Defense Commissary Agency Logo
Position Title
Store Associate
Agency
Defense Commissary Agency
Announcement Number
FEFK208261089483 Opens in new window
Open Period
Monday, December 7, 2020 to Monday, December 6, 2021
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans' Preference? (limit characters)
2. Current Civilian Employees of the Organization

IF YOU ARE A CURRENT CIVILIAN EMPLOYEE WITHIN THE ORGANIZATION: Do you meet one of the categories below?

• CIVILIAN EMPLOYEES SERVING ON A PERMANENT APPOINTMENT WITHIN THE ORGANIZATION. You must submit a copy of your most recent SF-50, Notification of Personnel Action. Block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1." Army employees can access their SF-50 at: My Biz.

• CIVILIAN EMPLOYEES SERVING ON AN EXCEPTED SERVICE APPOINTMENT WITH THE DEFENSE CIVILIAN INTELLIGENCE PERSONNEL SYSTEM (DCIPS) WITHIN THE ORGANIZATION. This category includes those who have personal career or career-conditional status earned with prior employment in the Competitive Service.  If you are eligible in this category, you may be required to submit two SF-50s: (1) an SF-50 showing current Army DCIPS employment within the organization, and, if applicable, (2) an SF-50 showing career/ career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").

• CIVILIAN EMPLOYEES SERVING ON AN EXCEPTED SERVICE VETERANS RECRUITMENT APPOINTMENT (VRA) WITHIN THE ORGANIZATION. If you are eligible in this category, you may be required to submit two SF-50s: (1) an SF-50 showing current Army Excepted Service VRA appointment (block 5-C must be "J8M" AND block 24 must be a "1" or "2" AND block 34 must be a"2."), and, if applicable, (2) a copy of your most recent non-award SF-50.

• CIVILIAN EMPLOYEES SERVING ON A TEMPORARY OR TERM APPOINTMENT WITHIN THE ORGANIZATION. This category ONLY includes those who have personal career or career-conditional status, earned with prior employment in the Competitive Service. If you are eligible in this category, you are required to submit two SF-50s: (1) an SF-50 showing current Army employment, and (2) an SF-50 showing career/career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").

Supporting documentation: You are required to submit the documents which prove you are a current Department of the Army employee within the Organization in one of the categories described above. To obtain a copy of SF-50s from employment with the Department of Defense, go to My Biz.

Are you a current Civilian Employee that works for the Organization recruiting for this position? (limit characters)
3. Current Department of Army Civilian Employees

Department of the Army regulations include several employment categories in the definition of "current Army civilian employee".  Do you meet one of the categories below?

• CIVILIAN EMPLOYEES SERVING ON A PERMANENT APPOINTMENT. You must submit a copy of your most recent SF-50, Notification of Personnel Action. Block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1." Army employees can access their SF-50 at: My Biz.

• CIVILIAN EMPLOYEES SERVING ON AN EXCEPTED SERVICE VETERANS RECRUITMENT APPOINTMENT (VRA). If you are eligible in this category, you may be required to submit two SF-50s: (1) an SF-50 showing current Army Excepted Service VRA appointment (block 5-C must be "J8M" AND block 24 must be a "1" or "2" AND block 34 must be a"2."), and, if applicable, (2) a copy of your most recent non-award SF-50.

• CIVILIAN ARMY EMPLOYEES SERVING ON AN EXCEPTED SERVICE APPOINTMENT WITH THE DEFENSE CIVILIAN INTELLIGENCE PERSONNEL SYSTEM (DCIPS). This category includes those who have personal career or career-conditional status earned with prior employment in the Competitive Service.  If you are eligible in this category, you may be required to submit two SF-50s: (1) an SF-50 showing current Army DCIPS employment, and, if applicable, (2) an SF-50 showing career/ career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").

• CIVILIAN EMPLOYEES SERVING ON A TEMPORARY OR TERM APPOINTMENT. This category ONLY includes those who have personal career or career-conditional status, earned with prior employment in the Competitive Service. If you are eligible in this category, you are required to submit two SF-50s: (1) an SF-50 showing current Army employment, and (2) an SF-50 showing career/career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").

Note: The "current Army employee" category does not include permanent Army National Guard employees in the competitive service.

Supporting documentation: You are required to submit the documents which prove you are a current Department of the Army employee in one of the categories described above. To obtain a copy of SF-50s from employment with the Department of Defense, go to My Biz.

Are you a current Army civilian employee? (limit characters)
4. Current Department of Army Civilian Employees for OCONUS Positions

IF YOU ARE A CURRENT CIVILIAN EMPLOYEE WITH THE DEPARTMENT OF THE ARMY: Department of the Army regulations include several employment categories in the definition of "current Army civilian employee".  Do you meet one of the categories below?

• CIVILIAN EMPLOYEES SERVING ON A PERMANENT APPOINTMENT. You must submit a copy of your most recent SF-50, Notification of Personnel Action. Block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1." Army employees can access their SF-50 at: My Biz.

• CIVILIAN EMPLOYEES SERVING ON AN EXCEPTED SERVICE VETERANS RECRUITMENT APPOINTMENT (VRA).  If you are eligible in this category, you may be required to submit two SF-50s: (1) an SF-50 showing current Army Excepted Service VRA appointment (block 5-C must be "J8M" AND block 24 must be a "1" or "2" AND block 34 must be a"2."), and, if applicable, (2) a copy of your most recent non-award SF-50.

• CIVILIAN ARMY EMPLOYEES SERVING ON AN EXCEPTED SERVICE APPOINTMENT WITH THE DEFENSE CIVILIAN INTELLIGENCE PERSONNEL SYSTEM (DCIPS). This category includes those who have personal career or career-conditional status earned with prior employment in the Competitive Service. If you are eligible in this category, you may be required to submit two SF-50s: (1) an SF-50 showing current Army DCIPS employment, and, if applicable, (2) an SF-50 showing career/ career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").

• CIVILIAN EMPLOYEES SERVING ON A TEMPORARY OR TERM APPOINTMENT. This category ONLY includes those who have personal career or career-conditional status, earned with prior employment in the Competitive Service. If you are eligible in this category, you are required to submit two SF-50s: (1) an SF-50 showing current Army employment, and (2) an SF-50 showing career/career-conditional employment in the Competitive Service (block 24 of your SF-50 must be a "1" or "2" AND block 34 must be a"1").

• CIVILIAN EMPLOYEES SERVING ON AN EXCEPTED SERVICE FAMILY MEMBER APPOINTMENT. This category ONLY includes those who are currently assigned to an excepted service Schedule A family member position at an overseas location, and the position applying to is in the same commuting area as sponsor's permanent duty station. If you are eligible in this category, you also need to include a copy of your most recent SF-50 reflecting in block 24 a "3" AND block 34 reflecting a "2."

Note: The "current Army employee" category does not include permanent Army National Guard employees in the competitive service.

Supporting documentation: You are required to submit the documents which prove you are a current Department of the Army employee in one of the categories described above. To obtain a copy of SF-50s from employment with the Department of Defense, go to
My Biz at https://compo.dcpds.cpms.osd.mil/.

Are you a current Army civilian employee?

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5. Current Permanent Department of Defense (DOD) Civilian Employee (non-Army)

Do you meet the following?

Current Permanent Federal Civilian if you currently work on a permanent competitive service civilian appointment in any of the following Department of Defense (DOD) Agencies:

• U.S. Navy

• U.S. Marine Corps

• Department of the Air Force

•Other Department of Defense Agency (e.g., WHS, DLA, DFAS, DISA, DODDS, Defense Commissary, etc.)

Supporting documentation: You are required to submit acceptable documentation of your appointment eligibility, by submitting a copy of your last or most recent SF-50, Notification of Personnel Action, (block 24 must be a "1" or "2" AND block 34 must be a"1").

Notes:
*Current Permanent Federal Civilians: You can check your competitive service status by viewing your latest Notification of Personnel Action, SF-50, Block 34, Position Occupied. If eligible, you will see 1-Competitive Service in this block.

*If you are currently working on a temporary or term appointment, or you are serving on active duty in the U.S. military service in any of the above agencies, you are NOT eligible for this hiring category.

*If you are currently working for a private sector company performing work related to a contract with a federal agency, you are NOT eligible for this hiring category

*DOD employees can access their SF-50 at: My Biz (limit characters)
6. Excepted Service Overseas Family Member Appointment

Do you meet the following?  You are eligible for this hiring category if you are a spouse, or unmarried dependent child (including stepchild, adopted child, and foster child) not more than 23 years of age who:  Resides with a member of the U.S. Armed Forces or a U.S. citizen employee of a U.S. Government Agency (including non-appropriated fund activities) whose duty station is in the foreign area: AND, is in one of the following categories:

• Have lost your eligibility for MSP or FMP due to declination or acceptance of a continuing position in the local commuting area; or

• Are not eligible under FMP as the family member of a locally hired civilian or NAF employee whose duty station is in a foreign location; or

• Are currently occupying an excepted service Sch A family member appointment with a DOD agency other than Army; AND,

• Position you are applying to, is within the same commuting area as sponsor's permanent duty station

NOTE: Family members of contractor employees are NOT eligible for an overseas family member appointment.

Supporting documentation: You are required to submit acceptable documentation of your appointment eligibility, by submitting:

• a copy of your sponsor's permanent change of station orders, including:

   - a statement authorizing you (the spouse/family member) to accompany your sponsor to the permanent duty station,
   - the specific location to which the sponsor is assigned, reassigned, or transferred to permanent change of station orders, and
   - the effective date of the permanent change of station

• verification of the relationship (i.e., marriage certificate, certificate of live birth, etc.)

• If your sponsor was locally hired in the overseas area, a statement from the local Human Resources office verifying you are the authorized dependent.

• If you are currently employed by the federal government in an excepted service Schedule A family member position in an overseas location, you also need to include a copy of your most recent SF-50 reflecting in block 24 either a "0" or "3" AND block 34 should reflect a "2."

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7. Family Member Preference (FMP) for Overseas Employment

You are eligible for this hiring category if you are a spouse, or unmarried dependent child (including stepchild, adopted child, and foster child) not more than 23 years of age who:
  • Resides with a member of the U.S. Armed Forces or a U.S. citizen employee of a U.S. Government Agency (including non-appropriated fund activities) whose duty station is in the foreign area: AND,
  • Have not accepted or declined a permanent position or a temporary position of one year or longer at the new duty station of the sponsor; AND,
  • Position you are applying to, is within the same commuting area as sponsor's permanent duty station
**NOTE: This preference does not apply to family members of locally hired civilian employees.

Supporting documentation: You are required to submit acceptable documentation of your appointment eligibility, by submitting:
  • a copy of the sponsor's permanent change of station orders, including a statement authorizing the spouse/family member to accompany the sponsor to the permanent duty station, the specific location to which the sponsor is assigned, reassigned, or transferred to permanent change of station orders, and the effective date of the permanent change of station, and
  • verification of the relationship (i.e., marriage certificate, certificate of live birth, etc.).

Are you eligible for Family Member Preference for Overseas Employment? (limit characters)
8. Interagency Career Transition Assistance Plan

Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?  If yes, confirm:

• you are located in the same local commuting area of the vacancy

• your grade is equivalent to or below the grade level of the vacancy and

• your last performance rating of record is at least fully successful or the equivalent.

ICTAP applicants must be well qualified for the position to receive consideration for special priority selection. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position.

*Note: Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference.

Supporting documentation: Federal employees seeking ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.704, by submitting a copy of the following documents with your completed application: A copy of your agency notice; AND,

A copy of your most recent annual performance appraisal; AND,

A copy of your most recent SF-50 noting current position, grade level, and duty location.  Additional information regarding ICTAP eligibility can be found in the OPM Employee's Guide to Career Transition.  For more information, review the USAJOBS Resource Center. (limit characters)
9. Land Management Workforce Flexibility Act

Are you eligible under this authority for appointment?
• Current or former Land Management Agency employee (i.e. the Forest Service of the Department of Agriculture; the Bureau of Land Management of the Department of the Interior; the National Park Service of the Department of the Interior; the Fish and Wildlife Service of the Department of the Interior; the Bureau of Indian Affairs of the Department of the Interior; or the Bureau of Reclamation of the Department of the Interior); and
• Who currently are or formerly were under time-limited competitive appointments at certain land management agencies.

Current land management agency appointees:
must have initially been hired under competitive examining procedures to the time-limited appointment,
must have served under 1 or more time-limited appointments by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years, and
must have performed at an acceptable level during each period of service.

Former land management agency employees:
must have initially been hired under competitive examining procedures to the time-limited appointment,
must have served under 1 or more time-limited appointments by a land management agency for a total period of more than 24 months without a break in service of 2 or more years,
must have performed at an acceptable level throughout the service period(s),
must apply for a position covered by these provisions within 2 years after their most recent date of separation, and
must have been separated, with respect to their most recent separation, for reasons other than misconduct or performance.

Supporting documentation: You are required to submit acceptable proof of your appointment eligibility by submitting a copy of your most recent SF-50 (block 24 must be a "0" or "3" AND block 34 must be a"1"), Notification of Personnel Action, documenting your Land Management eligibility for a competitive service appointment AND performance rating showing you have performed at an acceptable level. (limit characters)
10. Military Spouse Preference (MSP) for Overseas Employment

You are eligible for this hiring category if you are the spouse of an active duty U.S. Armed Forces service member and you meet the following conditions:
  • You and the sponsor were married prior to the relocation (before the Permanent Change of Station (PCS)); AND,
  • You have arrived at the overseas duty station identified on the PCS orders; AND,
  • Since the relocation, you have not accepted or declined a permanent position at the new duty station of the sponsor; AND,
  • You are among the best qualified; AND,
  • Position you are applying to, is within the same commuting area as sponsor's permanent duty station
**NOTE: Preference can be granted only once per PCS relocation. Once you accept or decline a position, either appropriated fund (AF) or non-appropriated fund (NAF) at the new duty station, your eligibility for preference terminates whether or not preference was applied.

Supporting documentation: You are required to submit acceptable documentation of your appointment eligibility, by submitting a copy of the service member's permanent change of station orders, including a statement authorizing the spouse to accompany the member to the permanent duty station (if the spouse is not listed on the orders, then a command sponsorship letter must be submitted), the specific location to which the member is assigned, reassigned, or transferred to permanent change of station orders, and the effective date of the permanent change of station; AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage).

Are you eligible for Military Spouse Preference for Overseas Employment? (limit characters)
11. Non-Appropriated Fund Instrumentality (NAFI)

This category includes individuals:

• who have been continuously serving in a NAF or Army Air Force Exchange Services (AAFES) position without time limitation for at least one year OR
• who have been involuntarily separated from such an appointment without personal cause within the preceding year.

Supporting documentation: You must provide acceptable documentation of your appointment eligibility by submitting copy(ies) of applicable personnel actions verifying the above criteria with your application.  Additional information about the NAFI Interchange Agreement may be found here.

Are you eligible under a NAFI Interchange Agreement? (limit characters)
12. Non-Department of Defense (DoD) Transfer

This category includes competitive service, career or career-conditional employees of federal agencies other than the Department of Defense (e.g., Dept of Labor, VA). 

Supporting documentation: You are required to submit acceptable documentation of your appointment eligibility, by submitting a copy of your last or most recent SF-50, Notification of Personnel Action, (block 24 must be a "1" or "2" AND block 34 must be a"1").

*If you are currently working on a temporary or term appointment, or are serving on active duty in the U.S. military service, you are NOT eligible for this hiring category.
*If you are currently working for a private sector company performing work related to a contract with a federal agency, you are NOT eligible for this hiring category.

Are you applying to transfer from a federal agency other than the DoD? (limit characters)
13. Reinstatement

You are eligible for this hiring category if you:
  • Are a former Federal employee who previously attained career status (identified as Tenure I (block 24) and Competitive Service (block 34) of your last SF-50, Notification of Personnel Action); OR
  • Are a former Federal employee with veterans' preference who previously attained career-conditional status (identified as Tenure II (block 24) and Competitive Service (block 34) of your last SF-50, Notification of Personnel Action); OR
  • Are a former Federal career-conditional employee (identified as Tenure II (block 24) and Competitive Service (block 34) of your last SF-50, Notification of Personnel Action) without veterans' preference who separated from Government service within the past three years.
Supporting documentation: You are required to submit a copy of your separation Notification of Personnel Action, SF-50 with your completed application.

Are you eligible for Reinstatement? (limit characters)
14. Veterans Employment Opportunity Act (VEOA) of 1998

This category includes veterans whose discharge was under honorable conditions AND:

• who served 3 or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet this eligibility); or

• who have preference eligibility; or

• who have derived preference

Veterans Employment Opportunity Act of 1998, as amended (VEOA) is a competitive service appointing authority that can only be used when filling permanent, competitive service positions. It cannot be used to fill excepted service positions.
 
"Preference eligible" under VEOA includes those family members entitled to derived preference. For eligibility information and supporting documentation requirements, go to VEOA Derived Preference.
Supporting documentation:
 You are required to submit acceptable documentation of your preference or appointment eligibility. Acceptable documentation is:
• DD Form 214, "Certificate of Release or Discharge from Active Duty," showing dates of service, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD Form 214 is preferable (Note: If you have more than one DD Form 214 for multiple periods of active duty service, you should submit a copy for each period of service.); OR
• Future Military Retirees*: You are required to submit a copy of your retirement DD Form 214 OR a copy of your approved retirement letter AND a copy of your terminal leave letter OR certification document**. You will be required to provide your DD Form 214 prior to appointment; OR
• Future Military Separatees*: You are required to submit a copy of your most recent DD Form 214 OR certification document** OR a copy of your most recent active duty orders AND a copy of your terminal leave request (if applicable). You will be required to provide your DD Form 214 prior to appointment.
• Disabled Veterans: You are required to submit a copy of one of the separation documents identified above AND documentation of your overall service connected disability identified on the SF-15, page 2, section B or Section C.
*Active duty military members who are selected may not be appointed unless on terminal leave before the effective date of employment.
 
 ** The "certification" letter is a written document on an official letterhead of the appropriate military branch in which the veteran served, and contains at a minimum, the service member's: (1) military service dates including the expected discharge or release date; (2) expected character of service (i.e. honorable); (3) rank; and (4) type of discharge. The "certification" must be signed by, or by direction of, the adjutant, military personnel officer, or commander of the service member's unit or higher headquarters. The service member's military service dates are necessary in order to determine whether he or she meets the definition of ''veteran'' under 5 U.S.C. 2108(1) (Federal Register, 2016).

The SF-15 is available on the U.S. Office of Personnel Management forms webpage.

You may request copies of your military personnel records online.

Additional Veterans' preference information
U.S. Office of Personnel Management's Government-wide Veterans Employment webpage
U.S. Office of Personnel Management Veterans Services webpage (OPM Vet Guide)

Are you applying for consideration under the VEOA? (limit characters)
Preferences
1. Select the locations you want to be considered for. You must choose at least one location. (limit characters)
Conditions of Employment
This position has requirements which must be met prior to employment, and conditions for continued employment. Your answers to the questions in this section will indicate your understanding of, or possession of, these requirements and conditions. (limit characters)
1. NATIONAL AGENCY CHECK WITH WRITTEN INQUIRIES (NACI) 
Appointment to this position is subject to a background investigation to determine your suitability for Federal employment.  Are you willing to submit the proper documentation to have a background investigation completed?

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2. SHIFT WORK 
This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.  Are you willing and able to work an assigned shift to meet work requirements?
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3. MODERATE TO HEAVY LIFTING 
This position has a requirement to lift up to 40 lbs. in the regular performance of duties. Are you willing and able to meet the lifting requirement?
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Assessment 1
Thank you for your interest in a Store Associate position with Department of the Army. Your resume and the responses you provide to this assessment questionnaire will be used to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit your application. (limit characters)
1. Select the one statement that best describes the education and/or experience that you possess that demonstrates your ability to perform the work of Store Associate at the GS-04 grade level or equivalent pay band in the Federal Service.
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For each item, select the one response that most accurately describes your current level of experience and capability using the scale below. (limit characters)
2. Provide information in response to customer questions
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3. Resolve customer complaints to maintain customer satisfaction
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4. Treat customers in a courteous and friendly manner
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5. Provide assistance to customers in handling heavy or bulky items.
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6. Practice safe work methods to avoid injury to self and/or others.
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7. Keep work area clean, neat, and safe, in accordance with provided guidance.
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8. Utilize carts, manual or electric pallet jacks, and other material handling equipment, in accordance to provided safety standards.
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9. Perform general cleaning or maintenance duties in multiple areas including the warehouses, bathrooms, shelves, and grounds maintenance.
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10. Record unit prices accurately for proper departments.
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11. Accept various forms of media (i.e., personal checks, money orders, traveler's checks, credit cards, debit cards, coupons, and other forms or payment) and make correct change.
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12. Check identification and ration cards to ensure authorized entry and purchase.
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13. Perform tall or cash and monetary instruments to achieve accurate total deposits.
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14. Reconcile data such as invoices against reports or statements.
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15. Process accounting documents such as charge account requests or dishonored checks.
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16. Input and/or receive information using an automated computer system.
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17. Maintain the Computer Assisted Ordering (CAO) System, or an equivalent, with accurate data to ensure order quantities are properly calculated.
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18. Respond to a variety of customer inquiries in a courteous and friendly manner.
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19. Report unsafe or unhealthy situations to work leader or supervisor.
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20. Exchange information with co-workers and vendors in order to resolve problems in connection with work assignments.
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21. Provide clear and accurate information to work leader or supervisor of any defects or inadequacies observed of the contracted personnel in performing their duties.
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22. Your responses to the Eligibility Assessment and Occupational Questionnaire, along with your resume and all supporting documentation are subject to evaluation and verification to ensure accuracy. Please take this opportunity to review your responses to ensure their accuracy. Failing to select a response will result in your application packet being removed from consideration.
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