Veterans Affairs, Veterans Health Administration Logo
Position Title
Program Support Asst (OA)
Agency
Veterans Affairs, Veterans Health Administration
Announcement Number
DE-10997279-21-LSW Opens in new window
Open Period
Monday, December 28, 2020 to Friday, January 1, 2021
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
Preferences
1. Select the lowest grade you are willing to accept for this position. (limit characters)
Assessment 1
Thank you for your interest in the Program Support Assistant (AO) position with the U.S. Department of Veterans Affairs in Buffalo, NY. The following assessment will be used to see if you meet the eligibility and qualification requirements for the position you are applying to. For each task in the following groups, select the appropriate answer to each of the following questions based on your current level of experience and/or education that demonstrates your ability to perform the duties of this position. (limit characters)
1. There is a time in grade (TIG) requirement for advancement to this position. Have you completed one year in a position at, above, or equivalent to the GS-05 level? Please indicate the appropriate response below: (limit characters)
2. There is a time in grade (TIG) requirement for advancement to this position. Have you completed one year in a position at, above, or equivalent to the GS-06 level? Please indicate the appropriate response below: (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
3. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade level GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to performing administrative duties in support of a medical or business office, must have knowledge and understanding of the principles, concepts, policies, laws, regulations, and objectives applicable to a wide variety of interconnected VA and benefit programs including but not limited to eligibility determination, health benefit counseling, financial assessment processes, co-payment responsibilities (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
4. Maintains knowledge of rules, regulations, and policies determining eligibility of Veterans for VA health care. (limit characters)
5. Initiates administrative processes for establishing care.
(limit characters)
6. Responds to technical questions regarding patients' administrative rights and situational eligibility for healthcare.
(limit characters)
7. Adheres to consistency reviews and national and local policies and procedures governing data integrity.
(limit characters)
8. Processes patient data reviews to update/synchronize patient demographic information.
(limit characters)
9. Advises applicants of the health care benefits they are legally entitled to.
(limit characters)
10. Provides patients with administrative advice and guidance.
(limit characters)
11. Communicates results to patients, families, agency employees, and Veterans' organizations.
(limit characters)
12. Handles questions and/or concerns ensuring that quality service is rendered in a timely, complete, and empathetic manner.
(limit characters)
13. Communicated with Medical Center staff, next of kin, and other related parties via phone, e-mail, in person, and mail.
(limit characters)
14. Provides Veterans both verbal and written information regarding non-medical benefits.
(limit characters)
15. Receives, reviews, and processes new and recurring paper, in-person, and electronic applications.
(limit characters)
16. Verifies eligibility for care utilizing primary sources.
(limit characters)
17. Performs data entry proficiently and accurately.
(limit characters)
18. Protects data from unauthorized release or from loss, alteration, or unauthorized deletion.
(limit characters)
19. Follows applicable regulations and instructions regarding access to computerized files and release of access codes.
(limit characters)
20. Processes clerical and administrative duties.
(limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
21. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand the if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18U.S.C.1001); my eligibilities may be cancelled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated and that responding "No" or providing no response to this item will result in my not being considered for this position.
(limit characters)