USA Staffing

Position Title: Medical Support Assistant
Agency: Veterans Health Administration
Announcement Number: CBSR-11343373-22-MN Opens in new window
Open Period: Monday, January 3, 2022 to Thursday, June 30, 2022

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

4. Select the specialties you want to be considered for. You must choose at least one specialty.

A. Business Services

B. Connected Care

C. Eye Care

D. Mental Health

E. Primary Care

F. Radiology

G. Specialty

H. Surgery

5. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.

A. Yes, I am considered a political appointee as described under 5 U.S.C. sections 5312 through 5316.

B. Yes, I am considered a Non-career Senior Executive Service (SES), Limited Term SES, Limited Emergency SES Executive Branch employee.

C. Yes, I am considered a political Schedule A, Schedule C, or appointee who served in a political capacity under agency-specific authority in the Executive Branch.

D. Yes, I am considered a political appointee in the Executive Branch (as described in a., b. or c above) in a covered position in an agency having an interchange agreement with OPM, which allows movement from the agency's system to the competitive civil service.

E. None of the above. I am not considered a current or recent (last 5 years) political appointee as described above in items a, b, c, or d.

Resume Reminder- Your resume must include the following information for each job listed:

Job title Duties (be as detailed as possible)
Month & year start/end dates (e.g. June 2007 to April 2008)
Full-time or part-time status (include hours worked per week)
Series and Grade, if applicable, for all Federal positions you have held

Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

BASIC REQUIREMENTS: The following questions pertain the Basic Requirements of the position.

Select “Yes” or “No” to the following question(s).

1. Are you proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j?

A. Yes

B. No

2. Select an answer that best describes how you meet the basic Experience and/or Education requirements of the position.

A. I possess Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position

B. I possess One year of education above high school

C. I possess an Equivalent combination of experience and education that is qualifying for entry level for which both education and experience are acceptable.

D. I do not possess any of the above

GRADE REQUIREMENTS: The following questions pertain the Grade level requirements of the position

Select “Yes” or “No” to the following question(s).

3. In applying for the GS-3 grade level, do you possess the basic requirements of the position?

A. Yes

B. No

4. In applying for the GS-4 grade level, select one answer that best describes your Experience and/or Education to qualify you for this grade level:

A. I possess One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position and I possess the following Knowledge, Skills and Abilities: Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments; Ability to use various types of office automation quipment and software; Ability to set up, organize, and maintain record systems.

B. I possess Two full years of education above High School and I possess the following Knowledge, Skills and abilities: Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments; Ability to use various types of office automation equipment and software; Ability to set up, organize, and maintain record systems.

C. I do not possess any of the above

5. In applying for the GS-5 grade level, select an answer that best describes your Education and/or Experience.

A. I possess One year of specialized experience equivalent to the GS-04 grade level? Specialized Experience includes but is not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). In addtion, I possess the following Knowledge Skills, and Abilities: Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports; Knowledge of basic medical terminology; Ability to make appointments in a clinical setting; Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work; Ability to communicate effectively and professionally with employees at varying grade levels; Ability to identify customer?s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

B. I do not possess the above

Select “Yes” or “No” to the following question(s).

6. Are you a current permanent employee of the Chalmers P. Wylie VA ACC?

A. Yes

B. No

7. Certification of Understanding: Do you certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated and that responding "No" or providing no response to this item will result in my not being considered for this position.

A. Yes

B. No

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