USA Staffing

Position Title: Health Aid
Agency: Veterans Health Administration
Announcement Number: CBSS-11446376-22-BS Opens in new window
Open Period: Saturday, April 2, 2022 to Saturday, April 16, 2022

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

1. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.

A. Yes, I am considered a political appointee as described under 5 U.S.C. sections 5312 through 5316.

B. Yes, I am considered a Non-career Senior Executive Service (SES), Limited Term SES, Limited Emergency SES Executive Branch employee.

C. Yes, I am considered a political Schedule A, Schedule C, or appointee who served in a political capacity under agency-specific authority in the Executive Branch.

D. Yes, I am considered a political appointee in the Executive Branch (as described in a., b. or c above) in a covered position in an agency having an interchange agreement with OPM, which allows movement from the agency's system to the competitive civil service.

E. None of the above. I am not considered a current or recent (last 5 years) political appointee as described above in items a, b, c, or d.

Resume Reminder- Your resume must include the following information for each job listed:

Job title Duties (be as detailed as possible)
Month & year start/end dates (e.g. June 2007 to April 2008)
Full-time or part-time status (include hours worked per week)
Series and Grade, if applicable, for all Federal positions you have held

Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

Assessment 1

Select “Yes” or “No” to the following question(s).

1. Do you possess (6 months) of generalized experience that equips you with the particular knowledge, skills, and
abilities to perform successfully the duties of this position at the GS-3 level? General Experience: (l) Any type of work
that demonstrates the applicant's ability to perform the work of the position, or (2) experience that provided a familiarity
with the subject matter or processes of the broad subject area of the occupation.

A. Yes

B. No

2. Do you possess 1 year above high school with course(s) related to the occupation, if required.
Successfully completed post-high school education is qualifying for grades GS-3 through GS-5. This education must
have been obtained in an accredited business or technical school, junior college, college or university for which high
school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as
30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom
instruction per week for approximately 36 weeks in a business or technical school.

A. Yes

B. No

3. Do you possess a combinaton of education and experience. For GS-3 level positions, determine the applicant's total
qualifying experience as a percentage of the 6 months' experience required for GS-3; then determine the applicant's
education as a percentage of the l year of education that meets the requirements for GS-3. Add the two percentages. The
total percentage must equal at least 100 percent to qualify an applicant for GS-3.

A. Yes

B. No

The following pertain to your Knowledge, ability, and experience to greet and offer friendly assistance to patients and visitors

Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.

4. Responds to questions from patients concerning services

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

E. I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist or train them in doing this task because of my expertise.

5. Provides physical assistance to non-urgent care patients entering and exiting hospital entrances

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

6. Ensures adequate number of wheelchairs is maintained in the entrance foyer

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

the following pertain to your knowledgeable of and applies Customer Service concepts while working independently with individuals and diverse groups that present themselves to the Medical Center seeking healthcare.

Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.

7. Responds in a timely manner to all requests for patient assistance

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

8. Provides information in response to inquiries concerning various clinics and offices

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

9. Demonstrates an initiative in identifying problem areas or issues and referring them to the appropriate person

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

the following pertain to your ability, experience, and mature judgement to interact with patient, visitors, healthcare and administrative professionals in an effective manner while directing patients and family members to appropriate clinics throughout the Medical Center.

Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.

10. Assists all Veterans, visitors, and staff in a courteous and professional manner

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

11. Provides follow up to Veterans and visitors by inquiring if questions and needs have been addressed

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

12. Demonstrates an ability to use tact, poise, alertness toward all Veterans, visitors, and staff

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

13. Accompanies Veterans and visitors, when necessary to the appropriate office/service

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

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