- Position Title
- Lead IT Specialist (CUSTSUPT)
- Agency
- Deputy Assistant Secretary for Information and Technology
- Announcement Number
- CARX-21-11078444-CMe-OCA Opens in new window
- Open Period
- Friday, April 2, 2021 to Friday, December 31, 2021
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
2.
Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs? If yes, confirm:
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Assessment 1
Select the appropriate answer to each of the following questions based on your current level of education and/or experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
SPECIALIZED EXPERIENCE: This section includes questions about the specialized experience for this vacancy. Carefully read the following descriptions below, select ONE statement below that best describes how your experience meets the specialized experience for an LEAD IT SPECIALIST (CUSTSPT), GS-2210-12. Specialized experience is experience that has equipped the applicant with the particular competencies/ knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.
To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Read all responses before making your selection. Failure to provide the required information will render you not eligible for consideration. From the responses below, select ONE response that best describes how you met the basic requirements for this position. Note: Experience MUST be substantiated in your resume. Failure to provide the required information will render you not eligible for consideration Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.
Read all responses before making your selection.
SPECIALIZED EXPERIENCE: This section includes questions about the specialized experience for this vacancy. Carefully read the following descriptions below, select ONE statement below that best describes how your experience meets the specialized experience for an LEAD IT SPECIALIST (CUSTSPT), GS-2210-12. Specialized experience is experience that has equipped the applicant with the particular competencies/ knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.
To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Read all responses before making your selection. Failure to provide the required information will render you not eligible for consideration. From the responses below, select ONE response that best describes how you met the basic requirements for this position. Note: Experience MUST be substantiated in your resume. Failure to provide the required information will render you not eligible for consideration Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.
Read all responses before making your selection.
1.
For GS-12: Do you possess one year specialized experience to at least the GS-11 level? Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized experience includes: Experience providing technical guidance and resolutions to other technician and customers on complex troubles and projects. Defines strategies, establishes goals and timelines for the completion of projects, tasks, and activities. Provides end user desktop environment and telephone customer support. Uses approved tools and techniques to remotely troubleshoot and resolve end user hardware and software problems. Coaches the team in the selection and application of appropriate problem solving methods and techniques, provides advice on work methods, practice and procedures, and assists the team and/or individual members in identifying the parameters of a viable solution. Provides guidance over information technology security requirements.
AND
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and
convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
AND
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and
convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
The following is a Certification of Understanding. RESPONSE TO THIS STATEMENT IS MANDATORY. Please note, if you do not answer this question, it will result in not being considered for this position.
2.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good
faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in
any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be
cancelled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any
information I give may be investigated and that responding "No" or providing no response to this item will result in my not being considered for
this position.
faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in
any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be
cancelled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any
information I give may be investigated and that responding "No" or providing no response to this item will result in my not being considered for
this position.
Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.