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Select the appropriate answer to each of the following questions based on your current level of education and/or experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
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Time-in-Grade Requirement- Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. (If you have not held a GS grade at any time in the past 52 weeks, this question does not apply to you.) For this vacancy, applicants must have held grade GS-14 or higher for at least one year to be eligible for the GS-15 grade level of this position. The grade must have been held in the Federal service but may have been in any occupation.
Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you should provide an additional SF-50 to clearly demonstrate one year time-in-grade.
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Please select the response below that most accurately describes you:
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Selective Placement Factor: This position includes a skill, knowledge, ability or other worker characteristic basic to -and essential for- satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. Evidence of the Selective Placement Factor must be reflected in your resume
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The Selective Placement Factor for this position is: Experience leading teams through large-scale organizational change efforts impacting 10,000+ people across geographically dispersed locations through the creation and implementation of change management strategies and plans that maximize employee adoption and usage and minimize resistance for large scale complex technology projects?
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SPECIALIZED EXPERIENCE: This section includes questions about the specialized experience for this vacancy. Carefully read the following descriptions below, select ONE statement below that best describes how your experience meets the specialized experience for a Program Manager, GS-0340-15. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Read all responses before making your selection.
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For GS-15: Do you possess one year specialized experience to at least the GS-14 level? The Specialized Experience for this position is: Experience leading/planning organization change management strategies to prepare, adopt and/or implement changes in organizational structure, culture and/or business practices including organizational readiness and preparation and/or stakeholder analyses, and/or communications planning, and/or human resources and training; developing governance, acquisition and contract management strategies and solutions for modernization purposes; formulating and developing strategies for the implementation of policies; managing, providing guidance to subordinate project managers and resolving critical issues with projects and programs.
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For each task in the following groups, choose the statement from the list below that best describes your experience and/or training.
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Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
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Plan and lead planning for organization change management strategies to prepare, adopt and implement changes in organizational structure, culture and business practices within the VEO, including organizational readiness and preparation, stakeholder analyses, communications planning, human resources and training.
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Support, develop and operationalize Organizational Change Management initiatives across the enterprise by identifying barriers to business adoption of technology solutions and uncovering ways to improve communication effectiveness.
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Leads the design, development, and implementation of strategic programs, tailored to meet Organizational Change Management needs and program goals and coaching to leaders regarding OCM methods and tools.
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Support the design, development, delivery and management of requisite plans, including communication plans, training plans, and engagement plans.
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Provides strategic analysis, advice, and education to executives and managers on initiatives.
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Prepare/oversee preparation of briefing materials for the Director's use when briefing the Under Secretary, Secretary, and/or Members of Congress and National Service Organizations on VEO issues and concerns related to the delivery of VEO solutions, strategic business process changes, and supportive tools.
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Develop governance, acquisition and contract management strategies and solutions for the Organization Change Management Division and promotes Veterans Affairs transition to a strategic contact center modernization systems vision.
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Establish and execute the strategy for the acquisition of products and services in support of the Organization Change Management efforts, and/ or oversee the design, development and operation of the department's program governance framework and serves as a principle advocate for investment in the department's applications and systems.
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Lead the full spectrum of human resources management and equal opportunity activities that support the recruitment, development and retention of a high-quality workforce of employees who have human centered design, user experience, change management, and project management skills.
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Establish performance standards and objectives and evaluate employee's performance, and/ or initiate actions for bonuses, awards, etc., assuring appropriate recognition, and/ or assign work and exercise overall direction over establishment and management of position structure.
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Establish and maintain strong relationships with internal and external stakeholders, at the executive, management, and ground level; and represent the Department on special boards, panels and committees.
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Demonstrate consistent emphasis on EEO, affirmative action and avoidance of discrimination with regard to race, sex, religion, national origin, color, age and physical or mental handicap in employee selection, promotion, training and other personnel management practices; and assures that equal opportunity underlies all personnel and supervisory actions with attention given to minority and women employees.
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The following is a Certification of Understanding. RESPONSE TO THIS STATEMENT IS MANDATORY. Please note, if you do not answer this question, it will result in not being considered for this position.
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I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated and that responding "No" or providing no response to this item will result in my not being considered for this position.
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Resume Reminder - Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week)
Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
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Transcript Reminder - If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application.
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Merit Promotion Documentation Reminder - If you are a current or former Federal employee, you must provide a copy of your last or most recent SF-50, "Notice of Personnel Action." The SF-50 must identify your position, title, series, grade, step, tenure, and type of service (Competitive or Excepted). If you have previously held a higher grade and are applying based on that grade, you must provide a copy of the SF-50 showing you held the higher grade IN ADDITION to your last or most recent SF-50 indicating proof of status.
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Veteran's Preference Documentation Reminder - In order to receive appropriate preference consideration, you should submit proper documentation if you are claiming eligibility for veteran's preference, which includes a copy of your DD-214 (that shows character of service). Applicant's claiming 10-Point preference should also submit an SF-15, Application for 10-Point Veteran's Preference along with the required documentation listed on the SF-15 form (such as verification of service-connected disability percentage).
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