- Position Title
- INFORMATION TECHNOLOGY SPECIALIST
- Agency
- Office of the Chief Information Officer
- Announcement Number
- 22-CEC-167 Opens in new window
- Open Period
- Wednesday, March 23, 2022 to Tuesday, March 29, 2022
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a veteran who separated from active duty under honorable conditions and you:
- have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more OR
- retired from active military service with a service-connected disability rating of 30% or more
3.
Are you a surplus or displaced Federal employee eligible under the Career Transition Assistance Plan (CTAP)? Click CTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
4.
Are you a displaced Federal employee eligible under the Interagency Career Transition Assistance Plan (ICTAP)? Click ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
5.
Are you a current Excepted Service employee of a Federal Agency covered by an OPM Interchange agreement that conveys noncompetitive eligibility?
For more information, review Interchange Agreements with Other Merit Systems. https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=InterchangeAgreementsWithOtherMeritSystems
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
For more information, review Interchange Agreements with Other Merit Systems. https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=InterchangeAgreementsWithOtherMeritSystems
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
6.
Are you eligible for competitive consideration under any of the following merit promotion categories?
- Current Federal civilian employee in the Competitive service on a permanent career or career-conditional appointment
- Current Excepted service employee covered by an Interchange Agreement
- Former Federal employee with Reinstatement eligibility
- Veterans Employment Opportunities Act of 1998 (VEOA)
- Current Federal employee serving on a VRA appointment
- Land Management Employee eligible under Public Law 114-47
- Other competitive category not listed above (you must submit proof of eligibility)
7.
Are you eligible to be appointed under the Military Spouse Noncompetitive Appointing Authority based on any of the following categories?
- You are the spouse of an active duty member of the Armed Forces.
- You are the spouse of a member of the Armed Forces who retired with a disability rating at the time of retirement of 100 percent or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs.
- You are the widow or widower of a member of the Armed Forces killed while in active duty status, and you have not re-married.
For more information, review USAJOBS Veterans resources. (https://www.usajobs.gov/Veterans)
8.
Are you a former federal employee that has been separated for at least one full year and is eligible to be non-competitively reinstated to a higher grade or full-performance level than which you left federal employment?(Note: you MUST provide: 1) a copy of your separation SF-50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2"); AND 2) the last performance appraisal you received from your federal employment which shows at least a fully successful rating.)
9.
Do you currently hold (or have you previously held) on a permanent basis, a position in the competitive service (or in another merit system with which OPM has an interchange agreement), with promotion potential equivalent to (or higher than) the full performance level of the position advertised in this vacancy announcement?
10.
Are you eligible under any other miscellaneous appointing authority not listed thus far, such as (but not all inclusive to):
For more information on Foreign overseas employment please review the following: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#NontemporaryForeignService or https://www.state.gov/global-community-liaison-office/family-member-employment/family-member-employment-in-the-d-c-area/non-competitive-eligibility-nce/#NCE5
- Postal Career Service Employee;
- Postal Rate Commission Employee;
- Government Accountability Office (GAO) Employee;
- Administrative Office of the U.S. Courts Employee; or
- Foreign overseas employee or eligible family member of former overseas employee
For more information on Foreign overseas employment please review the following: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#NontemporaryForeignService or https://www.state.gov/global-community-liaison-office/family-member-employment/family-member-employment-in-the-d-c-area/non-competitive-eligibility-nce/#NCE5
11.
Are you eligible for consideration as a Peace Corps, VISTA, or Action volunteer? If you select this option, you are required to provide acceptable documentation of your appointment eligibility by submitting proof of employment from the appropriate agency with your completed application.
12.
Do you have a severe physical, psychiatric or mental disability that qualifies you for a Schedule A Disability appointment?
For more information, review USAJOBS Individuals with Disabilities resources.
To verify your eligibility, you must provide appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
To verify your eligibility, you must provide appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
13.
Are you a veteran who separated from active duty under honorable conditions and you:
• recently separated (within the past 3 years)
•are a disabled veteran
•served on active duty during a war, campaign or expedition OR
• received an Armed Forces Service Medal
If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, provide the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
For more information, review USAJOBS Veterans resources.
• recently separated (within the past 3 years)
•are a disabled veteran
•served on active duty during a war, campaign or expedition OR
• received an Armed Forces Service Medal
If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, provide the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
For more information, review USAJOBS Veterans resources.
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Are you currently serving or have served in the last five years in a Political Appointment in the Federal Government?
3.
Submit a copy of your most recent completed ANNUAL performance appraisal, which includes 1) all associated pages, 2) the final rating, and 3) supervisory signature. The performance appraisal must be signed and dated within the past 18 months. If you do not have a performance appraisal that meets all of the requirements above or if you have not received an annual performance appraisal for any reason (not employed, current employer does not give a performance appraisal, etc), you MUST explain why when asked in the vacancy questionnaire. A performance plan is NOT an acceptable substitute. If you fail to provide a copy of the performance appraisal, or a statement advising why it is unavailable, you will be removed from further consideration.
Type "yes" in the text box below if you are providing a performance appraisal meeting the above requirements with your application. If you are unable to provide a performance appraisal with your application, please provide a reason in the text box below. ("N/A" is not considered an acceptable response).
Reminder: In addition to this questionnaire, you must also submit all information with documents applicable to you as described in the vacancy announcement under "Required Documents." Please read the vacancy announcement carefully. Also please follow the online instructions carefully for submitting documents and check your account to confirm the documents are received in the online hiring system prior to the closing date. If all the required information is not submitted, you will be found ineligible for this position.
4.
If you were born a male after December 31, 1959, and are at least 18 years of age, have you registered with the Selective Service System (select "Not applicable" if this question does not apply to you)?
Assessment 1
For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-09 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes experience performing Information Technology (IT) work that involves experience demonstrating developing, delivering, and supporting IT systems and services sufficient to analyze a number of alternative approaches and suggested responses to IT issues, problems and concerns, in order to independently provide various information technology customer services and support per customer requirements.
Examples of such experience could include:
- Completing computer project assignments that required a wide range of experience of IT support, deployment and customer service requirements and techniques pertinent to providing IT customer support, generally demonstrated by assignments where you analyze a number of alternative approaches and suggested responses to IT issues, problems and concerns; OR
-Experience independently providing various information technology customer services and support, such as Imaging, managing and deploying customer workstations and peripherals through the entire life cycle; OR
- Experience providing workstation user network account support to include setup and configuration (e.g., user profile, email, peripheral access), and troubleshooting user account problems on a daily basis; OR
- Experience installing, troubleshooting and updating certified Commercial-Off-the-Shelf (COTS) and customized software on workstations; resolving workstation security issues; and identifying administrative and technical requirements associated with personnel, changes in office functions, office closures, etc.
OR
You may substitute education for specialized experience as follows: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in one or a combination of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
All academic degrees and coursework must be from accredited or pre-accredited institutions. Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.
Examples of such experience could include:
- Completing computer project assignments that required a wide range of experience of IT support, deployment and customer service requirements and techniques pertinent to providing IT customer support, generally demonstrated by assignments where you analyze a number of alternative approaches and suggested responses to IT issues, problems and concerns; OR
-Experience independently providing various information technology customer services and support, such as Imaging, managing and deploying customer workstations and peripherals through the entire life cycle; OR
- Experience providing workstation user network account support to include setup and configuration (e.g., user profile, email, peripheral access), and troubleshooting user account problems on a daily basis; OR
- Experience installing, troubleshooting and updating certified Commercial-Off-the-Shelf (COTS) and customized software on workstations; resolving workstation security issues; and identifying administrative and technical requirements associated with personnel, changes in office functions, office closures, etc.
OR
You may substitute education for specialized experience as follows: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in one or a combination of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
All academic degrees and coursework must be from accredited or pre-accredited institutions. Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.
1.
Select the answer that best describes your experience and/or education.
2.
Please give the dates/resume reference when you gained this experience.
(limit 250 characters)
In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
3.
Do you have IT-related experience demonstrating each of the four competencies listed above?
For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-07 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes experience performing IT work assisting senior specialists by applying basic IT principles and practices sufficient to perform structured, entry-level work designed to develop broader and more in-depth experience and skill needed to perform higher level assignments, communicate factual and procedural information clearly, orally and in writing, and gather and analyze basic facts and draw conclusions in order to complete tasked assignments and support per customer requirements.
Examples of such experience could include:
- Applying pertinent techniques to assist with projects led by a Project Manager such as imaging, managing, and deploying customer workstations and peripherals; OR
- Performing initial diagnosis for troubleshooting user account problems and provide workstation user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access); OR
- Analyze approaches and leveraging suggestions to assist with Installation, troubleshooting and updating certified Commercial-Off-the-Shelf (COTS) and customized software.
OR
You may substitute education for specialized experience as follows:
Master's degree or equivalent graduate degree, or
2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree. Education should be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
All academic degrees and coursework must be from accredited or pre-accredited institutions. Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.
Examples of such experience could include:
- Applying pertinent techniques to assist with projects led by a Project Manager such as imaging, managing, and deploying customer workstations and peripherals; OR
- Performing initial diagnosis for troubleshooting user account problems and provide workstation user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access); OR
- Analyze approaches and leveraging suggestions to assist with Installation, troubleshooting and updating certified Commercial-Off-the-Shelf (COTS) and customized software.
OR
You may substitute education for specialized experience as follows:
Master's degree or equivalent graduate degree, or
2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree. Education should be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
All academic degrees and coursework must be from accredited or pre-accredited institutions. Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.
4.
Select the answer that best describes your experience and/or education.
5.
Please give the dates/resume reference when you gained this experience.
(limit 250 characters)
In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
6.
Do you have IT-related experience demonstrating each of the four competencies listed above?
7.
Which of the following best describes your experience for providing end-user hardware (such as workstations, peripherals, mobility devices, etc.) and software recommendations to customers? Choose the best answer.
8.
Have you provided support to configure, implement, monitor and verify customer workstation backup solutions?
9.
Which of the following best describes your experience for providing customer service to end users to resolve IT related issues? Choose the best answer.
10.
Which of the following best describes your experience for providing written or oral communication in the field of information technology? Choose the best answer.
11.
Which of the following best describes your experience providing technical support to ensure customers can operate with their office IT systems? Choose the best answer.
12.
Which answer best describes your experience working on multiple IT projects concurrently? Choose the best answer.
13.
Which of the follow best describes your experience working on a team? Choose the best answer.
14.
Which of the following security tasks have you performed regularly without review from or consultation with a supervisor or senior IT specialist? Choose all that apply.
15.
Which of the following tasks have you performed regularly without review from or consultation with a supervisor or senior IT specialist? Choose all that apply
16.
Which of the following tasks have you performed regularly? Choose all that apply.
17.
Which of the following tasks have you performed on Video Teleconference (VTC) Systems? Choose all that apply.
18.
Which of the following tasks have you performed on multiple occasions? Choose all that apply.
19.
Which of the following tasks have you performed on wireless devices without review from or consultation with a supervisor or senior IT specialist? Choose all that apply.
20.
Which of the following tasks have you performed on wireless devices? Choose all that apply.