- Position Title
- Visitor Use Assistant (Fee Collection)
- Agency
- National Park Service
- Announcement Number
- IM-1538-BAND-21-11090503-DE Opens in new window
- Open Period
- Monday, April 19, 2021 to Friday, April 23, 2021
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans' Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
3.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
5.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended, and the Americans with Disabilities Act of 1990, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Preferences
1.
Select the locations you want to be considered for. You must choose at least one location.
Assessment 1
Thank you for your interest in the Visitor Use Assistant (Fee Collection), GS-0303-05 positions at Bandelier NM/Petrified Forest NP in the Intermountain Region of the National Park Service.
1.
From the descriptions below, select the one response that best describes how your background meets the specialized experience and/or education requirements for a Visitor Use Assistant (Fees), GS-0303-05 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL FOUND TO BE NOT QUALIFIED.
THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL FOUND TO BE NOT QUALIFIED.
Interpersonal Skills
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Initiate resource-related conversations with park or recreation area visitors to encourage compliance with resource regulations.
3.
Share new and important information with other co-workers.
4.
Deal with a high volume of customer and visitor contacts while maintaining a professional demeanor.
5.
Answer recurring visitor questions while maintaining a professional demeanor.
6.
Resolve customer or visitor complaints by taking corrective action or referring the issue to a supervisor when appropriate.
7.
Demonstrate job tasks to new employees.
8.
Guide activities for a small group of employees or volunteers (5-10 people).
9.
Promote an organization's program and services to encourage public interest.
10.
Provide information to the public using information or materials on management policies, and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area.
Speaking
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
11.
Present informational talks, guided tours, and demonstrations, following a prescribed outline, to various audiences to inform or educate.
12.
Respond verbally to customers' inquiries for information, direction, and/or guidance. (e.g., points of interest, available services, rules and guidelines, maps or directions, etc.).
13.
Initiate verbal communication with customers in a variety of settings to inform, educate, and/or guide.
14.
Explain the significance and encourage stewardship of the area's natural, cultural, and/or historical resources for public awareness.
15.
Provide procedure or technique training to the public to preserve the area's natural, historical and cultural resources (e.g., Leave No Trace).
16.
Communicate orally in person, and/or over the phone to provide information to the public or others within the organization.
17.
Explain the importance of rules or regulations concerning the protection of the area's resources, and/or the safety of visitors.
Technology Application
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
18.
Uses computers and applications to analyze and communicate information in the appropriate format.
19.
Operate audiovisual and electronic equipment (e.g., film projectors, DVD players, computers, etc.) to provide information to others.
20.
Use internet for research and email application.
21.
Operate general computer software programs such as, word processing, spreadsheet, or database (e.g., Excel, Access, Word, or similar programs).
Flexibility
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
22.
Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.
23.
Restrict access to an area during emergency situations (e.g., roping off areas, directing traffic, crowd control, etc).
24.
Conduct patrols and projects in extreme environmental conditions using navigational aides such as, GPS, maps, and a compass.
25.
Perform emergency medical treatment appropriate for current level of training and responsibility.
Conscientiousness
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
26.
Perform opening and closing shift functions to ensure proper operation of duty location according to standard operating procedures.
27.
Perform minor maintenance duties to insure a clean, safe work area (e.g., light dusting, vacuuming, cleaning out fire pits, pick up trash, etc.
28.
Notify appropriate staff of visitor and resource needs such as major maintenance issues, safety hazards, wildlife issues and sightings, etc.
29.
Assess a situation to determine the appropriate response in accordance with policy guidelines.
30.
Verify park or recreation area passes (e.g., entrance receipts, permits, etc.) for validity.
31.
Maintain inventory of stock (e.g., official permits, annual passes, etc.) in accordance with established guidelines.
32.
Patrol area routes and trails to check for visitor compliance with rules and monitor the condition of area resources.