- Position Title
- Training Instructor
- Agency
- Veterans Affairs, Veterans Health Administration
- Announcement Number
- CBET-21-10930420-GCR Opens in new window
- Open Period
- Wednesday, October 7, 2020 to Tuesday, October 27, 2020
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
2.
Are you an employee of the department/service line indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you may be required submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Please review the instructions in the announcement. Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you may be required submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Please review the instructions in the announcement. Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Assessment 1
Thank you for your interest in a Training Instructer position with VHA Veterans Crisis Line. Your resume and the responses you provide to this assessment questionnaire will be used to determine if you are qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit your application.
This announcement is currently open to current, permanent employees of Veterans Crisis Line and CTAP eligibles only. To support your claim that you meet the area of consideration and you have the required time-in-grade, a most recent 2020 SF-50 showing when you met time-in-grade eligibility must be submitted with your application materials. More than one SF-50 may be needed to prove eligibility. Be aware, a recent General Adjustment or Award SF-50 will not show when time-in-grade was met. Time-in-grade must be met by the closing date of this announcement.
1.
Time-in-Grade Restriction GS-11: Please select the response below that most accurately describes you:
2.
Select the one statement that best describes the education and/or experience that you possess that demonstrated a practical knowledge of the Training Specialist position and of the methods and techniques of instruction at the GS-09 grade level or equivalent pay band in the Federal Service.
In this part you will respond to questions about your experience as it relates to the position for which you are applying. Carefully review the level descriptions (A to E) listed below. For each task question, choose the level description that best describes your experience and/or training. Your responses must be fully supported within the text of your resume.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Knowledge and experience in instruction and coaching small groups of individuals in a classroom setting.
4.
Skill in applying attention to detail and general ability to perform work independently.
5.
Ability to adapt to dynamic, quickly changing telecommunications environment
6.
Evaluates the new employee's adherence to all training standards to provide feedback to PSOC leadership about readiness to commence job duties.
7.
Reports findings to appropriate managers.
8.
Communicates areas that need improvement, as well as areas of strength.
9.
Utilizes role play scenarios and coordinated activities related to the program of instruction offered.
10.
Provides support and areas of instruction for outreach calls including connecting with Veterans, assessment, call flow, listening techniques, and call documentation.
11.
Skill in using oral and written communication effectively.
12.
Communicates both positive and corrective feedback to staff in a way that is supportive and constructive.
13.
Works with staff to design supportive training curriculum to address staff performance concerns.
14.
Collaborates with staff to maintain and monitor the delivery and effectiveness of the training program.
15.
Develops and implements training materials including Power Points, Webinars, manuals, etc.
16.
Evaluates new employee's needs for additional supportive training or remediation based on initial performance.
17.
Provides private one-on-one coaching and feedback to the individual PS on the soft and technical skills observed.
18.
Functions as a preceptor to new employees and those needing retraining to evaluate the application of learning.
19.
Responsible for silent call monitoring of individual PS.
20.
Uses standardized tools to objectively identify whether pre-set performance standards are met by PS.
Certification of Understanding - select the appropriate answer to the statement below. Failure to provide an answer will result in your not being considered for this position.
21.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be canceled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated and that responding "No" or providing no response to this item will result in my not being considered for this position.
RESUME REMINDER- Your resume must include the following information each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.