- Position Title
- Visitor Services Assistant
- Agency
- National Park Service
- Announcement Number
- NS-1618-SER-21-10931780-DE Opens in new window
- Open Period
- Monday, November 30, 2020 to Friday, December 4, 2020
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans' Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
The National Park Service (NPS) - National Staffing Office (NSO) announces for temporary seasonal positions in groups. This announcement is for the Southeast Region Group 2, click here to view parks associated with the locations listed below.
In order to provide the National Park Service with quality candidates, it is important that applicants are willing and able to perform seasonal work at the park locations listed in this announcement. Please ensure the locations you select accurately represent your availability to work at those locations. You may select up to fifteen (15) locations.
In order to provide the National Park Service with quality candidates, it is important that applicants are willing and able to perform seasonal work at the park locations listed in this announcement. Please ensure the locations you select accurately represent your availability to work at those locations. You may select up to fifteen (15) locations.
1.
Select the locations you want to be considered for. You must choose at least one location. You may only select up to 15 location(s).
2.
Select the lowest grade you are willing to accept for this position.
3.
Would you accept a temporary appointment?
Multiple Work Schedule
1.
You may choose multiple options:
What work schedule(s) are you willing to accept?
What work schedule(s) are you willing to accept?
Assessment 1
BASIC EXPERIENCE AND EDUCATION SECTION: THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT ALL RESPONSES. IF NOT, YOUR SCORE WILL BE LOWERED AND/OR YOU WILL NOT BE CONSIDERED.
Minimum Qualification Requirements for Visitor Services Assistant, GS-0303-03
1.
From the descriptions below, select one response that best describes how your background meets the basic experience and/or education requirements for a Visitor Services Assistant, GS-0303-03 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position. Your application materials must support the answers you claim in this assessment. If not, you will be found not qualified or your score will be lowered.
Minimum Qualification Requirements for Visitor Services Assistant, GS-0303-04
2.
From the descriptions below, select one response that best describes how your background meets the experience and/or education requirements for a Visitor Services Assistant, GS-0303-04 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position. Your application materials must support the answers you claim in this assessment. If not, you will be found not qualified or your score will be lowered.
Minimum Qualification Requirements for Visitor Services Assistant, GS-0303-05
3.
From the descriptions below, select one response that best describes how your background meets the basic experience and/or education requirements for a Visitor Services Assistant, GS-0303-05 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position. Your application materials must support the answers you claim in this assessment. If not, you will be found not qualified or your score will be lowered.
COMPETENCY ASSESSMENT QUESTIONNAIRE SECTION: THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT ALL RESPONSES. IF NOT, YOUR SCORE WILL BE LOWERED AND/OR YOU WILL NOT BE CONSIDERED.
Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
4.
Initiate resource-related conversations with park or recreation area visitors to encourage compliance with resource regulations.
5.
Deal with a high volume of diverse individuals or groups while maintaining a professional demeanor.
6.
Answer recurring visitor questions while maintaining a professional demeanor.
7.
Patrol area routes and trails to check for visitor compliance with rules and monitor the condition of area resources.
8.
Resolve customer or visitor complaints by taking corrective action or referring the issue to a supervisor when appropriate.
9.
Select and adapt the appropriate guideline from several alternatives when resolving a specific issue or situation, relaying park regulations designed to ensure protection of the resource and safety of the visitor.
Speaking - Uses correct English grammar to organize and communicate ideas in words that are appropriate to listeners and situations; uses body language appropriately.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
10.
Provide information to the public using information or materials on management policies, and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area.
11.
Explain the significance and encourage stewardship of the area's natural, cultural, and/or historical resources for public awareness.
12.
Provide procedure or technique training to the public to preserve the area's natural, historical and cultural resources (e.g., Leave No Trace).
13.
Share new and important information with other co-workers.
14.
Communicate orally in person, and/or over the phone to provide information to the public or others within the organization.
15.
Present informational talks, guided tours, and demonstrations, following a prescribed outline, to various audiences to inform or educate.
Conscientiousness - Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
16.
Notify appropriate staff of visitor and resource needs such as major maintenance issues, safety hazards, wildlife issues and sightings, etc.
17.
Assess a situation to determine the appropriate response in accordance with policy guidelines.
18.
Verify park or recreation area passes (e.g., entrance receipts, permits, etc.) for validity.
19.
Explain the importance of rules or regulations concerning the protection of the area's resources, and/or the safety of visitors.
20.
Assess a situation and exercise good independent judgment in accordance with well-established policies, procedures and techniques.
21.
Provide accurate, detailed information utilizing well-established policies, techniques, and operating procedures to diverse individuals or groups of visitors.
Select “Yes” or “No” to the following question(s).
22.
I certify that the locations I've selected for this job opportunity are the correct locations, and that I am able and willing to perform seasonal work at any of the locations I have selected.