- Position Title
- Visitor Service Information Assistant
- Agency
- Forest Service
- Announcement Number
- 22-R6-OCR-1001VSIA-4-5DP Opens in new window
- Open Period
- Wednesday, March 23, 2022 to Friday, September 23, 2022
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current USDA employee who meets the definition of a "surplus" or "displaced" employee, in which received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF)? If yes, confirm:
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
3.
Are you a current or former federal employee displaced from a position in a Federal agency other than USDA? If yes, confirm:
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
4.
Have you registered for reemployment consideration AND meet one of the below:
• Are you a current or former competitive service USDA employee who will be or was separated by Reduction-In-Force (RIF) and received a rating of satisfactory or above as your last annual performance rating?
OR
• Are you a former USDA competitive service employee who separated due to a compensable injury or disability?
• Are you a current or former competitive service USDA employee who will be or was separated by Reduction-In-Force (RIF) and received a rating of satisfactory or above as your last annual performance rating?
OR
• Are you a former USDA competitive service employee who separated due to a compensable injury or disability?
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Select the lowest grade you are willing to accept for this position.
Assessment 1
This section will be used to determine if you meet the Specialized Experience and/or Education Requirements to qualify for this position. FAILURE TO RESPOND TO THESE QUESTIONS WILL RESULT IN AN INELIGIBLE RATING. A COPY OF YOUR TRANSCRIPT(S) ARE REQUIRED FOR ANY QUALIFICATIONS BASED ON EDUCATION. PROVIDE COURSE DESCRIPTIONS AS NECESSARY TO SUPPORT INDIVIDUAL COURSEWORK.
1.
From the statements below, select the response that best describes your experience and/or education as it pertains to meeting the Specialized Experience Requirements for the Visitor Service Information Assistant, GS-1001-04 position. Please select only one response.
2.
From the statements below, select the response that best describes your experience and/or education as it pertains to meeting the Specialized Experience Requirements for the Visitor Service Information Assistant, GS-1001-05 position. Please select only one response.
For each of the following questions, choose the response that best describes your experience and/or training. Mark only one response for each question. Please note that your answers will be verified against the information you provide in your resume or application and information provided by your references.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Greet visitors, answering their questions, helping them locate items, and providing advice or recommendations.
4.
Sell products or services to customers.
5.
Identify and determine what information to provide visitors.
6.
Create and/or process passes for employees and visitors.
7.
Arrange displays of informational resources in reception area.
8.
Identify inconsistent information given to public and use logical judgement to resolve it.
9.
Read and keep apprised of information and procedures to be aware of changes and new requirements.
10.
Adjust sales reports after processing merchandise exchanges and refunds.
11.
Collect money, balancing the cash drawer, and generating reports for credit and debit sales.
12.
Maintain daily record of sales transactions for office.
13.
Perform activities such as exchanging merchandise or refunding money.
14.
Use database or spreadsheet software to enter, sort, to retrieve data to create standard reports.
15.
Prepare correspondence relaying current factual and reliable information.
16.
Use word processing software and printing equipment to create, edit, and retrieve, a variety of standardized documents.
17.
Prepare customer records and paperwork e.g., invoices, contracts, bills, receipts or similar documents.
18.
Keep up to date records of personnel and contact information.
19.
Work on standard and non-standard assignments resolving problems as they arise.
20.
Identify and formulate standards operating procedures for work processes.
21.
Perform timekeeping for employees, or departments.
22.
Prepare bills for collection.
23.
Please select the statement(s) that reflect your educational achievement(s). Transcripts, certificates, or other appropriate documentation must be included with this application to verify GPA, coursework, degree, and/or completion of trade or vocational school program.
24.
I certify, to the best of my knowledge and belief, all the information submitted by me with my application for employment is true, complete, and made in good faith, and that I have truthfully and accurately represented my work experience, knowledge, skills, abilities, and education (degrees, accomplishments, etc.). I understand that the information provided may be investigated. I understand that misrepresenting my experience and/or education or providing false or fraudulent information in or with my application may be grounds for not hiring me or for terminating me after I begin work. I also understand that false or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001). I understand that responding "No" to this item will result in my not being considered for this position.