USA Staffing

Specialized experience is one (1) year of experience at the GS-09 level, or equivalent, which is directly related to the position as listed in this announcement and has equipped the candidate with the knowledge, skills, and abilities to perform the duties of the position successfully. Specialized experience is defined as follows:
- Experience providing administrative support which may include researching information from a variety of program offices and/or administrative systems to resolve issues; AND
- Coordinating documents, briefings, and program materials to ensure consistency with departmental standards (i.e., written correspondence, meetings and electronic materials); AND
- Observing management activities within the office to identify issues and make recommendations for improvements and/or corrective action.

OR Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.

OR You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 36 semester hours (54 quarter hours) may be combined to be considered for qualifying education.

1. Select the answer that best describes your experience:

A. I have one full year of specialized experience at the GS-9 level or equivalent as described above.

B. I have the education as described above.

C. I have a combination experience and education as described above (only graduate level education in excess of the first two years 36 semester hours (54 quarter hours) may be combined to be considered for qualifying education).

D. None of the above

2. Please specify where you have documented the above experience in your resume. (Indicate place of employment, job title, and length of time performing the duties.)

3. In regard to routine administrative functions, please select which of the following you have experience in.

A. Troubleshooting office support issues.

B. Scheduling meetings and conferences.

C. Controlling correspondence.

D. Screening office telephone calls and referring calls to appropriate staff.

E. None of the above.

4. Which of the following best describes your experience responding to visitor and caller questions?

A. I have answered routine questions from visitors and callers.

B. I have provided readily available information to visitors and callers after determining the right to receive the information.

C. I have responded to routine and non-technical requests from visitors and callers.

D. I have not responded to visitor and caller questions.

5. Which of the following technology software have you used to perform general office duties?

A. Data base user interface and query software (i.e., Microsoft Access, Database software).

B. Collaboration, Document Management and Storage (i.e. Sharepoint).

C. Microsoft excel or similar.

D. Word processing software (i.e., Microsoft Word).

E. I have not utilized any of these types of software to perform general office duties.

6. From the following choices identify those areas that reflect your experience with clerical/correspondence procedures.

A. Reviews correspondence for clarity, coherence and spelling and returns to the originator for correcting spelling or formatting procedures.

B. Prepares responses to routine requests.

C. Completes forms or letters requiring some writing.

D. Writing/editing of routine correspondence.

E. None of the above.

7. From the list below select the type of experience you have had which indicates your ability to identify and analyze problems and develop solutions to those problems.

A. I have analyzed documents and determined the impact on tasks.

B. I have located and applied appropriate guidance to accomplish tasks.

C. I have analyzed a problem, evaluated the guidance, and developed a solution.

D. None of the above.

8. From the list below, select the choice that most closely represents your experience with planning, coordinating, and arranging meetings, conferences or workshops.

A. I have arranged meetings for my organization based on specific instructions from my supervisor or other higher-level employee. (Arrangements are typically limited to reserving an office or conference room and informing attendees of time and location. Attendees are typically from within the same office/organization).

B. I have independently planned and coordinated high level meetings within my organization (typically with heads of offices or organizations but not characterized as headquarter or national level office). This included making travel arrangements, ensuring proper meeting rooms were reserved, and insuring for proper levels of access.

C. I have independently arranged meetings for my assigned office/organization. (This typically involves arranging for a conference room/office and informing attendees of time and location. Attendees are typically from within the local organization but may occasionally include other offices or external parties). If travel is involved, it is typically arranged for by the attendee's organization/office.

D. I do not have any experience as described in the choices above.

9. Which of the following technical aspects of office administration have you advised management on to improve office efficiency?

A. Scheduling

B. Reporting

C. Correspondence Procedures

D. Records or Case File Management

E. Data Tracking and Reporting

F. None of the above

10. Select the responses that you have experience working in/with:

A. Supply management

B. Record management

C. Database system maintenance

D. SharePoint or similar

E. Excel or similar

F. PowerPoint or similar

G. None of the above

11. Choose the statement(s) that describe your experience in communicating information to senior management officials.

A. I have assisted in the preparation of briefing materials, policy recommendations, procedures or analyses, providing data and background information to senior officials as requested.

B. I have developed comprehensive materials for reports, briefings, and meetings for management officials.

C. I have communicated program strategies, goals, objectives, and priorities to program personnel within an organization.

D. I have prepared briefing materials for management officials.

E. None of the above.

12. Please select all of the tasks which you have experience in/with.

A. I have presented materials prepared by others to groups at the peer/co-worker level.

B. I have organized Power Point presentations to be presented by others.

C. I have utilized Sharepoint to track and manage administrative functions.

D. I have assisted in preparing materials that will be presented at the peer/coworker level.

E. None of the above.

13. Which of the following scheduling tasks have you completed, without prior approval, for a supervisor or manager?

A. I have kept a supervisor or managers calendar.

B. I have scheduled a supervisor or managers appointments.

C. I have scheduled all conference activities for a supervisor or manager.

D. I have not scheduled tasks for a supervisor or manager.

14. Select all that apply that best describes your experience in handling office correspondence and other incoming written materials.

A. I have experience in receiving and reading incoming mail including correspondence, reports, instructions, etc., determining and screening out that which staff can handle, and consulting supervisor or others concerned for information or action.

B. I have experience maintaining required control records on incoming correspondence and action documents and follow up as necessary to assure that proper action is taken within prescribed time limits.

C. I have experience maintaining and applying current established procedures for the preparation and clearance of controlled correspondence, memoranda and other action documents.

D. I have experience reviewing outgoing correspondence prepared for supervisors' clearance for proper formatting, procedural and grammatical accuracy and conformance with general established policy.

E. I have experience reviewing and routing correspondence to appropriate staff/office.

F. I have experience reviewing outgoing correspondence, making necessary edits in accordance with organizations correspondence manual and/or protocol.

G. None of the above.

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