- Position Title
- Medical Support Assistant - Open Continuous Announcement
- Agency
- Veterans Affairs, Veterans Health Administration
- Announcement Number
- CBSR-10937328-21-KDD Opens in new window
- Open Period
- Thursday, October 15, 2020 to Thursday, September 30, 2021
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
2.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
Preferences
1.
Select the locations you want to be considered for. You must choose at least one location.
2.
Select the lowest grade you are willing to accept for this position.
3.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Assessment 1
Thank you for your interest in a position with VA Northern Indiana Health Care System. Your responses to the assessment questionnaire will be reviewed along with the information provided in your resume and supporting documentation to determine if you are qualified for the position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
The assessment part of the questionnaire includes questions about your eligibility and minimum qualifications related to this position. Select the appropriate answer to each of the following questions based on your current level of education and/or experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and/or education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Select “Yes” or “No” to the following question(s).
1.
Applicants must undergo a pre-employment medical examination and be medically suitable to perform the essential duties of the position efficiently and without hazard to themselves and others.
Are you willing to undergo a pre-employment medical examination?
Are you willing to undergo a pre-employment medical examination?
2.
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005.
Are you able to proficiently speak, read, write and understand the English Language?
Are you able to proficiently speak, read, write and understand the English Language?
3.
Select the one statement that best describes the education and/or experience that you possess that demonstrates your ability to perform the work of Medical Support Assistant at the GS-679 in the Federal Service.
Your resume/application package must support the response you select. If you are basing some or all of your qualifications on education, you must submit a transcript with your application.
Your resume/application package must support the response you select. If you are basing some or all of your qualifications on education, you must submit a transcript with your application.
GS- 3 Grade Determination - This section will be used to determine if you possess the knowledge, skills, and abilities to needed to qualify for a Medical Support Assistant, GS-0679-3 position.
Select the appropriate answer to each of the following questions based on your background and experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
4.
Do you have the ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments?
5.
Do you have the ability to utilize computer systems to enter administrative data in patient systems?
6.
Do you have the ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care?
GS- 4 Grade Determination - This section will be used to determine if you possess the specialized experience and the knowledge, skills, and abilities to needed to qualify for a Medical Support Assistant, GS-0679-4 position.
Select the appropriate answer to each of the following questions based on your background and experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
7.
Select the one statement that best describes the education and/or experience that you possess that demonstrates your ability to perform the work of Medical Support Assistant at the GS-679-04 grade level or equivalent pay band in the Federal Service.
Your resume/application package must support the response you select. If you are basing some or all of your qualifications on education, you must provide a transcript with your application.
Your resume/application package must support the response you select. If you are basing some or all of your qualifications on education, you must provide a transcript with your application.
Select the appropriate answer to each of the following questions based on your background and experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
8.
Do you have skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics?
9.
Do you have the ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients?
10.
Do you have the ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web-based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care?
11.
Do you have knowledge of basic medical terminology to assist in the provision of care to patients?
GS- 5 Grade Determination - This section will be used to determine if you possess the specialized experience and the knowledge, skills, and abilities to needed to qualify for a Medical Support Assistant, GS-0679-5 position. Failure to respond to all question in this section will result in an ineligible rating.
Select the appropriate answer to each of the following questions based on your background and experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. YOUR RESUME MUST SUPPORT THE RESPONSES YOU SELECT.
12.
Select the one statement that best describes the education and/or experience that you possess that demonstrates your ability to perform the work of Medical Support Assistant at the GS-679-05 grade level or equivalent pay band in the Federal Service.
Your resume/application package must support the response you select. If you are basing some of all of your qualifications on education, you must provide your transcripts with your application.
Your resume/application package must support the response you select. If you are basing some of all of your qualifications on education, you must provide your transcripts with your application.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
13.
Do you have the ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports?
14.
Do you have the ability to schedule medical appointments in a clinical setting?
15.
Do you have the ability to work independently in the accomplishment of a wide variety of duties performing patient support work?
16.
Do you have ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers?
17.
Do you have skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution?
18.
Do you have advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients?
RESUME REMINDER
Your resume must include the following information for each job listed:
Job title
Duties (be as detailed as possible)
Month & year start/end dates (e.g. June 2007 to April 2008)
Full-time or part-time status (include hours worked per week)
If your resume does not include ALL of the above items, you will not be considered for this position.
Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
CERTIFICATION OF INFORMATION ACCURACY
As previously explained, your responses in this Assessment Questionnaire are subject to evaluation and verification. There are specific steps in the selection process designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please take this opportunity to review your responses to ensure their accuracy.
19.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.