Veterans Affairs, Veterans Health Administration Logo
Position Title
Medical Support Assistant
Agency
Veterans Affairs, Veterans Health Administration
Announcement Number
CBAU-10949880-21-MAG Opens in new window
Open Period
Monday, December 21, 2020 to Monday, December 28, 2020
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
Preferences
1. Select the lowest grade you are willing to accept for this position. (limit characters)
2. Would you accept part-time employment? (limit characters)
3. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
(limit characters)
Assessment 1
The following section is used to determine your basic qualifications for this vacancy. Please choose A (Yes) or B (No) in response to the following statement. (limit characters)
1. Are you a citizen of the United States?
(limit characters)
To be appointed under authority of 38 U.S.C. 7402(d) and 7407(d), to serve in a direct patient-care capacity in VHA, applicants must be proficient in written and spoken English. (limit characters)
2. Are you proficient in spoken and written English?
(limit characters)
3. Applicants must undergo a pre-employment examination and be medically suitable to perform the essential duties of Medical Records Technician efficiently and without hazard to themselves and others. Are you willing to undergo a pre-employment medical examination? (limit characters)
Minimum requirement for the GS-03 entry level. (limit characters)
4. I have six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. Candidates must demonstrate all of the KSAs below:
1. Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.
2. Ability to utilize computer systems to enter administrative data in patient systems.
3. Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.
OR one year above high school.
(limit characters)
Minimum Requirement for the GS-04 developmental level. (limit characters)
5. I possess 1 year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. Candidates must demonstrate [all of] the KSAs below:
1. Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
2. Ability to use, [and navigate between], various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
3. Knowledge of basic medical terminology to assist in the provision of care to patients.
4. Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
OR, Education. Two years of education above high school.
(limit characters)
Minimum Requirement for the GS-05 level  Full performance level. (limit characters)
6. I possess one year of experience equivalent to the next lower grade level GS-04. In addition to the experience or education you must be able to demonstrate the following KSA's:
1. Ability to operate computerized programs and [systems] in order to enter, modify, and retrieve sensitive [medical and patient identifying] information [(PII)] into or from electronic [health] records, scheduling systems, and/or reports.
2. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
3. Ability to [schedule medical] appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties [performing patient support work.
5. Ability to communicate effectively and professionally [in person, electronically, and/or by telephone, with internal and external customers.
6. Skill in customer service with the ability to identify [customer] concerns, [and refer] to the [appropriate staff], as necessary, to ensure a satisfactory resolution.
OR Four years of education above high school.
(limit characters)
CERTIFICATION OF UNDERSTANDING- Select the appropriate answer to the statement below. Failure to provide an answer will result in your not being considered for this position. (limit characters)
7. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated and that responding "No" or providing no response to this item will result in my not being considered for this position.
(limit characters)
Resume Reminder - Your resume (and 2850c) must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) ALL INFORMATION MUST BE CURRENT AND DOCUMENTS SIGNED WITHIN THE LAST 6 MONTHS. (limit characters)