- Position Title
- Medical Support Assistant
- Agency
- Veterans Affairs, Veterans Health Administration
- Announcement Number
- CBSU-10940600-21-HDM Opens in new window
- Open Period
- Monday, October 19, 2020 to Thursday, December 31, 2020
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current permanent Federal employee from an agency other than Department of Veterans Affairs?
To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form.
To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs? If yes, confirm:
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Would you accept a temporary appointment?
3.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Assessment 1
Please ensure the Resume, SF-50 and other submitted documents that are with application contains the required information as requested in the required documents section of this announcement. Thank you for your application!
RESUME REMINDER: We highly encourage you to use the USA Jobs Resume Builder!!!
Your resume (and/or curriculum vitae) must include the following information for each job listed:
* Job title
* Pay Plan and Grades Held (for Federal positions)
* Duties (Please be as detailed as possible.
We recommend that you include information directly related to the position you are applying to. Good examples of pertinent information can be found in the Duties and Qualifications sections of the announcement. If you have performed any of those duties or have any of that experience, we are looking for that on your resume. We make no assumptions in regard to experience.
It must be on the resume under the position it was performed in at the proper grade level to count towards qualifications.
* Month & year start/end dates (e.g. June 2007 to April 2008)
* Full-time or part-time status (include hours worked per week)
For example:
* Administrative Officer (Employee/Labor Relations)
* Any VA Healthcare System, Address City, State ZIP
* Full-Time (40 Hours Per Week)
* GS-12 Step 2 4/2019 - Present
* GS-12 Step 1 4/2018 - 4/2019
Duty related to the position you are applying to
Duty related to the position you are applying to
Duty related to the position you are applying to
RESUME REMINDER: We highly encourage you to use the USA Jobs Resume Builder!!!
Your resume (and/or curriculum vitae) must include the following information for each job listed:
* Job title
* Pay Plan and Grades Held (for Federal positions)
* Duties (Please be as detailed as possible.
We recommend that you include information directly related to the position you are applying to. Good examples of pertinent information can be found in the Duties and Qualifications sections of the announcement. If you have performed any of those duties or have any of that experience, we are looking for that on your resume. We make no assumptions in regard to experience.
It must be on the resume under the position it was performed in at the proper grade level to count towards qualifications.
* Month & year start/end dates (e.g. June 2007 to April 2008)
* Full-time or part-time status (include hours worked per week)
For example:
* Administrative Officer (Employee/Labor Relations)
* Any VA Healthcare System, Address City, State ZIP
* Full-Time (40 Hours Per Week)
* GS-12 Step 2 4/2019 - Present
* GS-12 Step 1 4/2018 - 4/2019
Duty related to the position you are applying to
Duty related to the position you are applying to
Duty related to the position you are applying to
Thank you for your interest in the Medical Support Assistant GS-679/3/4/5 position with the Veterans Health Administration. We will evaluate your resume and your responses to this Assessment Questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire. Choose the one answer that best describes how you meet the qualification requirements as described in the Qualifications Section of the Vacancy Announcement.
Select “Yes” or “No” to the following question(s).
1.
Are you a citizen of the United States?
2.
English Language Proficiency: Per VA Handbook 5005, Part II, Chapter 3, Section A, Paragraph 3j: No person will be appointed under authority of 38 U.S.C., chapter 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English.
Are you proficient in spoken and written English?
Are you proficient in spoken and written English?
3.
Experience or Education. Select the appropriate answer based on your level of education and/or experience that demonstrates your ability to perform the duties of this position (A copy of your transcript must be submitted or you will be determined ineligible if using education to apply).
Grade Specific Requirements
Select “Yes” or “No” to the following question(s).
4.
GS-3 Knowledge, Skills, and Abilities. At this level, candidates must also demonstrate the following Knowledge, Skills, and Abilities (KSAs):
* Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.
* Ability to utilize computer systems to enter administrative data in patient systems.
* Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.
Do you meet all the KSAs as described above?
* Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.
* Ability to utilize computer systems to enter administrative data in patient systems.
* Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.
Do you meet all the KSAs as described above?
5.
GS-4 Experience or Education: Candidates at the GS-4 level must have one year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position OR two years of education above high school (transcripts required).
Do you meet the experience or education requirement as described above?
Do you meet the experience or education requirement as described above?
Select “Yes” or “No” to the following question(s).
6.
GS-4 Knowledge, Skills, and Abilities. At this level, candidates must also demonstrate the following Knowledge, Skills, and Abilities (KSAs):
* Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
* Ability to use and navigate between, various types of office automation equipment and software (i.e. computer systems, web-based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
* Knowledge of basic medical terminology to assist in the provision of care to patients.
* Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
Do you meet all the KSAs as described above?
* Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
* Ability to use and navigate between, various types of office automation equipment and software (i.e. computer systems, web-based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
* Knowledge of basic medical terminology to assist in the provision of care to patients.
* Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
Do you meet all the KSAs as described above?
7.
GS-5 Experience or Education: Candidates at the GS-05 full performance level must have one year of experience equivalent to the GS-4 level OR four (4) years of education above high school (transcripts required). The required experience for this position includes: scheduling patients for treatment, interviewing patients for appointments, referring patients to specialty clinics, reviewing and documenting medical electronic health records as well as administrative records, verifying third party insurance, and coordinating information and actions related to patient care services.
Do you meet the experience or education requirements as described above?
Do you meet the experience or education requirements as described above?
Select “Yes” or “No” to the following question(s).
8.
GS-5 Knowledge, Skills, and Abilities. At this level, candidates must also demonstrate the following Knowledge, Skills, and Abilities (KSAs):
* Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
* Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
* Ability to schedule medical appointments in a clinical setting.
* Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
* Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
* Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
Do you meet all the KSAs as described above?
* Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
* Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
* Ability to schedule medical appointments in a clinical setting.
* Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
* Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
* Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
Do you meet all the KSAs as described above?
9.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated and that responding "No" or providing no response to this item will result in my not being considered for this position. A. Yes, I understand the information provided above and certify that the information provided in this questionnaire is true, correct, and provided in good faith. B. No, I do not certify this information and do not wish to be considered for this position.