USA Staffing

Position Title: IT Specialist (IT Operations Manager) - DIRECT HIRING AUTHORITY
Agency: Export-Import Bank of the United States
Announcement Number: D21-DP-11136043-IMT Opens in new window
Open Period: Thursday, June 3, 2021 to Thursday, June 17, 2021

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

2. US Citizen - Are you a US citizen (either by birth or naturalization) or national of the United States?

A. Yes

B. No

3. Current or Former Political Appointees - The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently employed, or have been employed within the last 5 years, in any one of the categories below, you must disclose this information. Failure to disclose this information could result in disciplinary action including removal from Federal Service.

Are you a current or former political appointee as described under 5 U.S.C. sections 5312 through 5316?

-OR-

Are you a current or former Schedule A or Schedule C political appointee, or an appointee who serves/served in a political capacity under agency-specific authority in the Executive Branch?

-OR-

Are you a current or former political appointee or non-career SES Executive Branch employee?

A. Yes

B. No

Your resume and supporting documents must support the responses you select (Failure to provide a response below may result in further lack of consideration for this announcement).

1. Do you have an IT experience demonstrating each of the following competencies?

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

A. Yes

B. No

2. Do you have at least one year of specialized experience equivalent to the GS-13 level in the Federal service or other equivalent pay system that has equipped you to perform the major duties of this position? This specialized experience includes:

Experience overseeing Information Technology (IT) projects supporting infrastructure engineering and operations in the areas of systems, network and security operations;
Experience overseeing helpdesk operations and management, customer outreach and training;
Experience evaluating contract performance, budgeting, invoice tracking and timely authorization for payments; and
Experience serving in the capacity of a Contracting Officer Representative (COR) for IT Help Desk, End-User Support, Network Operations and Engineering, and IT Operational Security Services projects.

A. Yes

B. No

3. Please indicate which position(s) on your resume supports this response (include title, agency/organization, dates of experience (month/year to month/year) DO NOT COPY AND PASTE RESUME or state 'REFER TO RESUME'.

4. Do you have experience overseeing the implementation or operations of a multifaceted IT network to include convergent technologies of Data/Voice, Tele-Presence, Video Streaming, and Collaboration solutions?

A. Yes

B. No

5. Have you led IT engineering projects related to routers, switches, LAN/WAN and security devices (e.g., firewalls, IDS/IPS, Web Cache/Proxy)?

A. Yes

B. No

6. Have you led IT infrastructure projects related to servers, storage, virtualization, backup systems, datacenter consolidations & cloud services (IaaS, PaaS, SaaS)?

A. Yes

B. No

7. Have you overseen the operations of an IT Help Desk and End User support for an organization of 600+ people including Help Desk ticketing system, problem resolution, inventory and asset management?

A. Yes

B. No

8. Have you communicated with management or non-technical staff regarding ways to solve critical issues associated with IT infrastructure (e.g., networks, systems, security)?

A. Yes

B. No

9. Have you created Statements of Work (SOWs), acquisition plans, prepared initial cost estimates, and tracked the budget for a multi-year IT on-premises and Cloud projects?

A. Yes

B. No

10. Select the one statement that most accurately reflects your experience with respect to supporting and overseeing the IT infrastructure.

A. I manage and lead IT infrastructure operation for my organization for over 600 end-users that include installation, maintenance, management, troubleshooting of Servers, Microsoft 365, Amazon Web Services (AWS), Routers, Switches, Storage, Backup systems, and security devices (firewalls, IDS/IPS, Web Cache/Proxy).

B. I manage the IT network operation that include converged voice, video, and data network infrastructure for an organization with over 600 users.

C. I work as a team member and perform analysis of system engineering criteria, security, interface requirements for data, unified communication (e.g., voice, video, collaboration), including reviewing hardware and software configurations.

D. I have no experience related to this activity.

11. Select the one statement that most accurately reflects your experience with respect to overseeing IT security operations.

A. I have no experience related to this activity.

B. I provide timely identification, response, and accurate documentation of security incidents, including necessary reporting (e.g., US-CERT) to ensure my organization systems are protected.

C. I utilize IT policies to ensure that security devices (e.g., firewalls, IPS, vulnerability scanners) are fully operational to meet organizational needs and federal requirements or regulations.

D. I oversee responses to threats in IT security operations in my organization by ensuring all security systems, devices, standards, policies and procedures are aligned with organizational as well as user needs.

12. From the following list, select all that apply to your experience with respect to overseeing IT contractor performance (Select all that apply).

A. I have no experience related to this activity.

B. I plan, assign, and direct the work activities of contracting staff, coach them on how to achieve outlined goals, and provide lessons learned to mitigate problems from reoccurring.

C. I determine human capital requirements for IT contractor teams, develop performance standards, and interview potential replacement staff to ensure teams are fully staffed and organizational objectives are reached.

D. I review contractor work qualifications, monitor their performance, and evaluate performance against established guidelines.

13. From the following list, select all that apply to your experience with the projects and activities you performed in past 12 months to support the infrastructure operation of the agency/organization (Select all that apply).

A. I deployed new infrastructure (servers, storage, hardware, virtualization solution).

B. I rolled out major services in the cloud (Microsoft, AWS, IBM, Oracle, Google etc.)

C. I consolidate systems, data and services for my agency/organization to save cost.

D. I introduced new technologies to streamline and enhance the operation which had an agency-wide impact.

E. None of the above

14. From the following list, select all that apply to your experience with technologies like Microsoft 365, Amazon Web Services (AWS), Windows Servers, Active Directory, SCSM, Hyper-V, Red Hat Linux, VMWare vSphere etc. to support the infrastructure operation of the agency/organization (Multiple Choice).

A. Microsoft Windows 10, Microsoft Windows Servers (2016, 2019)

B. Microsoft 365, Microsoft Cloud App Security, Microsoft Intune

C. Microsoft Active Directory, Microsoft LDS, Microsoft SCSM, Hyper-V

D. Microsoft SharePoint Online, Microsoft Exchange Online

E. Microsoft SQL Server

F. Microsoft Power Platform (Power BI, Power Apps, Power Automate, Power Virtual Agents etc.)

G. Building and Managing instances in AWS EC2 (Compute, Application Integration, Databases, Migration & Transfer, Security, Identity & Compliance, Storage etc.)

H. Red Hat Enterprise Linux

I. VMWare vSphere 6 or above, VMWare Horizon 7 or above, vCenter, vSAN, vCloud etc.

J. None of the above

15. *18. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and all supporting materials, including my resume, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that I will not be considered for employment if I do not respond "Yes" to this certification item.

A. Yes

B. No

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