- Position Title
- Intake Technician 12 Month Roster
- Agency
- Internal Revenue Service
- Announcement Number
- 21-11178561C-TAX-0503-05 Opens in new window
- Open Period
- Friday, August 20, 2021 to Friday, August 19, 2022
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
IRS CTAP Candidate - Are you a current displaced or surplus IRS employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located either within or outside the local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
3.
Treasury CTAP Candidate - Are you a current displaced or surplus Department of Treasury (non-IRS) employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located within the same local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
4.
ICTAP Candidate - Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position and:
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located within the same local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
5.
U.S. Citizen Candidate - Are you a U.S. citizen (either by birth or naturalization) or national of the United States?
Preferences
1.
Select the locations you want to be considered for. You must choose at least one location.
Assessment 1
Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume.
1.
To be minimally qualified for this position you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of experience qualifying as specialized include: preparing, receiving, reviewing, and verifying documents; processing transactions; maintaining office records; and locating and compiling data or information from files and other data sources; and contacting customers through correspondence or telephone to obtain information, explain liability, and encourage compliance.
OR
You may substitute education for experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.
An equivalent amount of combined education and experience. Only education in excess of 60 semester hours, 90 quarter hours or 1440 classroom hours is creditable toward meeting the specialized experience requirement for the GS-5 level. For example, one full year of academic study (30 semester hours, 45 quarter hours, or 720 formal classroom hours) beyond the second year is equal to 6 months of specialized experience. To be creditable, education must have been obtained in an accredited business, secretarial or technical school, college or university.
Which of the following is true about your education and/or experience?
OR
You may substitute education for experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.
An equivalent amount of combined education and experience. Only education in excess of 60 semester hours, 90 quarter hours or 1440 classroom hours is creditable toward meeting the specialized experience requirement for the GS-5 level. For example, one full year of academic study (30 semester hours, 45 quarter hours, or 720 formal classroom hours) beyond the second year is equal to 6 months of specialized experience. To be creditable, education must have been obtained in an accredited business, secretarial or technical school, college or university.
Which of the following is true about your education and/or experience?
2.
You are a member of a group of new employees who are beginning their first assignment at the same time. One of the new employees is hearing impaired. You have recognized that there are some difficulties in coordinating with the employee. What would you do?
3.
Choose the statement that best describes your experience working with others as a team:
4.
You are attending a meeting about changes to your team's work assignments due to reorganization. You realize that these changes will result in an increased workload for you and your co-workers. Several of your co-workers have already expressed their anger and dissatisfaction. What would you do?
5.
One of your primary responsibilities as a technician is to provide records and reports in a timely fashion. If you fail to complete this task accurately and on time, your section will not meet their weekly deadline. One of your co-workers in your group never completes his assignments, and another co-worker is constantly completing them for him. How would you deal with this situation?
6.
You are recognized by your supervisor as a reliable employee because you complete tasks quickly and accurately. You have completed all of the work assigned to you for that day. There is over an hour until your shift is over and your supervisor is unavailable. What would you do?
7.
Which of the following best describes your ability to make decisions at work?
8.
Your supervisor asks you to complete an assignment for a co-worker while he is on vacation. While reviewing his work, you discover several errors. What would you be most likely to do in this situation?
9.
Your work unit often coordinates with another work unit to complete its assignments. Your co-worker, who served as the primary contact to this work unit, has recently resigned. You have assumed her responsibilities. As a first step, what would you be most likely to do in this situation?
10.
An employee suddenly has to leave the office. There is an end-of-day deadline to meet, and she is the primary person responsible. She comes to you for help in completing this task, but you have your own deadline to meet. What would you be most likely to do in this situation?
11.
You have been reassigned to work as a technician in a unit where all transactions must be completed by the close of business each day. You realize that you have a lot of information to learn in a short amount of time. Your manager and co-workers have been very helpful and have provided the necessary tools needed to perform the work but you are still concerned about all that you have to learn. What would you do?
12.
As a technician you are required to file a certain number of invoices per hour. You notice that a small group of newly hired technicians on your team are hiding their invoices rather than filing them. What would you do?
13.
It is the end of the day and you receive a phone call from a taxpayer. The taxpayer asks to speak to someone who is not at the audit site. What would you do?
14.
You are responsible for writing correspondence in response to a customer's inquiry. You notice an error in your completed product that is ready to be sent out to the customer. What would you do?
15.
Which of the following tasks have you worked in which you supervised and/or were consulted by others to assist in performing because of your expertise.
16.
Which of the following tasks have you worked in which you supervised and/or were consulted by others to assist in performing because of your expertise.
17.
Which software applications do you have experience with?
18.
Select the description below that best describes your experience.
19.
Select the description below that best describes your experience.
20.
Select the description below that best describes your experience.
21.
To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified" determination?
22.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.