U.S. Army Medical Command Logo
Position Title
Computer Assistant
Agency
U.S. Army Medical Command
Announcement Number
WTEV207061316194D Opens in new window
Open Period
Saturday, September 5, 2020 to Monday, September 14, 2020
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans' Preference? (limit characters)
2. External Recruitment Military Spouse Preference

I am a military spouse who is currently married to my active duty sponsor. I am exercising my preference eligibility for positions within the local commuting area of my sponsor's current duty station.  I certify that I have not accepted nor declined a permanent, continuing Federal or non-appropriated fund position in the local commuting area of our current duty location. 

NOTE 1:  Military spouses are eligible for one permanent noncompetitive appointment using their preference eligibility for the duration of the active duty sponsor's assignment to a permanent duty station, as long as the military spouse has not declined or accepted a permanent Federal or non-appropriated fund position in the commuting area of the sponsor's current duty location.  If you certify that you have not used your preference at your sponsor's current duty location and it is discovered to be untrue, you may be subject to loss of MSP and possible disciplinary action. 

NOTE 2:  You must include a copy of the Military Spouse PPP Self-Certification Checklist along with the documents identified on the checklist to verify your eligibility for MSP.

NOTE 3:  MSP applies if you are ranked among the "best qualified" for this vacancy, and the list established from this announcement is used to fill the vacancy. 

NOTE 4:  MSP does not apply, however, when preference would violate statutes or regulations on veterans' preference or nepotism.

Supporting Documentation:  You must provide a signed Military Spouse PPP Self-certification Checklist, PCS orders/verification of duty location assignment, a copy of marriage certificate or license and documents as listed on the Military Spouse PPP Self-certification Checklist.

Are you a military spouse eligible for preference under delegated examining procedures?
(limit characters)
3. Interagency Career Transition Assistance Plan

Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?  If yes, confirm:

• you are located in the same local commuting area of the vacancy

• your grade is equivalent to or below the grade level of the vacancy and

• your last performance rating of record is at least fully successful or the equivalent.

ICTAP applicants must be well qualified for the position to receive consideration for special priority selection. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position.

*Note: Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference.

Supporting documentation: Federal employees seeking ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.704, by submitting a copy of the following documents with your completed application: A copy of your agency notice; AND,

A copy of your most recent annual performance appraisal; AND,

A copy of your most recent SF-50 noting current position, grade level, and duty location.  Additional information regarding ICTAP eligibility can be found in the OPM Employee's Guide to Career Transition.  For more information, review the USAJOBS Resource Center.
(limit characters)
Conditions of Employment
1. This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health & ability or fitness to perform the duties of the position. Are you willing to submit to a pre-employment physical and willing to maintain a level of physical fitness to obtain and maintain employment as required? (limit characters)
2. This position has a requirement to lift up to 50lbs. in the regular performance of duties. Are you willing and able to meet the lifting requirement? (limit characters)
This position has requirements which must be met prior to employment, and conditions for continued employment. Your answers to the questions in this section will indicate your understanding of, or possession of, these requirements and conditions. (limit characters)
3. This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required. Are you willing to undergo pre-employment and recurring investigations to obtain and maintain a Secret clearance as required? (limit characters)
Assessment 1
Thank you for your interest in a Computer Assistant position with Department of the Army.Your resume and the responses you provide to this assessment questionnaire will be used to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit your application. (limit characters)
1. Select the one statement that best describes the experience that you possess that demonstrates your ability to perform the work of a Computer Assistant at the GS-07 grade level or equivalent pay band in the Federal Service. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
2. Provide intake services for walk-ins, referrals, or telephonic requests from customers requiring assistance in the information technology arena. (limit characters)
3. Utilize an automated log or help desk system to track customer requests and/or problems with computer systems. (limit characters)
4. Perform technical adjustments, diagnostics, and/or replacement of malfunctioning components or equipment exchange.
(limit characters)
5. Provide guidance to end-users in order to resolve system problems.
(limit characters)
6. Assist customers with creating trouble tickets for computer hardware/software assistance.
(limit characters)
7. Configure microcomputers to include hardware, software and connection to local area networks (LAN). (limit characters)
8. Perform diagnostic review of computers in order to determine corrective actions to minimize computer downtime. (limit characters)
9. Authenticate equipment is agency owned and/or under maintenance contract in order to determine serviceability of equipment.

(limit characters)
10. Compose and/or modify computer programs to support specific client needs. (limit characters)
11. Provide frontline customer support during initial set up and problem resolution for office computers/systems.
(limit characters)
12. Provide users with basic maintenance training on hardware to ensure a knowledgeable workforce.
(limit characters)
13. Use entry, command and/or action codes to retrieve standardized reports according to job priorities.
(limit characters)
14. Conduct training sessions on microcomputers including, but not limited to, preventive maintenance, printer ribbon replacement and/or changing printer paper.
(limit characters)
15. Your responses to the Announcement and Assessment Questionnaires, along with your resume and all supporting documentation are subject to evaluation and verification to ensure accuracy. Please take this opportunity to review your responses to ensure their accuracy. (limit characters)