicated by the Department of Veterans Affairs.For more information see the USAJOBS Veterans site...

To verify your eligibility:
You must submit a copy of your latest DD-214: Certificate of Release or Discharge from Active Duty (Member #4 copy indicating character of service) or other proof of your service which includes character of service.  
If claiming disability preference, you must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the SF-15: Application for 10-Point Veteran Preference,
(limit characters)
14. Are you a Veteran eligible under the Veteran's Employment Opportunities Act of 1998 (VEOA)?
Veterans Employment Opportunity Act of 1998, as amended (VEOA) is a competitive service appointing authority that can only be used when filling permanent, competitive service positions. It cannot be used to fill excepted service positions. It allows veterans to apply to announcements that are only open to so called "status" candidates, which means "current competitive service employees." Current or former Federal employees meeting VEOA eligibility can apply. However, current employees applying under VEOA are subject to time-in- grade restrictions like any other General Schedule (GS) employee. You can read more about VEOA by clicking this link (opens the FedsHireVets website in a new window).

To be eligible for a VEOA appointment, your latest discharge must be issued under honorable conditions (this means an honorable or general discharge), AND you must be either:
  • a preference eligible (defined in title 5 U.S.C. 2108(3)), OR
  • a veteran who substantially completed 3 or more years of active service.
TO VERIFY YOUR ELIGIBILITY:
You must provide acceptable documentation of your preference or appointment eligibility. The Member #4 Copy of your DD-214 (Certificate of Release or Discharge from Active Duty) is preferred. If you are additionally claiming a 10-pt preference, you should also submit your VA Letter and SF-15 (Application for 10-Point Veteran Preference). 
(limit characters)
15. Are you a disabled or decorated veteran eligible under the Veterans Recruitment Authority?
The Veterans Recruitment Authority (VRA) is an excepted authority that allows agencies to appoint eligible veterans, without competition.
You may be eligible under the VRA if any of the following conditions apply to you:
  • You received a campaign badge, for service during a war, campaign, or expedition.
  • You received an Armed forces Service Medal for participation in a military operation.
  • You are a recently separated veteran (within the last 3 years) AND were discharged under favorable conditions.
  • You are a disabled veteran, as indicated by the Department of Veterans Affairs.
For more information see the USAJOBS Veterans site...

To verify your eligibility:
You must submit a copy of your latest DD-214: Certificate of Release or Discharge from Active Duty (Member #4 copy indicating character of service) or other proof of your service which includes character of service.  
If claiming disability preference, you must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the SF-15: Application for 10-Point Veteran Preference,
(limit characters)
16. Are you claiming eligibility as a Compensable Disabled Veteran?
You may qualify for this eligibility if you are a veteran, who served at any time, and either of the following statements apply to you: NOTE: Your release, discharge, or retirement from the Armed Forces must be under honorable or general conditions.

To verify your eligibility:
You must submit a copy of your latest DD-214: Certificate of Release or Discharge from Active Duty, (Member #4 copy, indicating character of service) or other proof of your service which includes character of service.
You must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the SF:15: Application for 10-Point Veteran Preference.

For more information, please see the FedsHireVets 30% Disabled page...
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Preferences
1. Select the lowest grade you are willing to accept for this position. (limit characters)
2. In the last five years, based on the closing date of this announcement, have you served or are you currently serving as an Executive Branch political, Schedule C, or Non-career SES appointee?
You can find out if you have held one of these appointment types by looking at your Standard Form 50s in your Electronic Official Personnel Folder (eOPF), in Section 5 where the legal authorities are listed.
  • A political appointee is an appointment made by the President without confirmation by the Senate (5 CFR 213.3102(c)) OR an assistant position to a top-level federal official if filled by a person designated by the President as a White House Fellow (5 CFR 213.3102(z)).
  • A Schedule C appointee occupies a position excepted from the competitive service by the President, or by the Director of OPM, because of the confidential or policy-determining nature of the position duties (5 CFR 213.3301 and 5 CFR 213.3302).
  • A Non-career SES appointee is approved by the White House and serves at the pleasure of the appointing official without time limitations (5 CFR 317 Subpart F).
(limit characters)
3.

===== Acknowledgement of Restrictions on the Employment of Relatives by Public Officials =====
5 U.S. Code, § 3110 lays out specific and important restrictions on the employment of relatives within an agency.
A public official of a government agency may not appoint, promote, or otherwise advocate for the employment, advancement, or promotion of relatives within the agency for which the public official is employed or has control over.
Employees hired in violation of 5 U.S. Code, § 3110 will not be entitled to any pay for their period of employment, and any pay already received before the violation becomes known, will be considered as a debt to the government on the part of the employed individual.

For the purpose of this question, a "relative" is defined as: father, mother, son, daughter, brother, sister, uncle, aunt, first cousin, nephew, niece, husband, wife, father-in-law, mother-in-law, son-in-law, daughter-in-law, brother-in-law, sister-in-law, stepfather, stepmother, stepson, stepdaughter, stepbrother, stepsister, half brother, or half sister.

QUESTION:
After having read the definition of "relative" as stated above, does the Food and Drug Administration employ any of your relatives?

IF YES: You must provide the following information, for each relative employed by the FDA:

  1. The full legal name of the relative.
  2. The relative's relationship to you (from the list above).
  3. If known, the relative's employing organization and position.
IF NO: Please type "No" in the box below.
(limit 750 characters)
4. Your responses to the all questions, and any information or documentation which you provide as part of your application, will be thoroughly reviewed for accuracy and truthfulness. Please take this opportunity to review your responses to ensure their accuracy. If you fail to answer this question, your application will not be considered. Knowingly providing false information in your application (or submitted documentation) is a crime!
  1. I certify that, to the best of my knowledge and belief, all of the information included in my application is true, correct, and provided in good faith.
  2. I understand that if I intentionally make a false statement, or commit deception or fraud in my application, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 USC, Sec 1001); my eligibility may be canceled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 CFR, Part 731).
  3. I understand that any information I provide may be investigated.
  4. I understand that responding "No" to this item will result in my not being considered for this position.
Do you accept the conditions above?
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Assessment 1
1. MINIMUM QUALIFICATION

From the choices below, please select the response which best describes how you meet the Minimum Qualification Requirement for an Equal Employment Opportunity Specialist, GS-0260-09 position.
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2. MINIMUM QUALIFICATION

From the choices below, please select the response which best describes how you meet the Minimum Qualification Requirement for an Equal Employment Opportunity Specialist, GS-0260-11 position.
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For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item. A- I have not had education, training or experience in performing this task. B- I have had education or training in performing the task, but have not yet performed it on the job. C- I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures. D- I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee. E- I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
 
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Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
3. Assist in establishing and/or implementing a diversity inclusion program utilizing knowledge of principles and practices which pertain to Equal Employment Opportunity (EEO) regulations. (limit characters)
4. Provide technical guidance regarding Equal Employment Opportunity (EEO) and diversity management matters including the informal and formal discrimination complaints system. (limit characters)
5. Devise methods to establish and promote adherence to EEO organizational responsibilities including reasonable accommodation, diversity management, and/or Alternate Dispute Resolution (ADR) practices. (limit characters)
6. Analyze and review complaints of discriminatory practices in order to determine the appropriate human resources related specialty to address the issue. (limit characters)
7. Compile and extract workforce demographic data and/or workforce survey evaluations to determine the efficiency or need for expansion of Equal Employment activities for an organization. (limit characters)
8. Coordinate with advisory services through the Alternate Dispute Resolution (ADR) program for collaborating with senior specialists. (limit characters)
9. Process formal and informal complaints of discrimination filed by employees and job applicants. (limit characters)
10. Interview, search for evidence from all sources, and analyze facts to draw conclusions. (limit characters)
11. Research Equal Employment Opportunity (EEO) related regulations, policies and procedures, and evaluate investigative reports. (limit characters)
12. Research and analyze data regarding diversity and inclusion. (limit characters)
13. Evaluate a Special Emphasis Program and make recommendations to accommodate employees. (limit characters)
14. Assisting in planning and implementing new Equal Employment Opportunity (EEO) policies and procedures to adhere to overall program goals. (limit characters)
15. Devise reports from data compiled from various sources for internal distribution.
(limit characters)
16. Compose letters and memorandums to respond to general inquiries and/or requests for information. (limit characters)
17. Consolidate interviews from various sources to build case reporting files. (limit characters)
18. Convey information on procedural guidelines for a segment of an organization. (limit characters)
19. Discuss various alternatives with others to achieve resolution of an issue and/or problem. (limit characters)
20. Deliver a presentation or training during internal meetings within an organization. (limit characters)