- Position Title
- Program Support Assistant
- Agency
- Veterans Health Administration
- Announcement Number
- CBTE-11265706-22-CJC Opens in new window
- Open Period
- Thursday, October 14, 2021 to Wednesday, November 3, 2021
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
2.
Are you a Veterans Health Administration employee?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
3.
Are you currently employed by the Department of Veterans Affairs within the VISN the position is located?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Resume Reminder- Your resume must include the following information for each job listed:
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
Assessment 1
Thank you for your interest in the Program Support Assistant position located in the Clinical Support ICC Subdivision of the Syracuse VA Medical Center, Syracuse, NY. The following assessment will be used to see if you meet the eligibility and qualification requirements for the position you are applying to. For each task in the following groups, select the appropriate answer to each of the following questions based on your current level of experience and/or education that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. Note: If you are a current or a former Federal employee, you must provide a copy of your last or most recent SF-50.
Select “Yes” or “No” to the following question(s).
1.
Time in Grade Requirement (GS-06): To be eligible for the GS-06 level, applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
For this vacancy, applicants must have held grade GS-05 or higher for at least one year to be eligible for the GS-06. The grade must have been held in the Federal service but may have been in any occupation. (You must provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status.
You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you should provide an additional SF-50 to clearly demonstrate one year time-in-grade.)
Do you meet this time in grade requirement?
For this vacancy, applicants must have held grade GS-05 or higher for at least one year to be eligible for the GS-06. The grade must have been held in the Federal service but may have been in any occupation. (You must provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status.
You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you should provide an additional SF-50 to clearly demonstrate one year time-in-grade.)
Do you meet this time in grade requirement?
2.
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade level GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Do you meet the specialized experience for the GS-06 level?
- Knowledge of the capabilities, operating characteristics, and advanced functions of a variety of types of software, e.g. Share point, database, excel, word processing, Outlook, CPRS, IFCAP, TMS, VATAS, VISTA as well as any additional required systems.
- Knowledge of a body of standardized rules, procedures, and operations of the Clinical Support ICC to perform the full range of standard clerical assignments and resolve recurring problems by recognizing the dimensions of the problem involved, collect the necessary information, establish facts, and take or recommend actions based upon application or interpretation of established guidelines.
- Knowledge of medical terminology in general and in order to transcribe technical material.
- Knowledge of pay setting, human resources operations, MSS requests, LEAF requests and all other operational aspects needed to oversee the operations of the clinical services' MSAs in providing clinical support to the ICC's departments.
- Knowledge of secretarial/clerical and administrative/program concepts and practices to complete assignments and recommend changes to existing procedures or to develop new ideas to enhance or streamline procedures.
- Must have telephone skills to deal effectively with facility staff, representatives from service organizations and a variety of professional, civic, and government bodies, as well as with University contacts.
Do you meet the specialized experience for the GS-06 level?
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Serves as primary ADPAC assisting staff, contractors, residents, students, and fee basis employees in obtaining computer access and necessary menu/security keys utilizing the EPAS system.
4.
Assists the business manager and administrative officer with education requests, information technology requests, running a myriad of reports including, but not limited to, action required items, unsigned notes, productivity measures, workload capture, turn-around times, clinic wait times, and no shows.
5.
Identifies, restructures, and recommends ways of eliminating, combining, simplifying, or improving administrative and clerical office procedures and processes with attention to solutions that reduce waste and enable real-time support using various technology and software applications.
6.
Performs quarterly menu reviews ensuring proper menu management is consistent with functional categories.
7.
Instructs and assists staff in the clerical and administrative procedures to assure that consistency and accuracy is maintained with reporting
8.
Acts as TMS coordinator; assists with ensuring that educational needs and mandates are completed for all Clinical Support ICC staff with variable training requirements based on discipline.
9.
Responsible for scheduling meetings including logistics, preparing agendas, setting up video teleconferencing, notifying participants, and taking minutes; gathering information, coordinating and drafting responses to delegated tasks including action items, environment of care (EOC) surveys, suspense's, and secure message escalation; drafting and processing written, electronic, and verbal official communications in a timely and accurate fashion; and preparing and reviewing documents, reports, and all other correspondence for completeness and consistency.
10.
Utilizes familiarity with scientific and medical terminology in preparation of correspondence using personal computer (PC) word-processing software whilst ensuring correct punctuation, capitalization, spelling, grammar, and conformance to style.
11.
Establishes, maintains, and revises office and electronic filing systems with the appropriate level of security.
12.
Organizes, maintains, processes, and disposes of routine and confidential paper and electronic files accordingly, MSDS sheets, contingency plans, policies and standard operating procedures, personnel actions, faxes, webpages, and SharePoint content; coordinates correspondence and communication flow including that of a sensitive nature and informs the program leaders of customer service trends and related items.
13.
Applies advanced word processing software using the Microsoft product suite and custom databases used by the Clinical Support ICC.
14.
Gathers information and data from multiple sources (DSS, VISTA,VSSC, CPRS, PATS-R etc.) to prepare documents and graphs, determine trends, and manage information.
Select “Yes” or “No” to the following question(s).
15.
I certify that, to the best of my knowledge and belief, all the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731).I understand that any information I give may be investigated.
I understand that responding "No" to this item will result in my not being considered for this position.
I understand that responding "No" to this item will result in my not being considered for this position.