USA Staffing

Position Title: Advanced Medical Support Assistant External
Agency: Veterans Health Administration
Announcement Number: CBSU-11021426-21-TRC Opens in new window
Open Period: Friday, January 29, 2021 to Thursday, September 30, 2021

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

1. Select the locations you want to be considered for. You must choose at least one location.

A. Lawton, OK

B. Oklahoma County, OK

C. Wichita Falls, TX

2. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.

A. Yes, I am considered a political appointee as described under 5 U.S.C. sections 5312 through 5316.

B. Yes, I am considered a Non-career Senior Executive Service (SES), Limited Term SES, Limited Emergency SES Executive Branch employee.

C. Yes, I am considered a political Schedule A, Schedule C, or appointee who served in a political capacity under agency-specific authority in the Executive Branch.

D. Yes, I am considered a political appointee in the Executive Branch (as described in a., b. or c above) in a covered position in an agency having an interchange agreement with OPM, which allows movement from the agency's system to the competitive civil service.

E. None of the above. I am not considered a current or recent (last 5 years) political appointee as described above in items a, b, c, or d.

Thank you for your interest in the Advanced Medical Support Assistant GS-679-6 position with the Veterans Health Administration. Please select the appropriate answer to each of the following questions based on your current level of education and/or experience that demonstrates your ability to perform the duties of this position.

Select “Yes” or “No” to the following question(s).

1. English Language Proficiency Requirement: Per VA Handbook 5005, Part II, Chapter 3, Section A, Paragraph 3j: No person will be appointed under authority of 38 U.S.C., chapter 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English.

Are you proficient in spoken and written English?

A. Yes

B. No

2. Education or Experience. Select the appropriate answer based on your level of education and/or experience that demonstrates your ability to perform the duties of this position (A copy of your transcript must be submitted or you will be determined ineligible if using education to apply).

A. I have six (6) months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.

B. I have one (1) year of education above high school.

C. I have a combination of experience and education. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

D. My experience or education is not described above.

Grade Specific Requirement

Select “Yes” or “No” to the following question(s).

3. GS-6 Experience: In addition to meeting the basic requirements, you must also have one year of experience equivalent to the GS-5 level. The required specialized experience for this position includes: performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting, advises clinical staff on administrative processes, scheduling appointments, monitoring appointment requests from multiple electronic sources, verifying and updating demographics and insurance information, and coordinating administrative functions.

Do you meet the experience requirements as described above?

A. Yes

B. No

4. Knowledge, Skills, and Abilities. At this level, candidates must also demonstrate the following Knowledge, Skills, and Abilities (KSAs):

Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Do you demonstrate the KSAs as described above?

A. Yes

B. No

RESUME REMINDER- Your resume must include the following information for each job listed:

Job title
Duties (be as detailed as possible)
Month & year start/end dates (e.g. June 2007 to April 2008)
Full-time or part-time status (include hours worked per week)
Series and Grade, if applicable, for all Federal positions you have held.

Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

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