USA Staffing

To be qualified for this position at the GS-14 level, you must have at least one year of specialized experience equivalent to the GS-13 level. Specialized experience is defined as performing duties in a mortgage bank, underwriter or other related FHA single-family program:

Examples of this specialized experience can be:
- Representing and explaining program or project goals to other Federal organizational units, or state, local, or private entities;
- Analyzing organizational and operational problems and developing timely and economical solutions;
- Planning and adjusting work operations in order to coordinate and integrate the work activities and resources of several organizational segments or several different projects;
- Dealing effectively with individuals or groups representing widely diverse backgrounds, interests, and points of view.

1. Select the answer that best describes your experience as it directly relates to the specialized experience statement. Carefully review your application and ensure that your response is supported by your resume.

A. I have at least one year of specialized experience equivalent to the definition as described above.

B. I do not have one year of specialized experience equivalent to the definition as described above.

2. This experience must be clearly documented in your resume. Please specify where the above experience is documented in your resume. (Indicate place of employment, job title, and length of time performing the duties.) (limit 250 characters)

3. Choose the response(s) that best describe your experiences directing and managing a staff. Select all that apply.

A. I have experience setting goals, administering and technically directing the work of a staff through subordinate supervisors.

B. I have experience evaluating, approving or rejecting works products and performance of subordinates.

C. Resolving employee complaints and grievances.

D. Initiating performance based corrective or disciplinary action on employees.

E. Developing and nurturing inter-office and intra-office relationships to gain cooperation for the purpose of successfully managing a project or program.

F. None of the above.

4. Choose the response that best describes your experience creating a high performance culture.

A. I have experience initiating collaborative efforts with staff and other stakeholders to survey performance and policy barriers, identified skill and competency gaps and discerned business re-engineering opportunities and then led innovative endeavors to address these issues that resulted in the implementation of wide-ranging substantive solutions.

B. I have worked in a supervisory capacity with responsibility for working with stakeholders to resolve barriers to performance and deliver outstanding customer service, ensuring the implementation of training opportunities for staff and for taking the initiative to work with others to revise processes and procedures to yield better results for all stakeholders.

C. I have served as an acting supervisor or team leader with responsibility for ensuring quality customer service, a high-performing staff and the resolution of performance barriers, including performance monitoring.

D. None of the above.

5. Please select the response that best describes your experience establishing objectives and performance goals, based on changing requirements.

A. I have experience developing and monitoring programmatic and performance goals and objectives for a multi-tiered organization with diverse program objectives. Experience included independently establishing target dates, planning work to be accomplished and achieving goals for varied programs, which are subject to outside influence and interest.

B. I have experience formulating programmatic and performance goals and objectives within a single-tiered organization or program. Experience includes coordinating changes to establish target dates with higher level management, and ensuring that the implementations of assigned program objectives are achieved.

C. I have experience assuring that programs are operating in accordance with set policies, standards, and procedures and those operating goals, deadlines, and service requirements are achieved.

D. None of the above.

6. Select all responses that best describe your experience.

A. I have developed and implemented objectives, goals, and priorities for an organization based on the agency's (or equivalent organization) overall goals and mission.

B. I have monitored housing programs, projects, and activities to ensure short and long-term goals are met, taking corrective action as necessary.

C. I have allocated and made adjustments to resources and work assignments to meet challenging demands.

D. I have motivated and led others toward achieving program related missions and goals.

E. None of the above.

7. Do you have experience overseeing the administration of contracting functions related to the Single Family Insurance programs?

A. Yes

B. No

8. This experience must be clearly documented in your resume. Please specify where the above experience is documented in your resume. (Indicate place of employment, job title, and length of time performing the duties.) (limit 250 characters)

9. Choose the response that best describes your experience communicating with others on programmatic and technical matters.

A. I have experience explaining the goals, programs, technical requirements, state or local housing program requirements to top level executives and management staff, employees and clients, Federal/State/ and local government officials, citizen groups, and the general public to address and resolve controversial issues. This experience included speaking to audiences in a public forum, routinely dealing with high tension situations.

B. I have experience explaining technical requirements of a program to employees and clients, local government officials, internal staff, citizen groups, and the general public to address and resolve technical/programmatic issues that required tact and diplomacy. This experience included speaking to audiences in a public forum and addressing noncontroversial matters.

C. I have experience serving as an agency representative in dealing with employees and clients, local government officials, citizen groups, and the general public on non-controversial issues.

D. None of the above

10. Please select the response that best describes your experience establishing objectives and performance goals, based on changing requirements.

A. I have experience developing and monitoring programmatic and performance goals and objectives for a multi-tiered organization with diverse program objectives. Experience included establishing target dates, planning work to be accomplished and achieving goals for varied programs, which are subject to outside influence and interest.

B. I have experience formulating programmatic and performance goals and objectives within a single-tiered organization or program. Experience includes coordinating changes to established target dates with higher level management, and ensuring that the implementations of assigned program objectives are achieved.

C. I have experience assuring that programs are operating in accordance with set policies, standards, and procedures and those operating goals, deadlines, and service requirements are achieved.

D. None of the above.

11. Choose the statement(s) that best describes your experience writing technical correspondence and reports.

A. I have experience writing technical correspondence and reports, which are used to determine policy issue regulations, or establish procedures or guidelines

B. I have experience writing technical correspondence and reports

C. I have performed this task as a regular part of a job, independently and usually without review by supervisor or senior employee.

D. I have performed this task on the job, with close supervision from supervisor or senior employee

E. I have not had education, training or experience in performing this task.

12. Choose the statement(s) that describe the communication/briefing skills you have used to present information to varied audiences. (Choose all that apply)

A. I have developed written materials and presented them for briefings, meetings, or conferences.

B. I have written clear, logical, concise, and persuasive materials for various audiences.

C. I have drafted reports, memoranda, and correspondence for signature by higher-level officials

D. I have explained or justified decisions, conclusions, findings, or recommendations

E. I have edited reports for accuracy, adherence to policy, organization of material, clarity of expression, and appropriateness for the intended audience

F. I have briefed managers/executives on technical information both within the Agency and outside the Agency

G. I have provided briefings and defended controversial issues to a variety of audiences

H. None of the above

13. Please select the response that best describes your experience with underwriting of FHA insured SF mortgages.

A. Independent experience interpreting, explaining and enforcing policies and procedures for these programs, and making programmatic decisions that have far-reaching impacts as a manager or lead.

B. As a member of a team or board I have experience interpreting, explaining and enforcing policies and procedures for these programs, and making programmatic decisions that have far-reaching impacts.

C. Under close supervision I have experience interpreting, explaining and enforcing policies and procedures for these programs.

D. None of the above

14. Please select from the following list the programs or activities with which you have demonstrated experience. Select all that apply.

A. FHA Direct Endorsement Underwriting

B. FHA Servicing and Loss Mitigation

C. I have a CHUMS number

D. None of the above.

15. Which of the following do you have experience performing? Select all that apply.

A. Underwriting self-employed borrowers

B. Problem solving relating to real estate property title issues

C. Real Estate Settlement Procedures Act (RESPA) and Truth-in-Lending (TILA)problem solving and analysis

D. Oversight and/or analysis of FHA lender operations as it relates to FHA requirements for lenders offices, employment/employee requirements and all other functional and operational requirements

E. Quality control and/or compliance reviews to identify non-compliance on SF mortgage loans

F. None of the above

16. When evaluating the factors involved in SF FHA appraisal (valuation), I have considered the following. Select all that apply.

A. Analysis of appraisal Comparable sales.

B. Appraisal Value

C. New construction requirements for FHA loans

D. FHA requirements for manufactured housing for the 203b mortgage loan program.

E. Analysis of recent sales/flipping issues

F. None of the above.

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