Veterans Benefits Administration Logo
Position Title
Veterans Service Representative (VSR)
Agency
Veterans Benefits Administration
Announcement Number
DHA-11297227-22-CB Opens in new window
Open Period
Thursday, November 18, 2021 to Saturday, December 18, 2021
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • your grade is equivalent to or below the grade level of the vacancy; AND, 
  • your last performance rating of record is at least fully successful or the equivalent.

For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
3. Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs?  If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
  • your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
Preferences
1. Select the locations you want to be considered for. You must choose at least one location. You may only select up to 2 location(s). (limit characters)
2. Select the lowest grade you are willing to accept for this position. (limit characters)
Assessment 1
1. From the descriptions below, please select the statement that best describes how you meet the education and/or experience requirement for this position at the GS-07 level. (limit characters)
2. From the descriptions below, please select the statement that best describes how you meet the education and/or experience requirement for this position at the GS-09 level. (limit characters)
3. From the descriptions below, please select the one response that best describes how you meet the education and/or experience requirement for this position at the GS-10 level. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
4. Review records, medical evidence, and testimonies to determine benefit eligibility.
(limit characters)
5. Analyze, develop, and request evidence for claims requiring a rating decision.
(limit characters)
6. Adjudicate and issues decisions for complex and sensitive claims.
(limit characters)
7. Review claims cases to ensure readiness for adjudication and adherence to associated laws, statutes, and rulings.
(limit characters)
8. Utilize various electronic data processing (EDP) systems to input, process, monitor, and adjudicate claims-related data.
(limit characters)
9. Request missing or additional documentation in relation to claims. (limit characters)
10. Verbally communicate with customers to address their claims questions or concerns. (limit characters)
11. Provide customer assistance by explaining technical data. (limit characters)
12. Communicate in writing with customers to address their claims questions or concerns. (limit characters)
13. Develop claims to ensure existence and adequacy of documentation. (limit characters)
14. Analyze, develop, and/or adjudicate a variety of appeals.
(limit characters)
15. Make special determinations relating to administrative decisions (i.e. qualifying military service, character of discharge, etc.)
(limit characters)
16. Determine necessity for and type of medical (re)examinations, evaluations, and opinions to ensure all claims adjudication evidence is present.
(limit characters)