USA Staffing

Specialized Experience for the GS-06 grade level is defined as one year of experience at the GS-05 grade level, or equivalent, that is typically in or related to the position and which equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of this position. Specialized experience for this position is defined as experience:

Responding to customer inquiries, verbally or in writing. AND
Using judgement and analysis to determine the proper course of action and steps needed to accomplish an assignment ; AND
Applying regulations and policies to accomplish work assignments.

1. For the GS-06, select the answer that best describes your experience.

A. I have one full year (52 weeks) or more of specialized experience equivalent in responsibility and scope to the GS-5 level as described above.

B. I do not have one full year of specialized experience equivalent to the definition as described above.

2. Which of the following types of customer inquiries have you performed with a customer as part of your job duties? Please select all that apply.

A. Answered basic customer inquiries.

B. Gathered accurate and complete information from the caller.

C. Provided "how to" instructions.

D. Guided a customer through policies and procedures.

E. Researched issues and provided follow up resolutions.

F. None of the above.

3. Select the choices that describe your experience communicating orally with a variety of customers in order to obtain and provide information. Please select all that apply.

A. I have greeted visitors, relayed messages, and answered and redirected telephone calls.

B. I have questioned, interviewed, or conferred with others to obtain or verify information; and explained non-technical procedures to others.

C. I have given short presentations at briefings or meetings (e.g. staff or small project work group meetings, or meetings with fellow team members).

D. I have assisted disgruntled customers and/or directed them to the appropriate source for information.

E. I have acted as the main liaison with other departments or organizations on office administrative matters.

F. I have served as a point of contact for briefings, meetings and/or conferences disseminating a variety of information.

G. None of the above.

4. Choose the statement that best describes your experience composing written communications, including the responsibility and accountability for accurate content, grammar, spelling, appropriate tone and format in response to incoming inquiries from internal and external customers.

A. I have experience composing a variety of original written correspondence, email, procedures, memoranda or reports. I have independently ensured the accuracy of spelling, punctuation, grammar, and format in the final document.

B. I have experience composing routine correspondence, memoranda, e-mail, procedures or reports. I have independent responsibility for ensuring the correct spelling, punctuation, grammar and format in the document before it is finalized.

C. I have experience typing correspondence written by others, ensuring document has correct spelling, punctuation, grammar, or format before it is finalized.

D. I have experience reviewing documents prepared by others, ensuring correct spelling, punctuation, and grammar before it is finalized.

E. None of the above.

5. Please select all responses that describe your experience.

A. Gathering materials to be routed for information or distributed at recurring meetings.

B. Compiling factual information from multiple sources.

C. Presenting information in a logical format that allows for ease of interpretation by others.

D. None of the above.

6. Choose the statement that best describes your experience responding to customer requests for service/information, resolving customer complaints/problems, explaining procedures, following up on work performed, and ensuring a high level of customer satisfaction.

A. I have experience providing a full range of customer service that includes responding to complaints/problems, diagnosing and fixing problems, resolving customer complaints, providing technical information, and soliciting customer feedback.

B. I have experience communicating effectively with others in a business setting that includes: resolving routine operational or procedural problems, following established procedures, and training and advising others on the application of these procedures.

C. I have experience communicating effectively with others in a business setting that includes: following established procedures and ensuring quality customer service.

D. None of the above.

7. From the list below, select the statement that best describes your responsibility in performing technical work.

A. I have reviewed documents for completeness and to ensure that all signatures, dates, and attachments are present. When documents were not complete I referred the case to another for resolution.

B. I have reviewed documents and records for completeness and accuracy. When documents were not complete or accurate, I followed through to obtain missing or correct information.

C. None of the above.

8. Which of the following best describes your experience organizing work activities in a business or school setting?

A. I have organized my own activities based on broad team and/or organizational objectives and have broad freedom to decide how they get done.

B. I have generally had my work organized and assigned to me, but have freedom on how to do it within certain rules or policies.

C. I have generally been given goals or objectives and some freedom in deciding how to reach them.

D. I have organized both my own activities and the activities of others based on broad team and/or organizational objectives and have broad freedom to decide how they get done.

E. None of the above.

Select “Yes” or “No” to the following question(s).

9. Have you worked in a job where you had to routinely compare data from two or more different sources to ensure that they match or otherwise go together?

A. Yes

B. No

10. Select all of the following items with which you have experience as it refers to protecting Personal Identifiable Information.

A. I have properly handled and secured Personal Identifiable Information.

B. I have been trained on protecting Personal Identifiable Information using office software or standardized rules and procedures.

C. I have reported the erroneous release of Personal Identifiable Information.

D. I have properly released Personal Identifiable Information in accordance with established laws, regulations and instructions.

E. I have experience with addressing Freedom of Information Act requests.

F. None of the above.

11. From the list below, select the one that best describes your experience reviewing reports or documents, recognizing errors, and reconciling problems.

A. I was responsible for reviewing documents that required attention to detail.

B. I was responsible for accomplishing work that required that I review reports or documents and compare that information with another report or document. I was required to recognize errors but not independently resolve problems that arose.

C. I was responsible for accomplishing work that required that I review reports or documents and compare that information with another report or document. I was required to independently recognize errors or problems and know what action to take to resolve the problem.

D. I do not have any experience as described in the choices above.

12. Which of the following best describes your experience in identifying problems and recommending solutions?

A. I have identified potential problems and referred them to an appropriate official for resolution.

B. I have identified potential problems and recommended ways to solve them.

C. I have taken charge of and effectively resolved problems on my own and had the freedom to take steps to prevent problems from recurring.

D. I have had the freedom to take charge of and effectively resolve problems on my own.

E. None of the above.

13. Which of the following best describes your experience using policies and procedures to make decisions?

A. I have used my own judgment to identify and use the correct policy or procedure to apply to a decision or problem.

B. I have made appropriate choices for routine decisions or activities by following appropriate policies and procedures.

C. I have created new, formal policies or procedures to assist others in making decisions about how to do their work.

D. I have identified and used the proper policies and procedures to make decisions that supported the accomplishment of individual or team objectives.

E. None of the above.

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