Defense Health Agency Logo
Position Title
Contact Representative (OA)
Agency
Defense Health Agency
Announcement Number
HQKF214476884618 Opens in new window
Open Period
Monday, November 29, 2021 to Friday, December 10, 2021
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Current Permanent Department of Defense (DoD) Civilian Employee

Do you meet the following?

Current permanent Federal civilian serving on a permanent, competitive service appointment in any of the following Department of Defense (DoD) Agencies:

• U.S. Navy
• U.S. Marine Corps
• Department of the Air Force
• Department of the Army
• Other Department of Defense Agency (e.g., WHS, DLA, DFAS, DISA, DODDS, Defense Commissary, etc.)

Supporting documentation: You must submit a copy of your most recent SF-50, Notification of Personnel Action. (Block 24 must be a "1" or "2" AND block 34 must be a "1").

Notes:
*Current Permanent Federal Civilians: You can check your competitive service status by viewing your latest Notification of Personnel Action, SF-50, Block 34, Position Occupied. If eligible, you will see 1-Competitive Service in this block.
*If you are currently working on a temporary or term appointment, or you are serving on active duty in the U.S. military service in any of the above agencies, you are NOT eligible for this hiring category.
*If you are currently working for a private sector company performing work related to a contract with a federal agency, you are NOT eligible for this hiring category.
*Department of Defense employees can access their SF-50 at: My Biz

Are you a Current Permanent Department of Defense (DoD) Civilian Employee? (limit characters)
3. Executive Order (E.O.) 12721

This category includes those who meet the following conditions:

• you worked in an overseas area as an Appropriated Fund Federal employee

• you are/were a family member of an appropriate sponsor (a Federal civilian employee, a Federal NAF employee, or a member of a uniformed service) during the overseas employment

• you completed 52 weeks of creditable service, AND

• you are applying within 3 years of returning to the U.S. from the overseas tour of duty

An individual must have been a family member at the time s/he met the overseas service requirement, but does not need to be a family member at the time of non-competitive appointment in the United States. A family member is a spouse, domestic partner, or unmarried child under the age of 23.

Any law, Executive Order, or regulation that disqualifies an applicant for appointment in the competitive service also disqualifies the applicant for appointment under E.O. 12721.

Supporting documentation: You are required to submit acceptable documentation of your eligibility for E.O. 12721 which may include: A copy of your last or most recent SF-50, "Notice of Personnel Action," reflecting 52 weeks of creditable service or 26 weeks of creditable service if the sponsor's tour was curtailed.

For more information visit the Department of State website: E.O. 12721

Are you eligible under E.O. 12721? (limit characters)
4. Interagency Career Transition Assistance Plan

Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?  If yes, confirm:

• you are located in the same local commuting area of the vacancy

• your grade is equivalent to or below the grade level of the vacancy and

• your last performance rating of record is at least fully successful or the equivalent.

ICTAP applicants must be well qualified for the position to receive consideration for special priority selection. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position.

*Note: Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference.

Supporting documentation: Federal employees seeking ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.704, by submitting a copy of the following documents with your completed application: A copy of your agency notice; AND,

A copy of your most recent annual performance appraisal; AND,

A copy of your most recent SF-50 noting current position, grade level, and duty location.  Additional information regarding ICTAP eligibility can be found in the OPM Employee's Guide to Career Transition.  For more information, review the USAJOBS Resource Center. (limit characters)
5. Land Management Workforce Flexibility Act

Are you eligible under this authority for appointment?
• Current or former Land Management Agency employee (i.e. the Forest Service of the Department of Agriculture; the Bureau of Land Management of the Department of the Interior; the National Park Service of the Department of the Interior; the Fish and Wildlife Service of the Department of the Interior; the Bureau of Indian Affairs of the Department of the Interior; or the Bureau of Reclamation of the Department of the Interior); and
• Who currently are or formerly were under time-limited competitive appointments at certain land management agencies.

Current land management agency appointees:
must have initially been hired under competitive examining procedures to the time-limited appointment,
must have served under 1 or more time-limited appointments by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years, and
must have performed at an acceptable level during each period of service.

Former land management agency employees:
must have initially been hired under competitive examining procedures to the time-limited appointment,
must have served under 1 or more time-limited appointments by a land management agency for a total period of more than 24 months without a break in service of 2 or more years,
must have performed at an acceptable level throughout the service period(s),
must apply for a position covered by these provisions within 2 years after their most recent date of separation, and
must have been separated, with respect to their most recent separation, for reasons other than misconduct or performance.

Supporting documentation: You are required to submit acceptable proof of your appointment eligibility by submitting a copy of your most recent SF-50 (block 24 must be a "0" or "3" AND block 34 must be a"1"), Notification of Personnel Action, documenting your Land Management eligibility for a competitive service appointment AND performance rating showing you have performed at an acceptable level. (limit characters)
6. Non-Department of Defense (DoD) Transfer

This category includes competitive service, career or career-conditional employees of federal agencies other than the Department of Defense (e.g., Dept of Labor, VA). 

Supporting documentation: You are required to submit acceptable documentation of your appointment eligibility, by submitting a copy of your last or most recent SF-50, Notification of Personnel Action, (block 24 must be a "1" or "2" AND block 34 must be a"1").

*If you are currently working on a temporary or term appointment, or are serving on active duty in the U.S. military service, you are NOT eligible for this hiring category.
*If you are currently working for a private sector company performing work related to a contract with a federal agency, you are NOT eligible for this hiring category.

Are you applying to transfer from a federal agency other than the DoD? (limit characters)
7. I am a military spouse who is currently married to my active duty sponsor. I am exercising my preference eligibility for positions within the local commuting area of my sponsor's current duty station.  I certify that I have not accepted nor declined a permanent, continuing Federal or non-appropriated fund position in the local commuting area of our current duty location. 

NOTE 1:  Military spouses are eligible for one permanent noncompetitive appointment using their preference eligibility for the duration of the active duty sponsor's assignment to a permanent duty station, as long as the military spouse has not declined or accepted a permanent Federal or non-appropriated fund position in the commuting area of the sponsor's current duty location.  If you certify that you have not used your preference at your sponsor's current duty location and it is discovered to be untrue, you may be subject to loss of MSP and possible disciplinary action. 

NOTE 2:  You must include a copy of the Military Spouse PPP Self-Certification Checklist along with the documents identified on the checklist to verify your eligibility for MSP. 

Supporting Documentation:  You must provide a signed Military Spouse PPP Self-certification Checklist, PCS orders/verification of duty location assignment, a copy of marriage certificate or license and documents as listed on the Military Spouse PPP Self-certification Checklist. .

Are you a Priority Placement Program DoD Military Spouse Preference Eligible? (limit characters)
8.

Veterans Employment Opportunity Act (VEOA) of 1998

This category includes veterans whose discharge was under honorable conditions AND:

• who served 3 or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet this eligibility); or

• who have preference eligibility; or

• who have derived preference

Veterans Employment Opportunity Act of 1998, as amended (VEOA) is a competitive service appointing authority that can only be used when filling permanent, competitive service positions. It cannot be used to fill excepted service positions.
 
"Preference eligible" under VEOA includes those family members entitled to derived preference. For eligibility information and supporting documentation requirements, go to VEOA Derived Preference.
Supporting documentation:
 You are required to submit acceptable documentation of your preference or appointment eligibility. Acceptable documentation is:
• DD Form 214, "Certificate of Release or Discharge from Active Duty," showing dates of service, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD Form 214 is preferable (Note: If you have more than one DD Form 214 for multiple periods of active duty service, you should submit a copy for each period of service.); OR
• Future Military Retirees*: You are required to submit a copy of your retirement DD Form 214 OR a copy of your approved retirement letter AND a copy of your terminal leave letter OR certification document**. You will be required to provide your DD Form 214 prior to appointment; OR
• Future Military Separatees*: You are required to submit a copy of your most recent DD Form 214 OR certification document** OR a copy of your most recent active duty orders AND a copy of your terminal leave request (if applicable). You will be required to provide your DD Form 214 prior to appointment.
• Disabled Veterans: You are required to submit a copy of one of the separation documents identified above AND documentation of your overall service connected disability identified on the SF-15, page 2, section B or Section C.

*Active duty military members who are selected may not be appointed unless on terminal leave before the effective date of employment.

 ** The "certification" is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the certification is submitted for consideration in the hiring process. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Prior to appointment, the service member's character of service and qualifying discharge or release must be verified through a DD form 214 or equivalent documentation.

The SF-15 is available on the U.S. Office of Personnel Management forms webpage.

You may request copies of your military personnel records online.

Additional Veterans' preference information
U.S. Office of Personnel Management's Government-wide Veterans Employment webpage
U.S. Office of Personnel Management Veterans Services webpage (OPM Vet Guide)

Are you applying for consideration under the VEOA?

 (limit characters)
Assessment 1
Thank you for your interest in a Contact Representative (OA) position with the Defense Health Agency. Your resume and the responses you provide to this assessment questionnaire will be used to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit your application. (limit characters)
1. Select the one statement that best describes the experience that you possess that demonstrates your ability to perform the work of Contact Representative (OA) at the GS-08 grade level or equivalent pay band in the Federal Service.
 (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
2. Ensures eligibility and enrollment in Defense Eligibility Enrollment Reporting System (DEERS) on each case or other defined mechanisms to ascertain member's eligibility for care.
 (limit characters)
3. Ensures contact with the Managed Care Support Contractor's Priority Collections Unit providers, collection agencies, and/or credit reporting agencies to advise them of cases under review.
 (limit characters)
4. Ensures the validity of each case by verifying Defense Eligibility Enrollment Reporting System (DEERS) eligibility, as well as obtaining copies of correspondence, medical bills, explanation of benefits from the contractor (when applicable), Privacy Act notices, HIPAA release form, and as any other documentation necessary to resolve the matter.
 (limit characters)
5. Provides information based upon personal, written, in person, electronic or telephonic inquiries concerning benefits and the administrative procedures necessary to obtain benefits, including those available under the TRICARE Prime Remote (TPR), Transitional Care for Service Related Conditions (TCSRC) or other select federal programs.
 (limit characters)
6. Provides education and training to internal and external visiting government representatives.
 (limit characters)
7. Provide information to immediate supervisor to assist with the resolution of the case.
 (limit characters)
8. Analyzes each contact and determines the most appropriate actions(s) to counsel active duty and Guard/Reserve members to better advise them on specific steps required for resolving healthcare issues.
 (limit characters)
9. Researches informal medical inquiries/appeals presented directly to the section by active duty and reserve personnel, healthcare providers, legal representatives and healthcare administrators.
 (limit characters)
10. Conducts ongoing and thorough investigations on complex and sensitive congressional and special interest healthcare inquiries and provide information to immediate supervisor to assist with the resolution of the case.
 (limit characters)
11. Your responses to the Announcement and Assessment Questionnaires, along with your resume and all supporting documentation are subject to evaluation and verification to ensure accuracy. Please take this opportunity to review your responses to ensure their accuracy.
 (limit characters)
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