USA Staffing

1. For the GS-04 grade level, you must have one year of general experience which includes progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
OR
2 years of education above high school
OR
A combination of general experience and education.

For the GS-04, select the answer that best describes your experience and/or education.

A. I have at least 1 year of general experience which is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skill needed to perform duties of the position as described in the Vacancy Announcement.

B. I have successfully completed 2 years of education above high school.

C. I have a combination of the education and experience listed above (1 and 2) in which my percentage of general experience and education totals to 100%.

D. I do not meet the experience as described in the previous question and do not meet the qualifying education as listed in the selections above.

2. Which of the following types of customer inquiries have you performed with a customer as part of your job duties? Select all that apply.

A. Answered basic customer inquiries

B. Gathered accurate and complete information from the caller

C. Provided "how to" instructions

D. Guided a customer through policies and procedures

E. Researched issues and provided follow up resolutions

F. None of the above

3. Select the choices that describe your experience communicating orally with a variety of customers in order to obtain and provide information.

A. I have greeted visitors, relayed messages, and answered and redirected telephone calls.

B. I have questioned, interviewed, or conferred with others to obtain or verify information; and explained non-technical procedures to others.

C. I have given short presentations at briefings or meetings (e.g. staff or small project work group meetings, or meetings with fellow team members).

D. I have assisted disgruntled customers and/or directed them to the appropriate source for information.

E. I have acted as the main liaison with other departments or organizations on office administrative matters.

F. I have served as a point of contact for briefings, meetings and/or conferences disseminating a variety of information.

G. None of the above

4. Please select all responses that describe your experience.

A. Gathering materials to be routed for information or distributed at recurring meetings.

B. Compiling factual information from multiple sources.

C. Presenting information in a logical format that allows for ease of interpretation by others.

D. None of the above

5. From the list below, select the statement that best describes your responsibility in performing technical work.

A. I have reviewed documents for completeness and to ensure that all signatures, dates, and attachments are present. When documents were not complete I referred the case to another for resolution.

B. I have reviewed documents and records for completeness and accuracy. When documents were not complete or accurate, I followed through to obtain missing or correct information.

C. None of the above

6. Which of the following best describes your experience organizing work activities in a business or school setting?

A. I have organized my own activities based on broad team and/or organizational objectives and have broad freedom to decide how they get done.

B. I have generally had my work organized and assigned to me but have freedom on how to do it within certain rules or policies.

C. I have generally been given goals or objectives and some freedom in deciding how to reach them.

D. I have organized both my own activities and the activities of others based on broad team and/or organizational objectives and have broad freedom to decide how they get done.

E. None of the above

Select “Yes” or “No” to the following question(s).

7. Have you worked in a job where you had to routinely compare data from two or more different sources to ensure that they match or otherwise go together?

A. Yes

B. No

8. Select from the following items with which you have experience as it refers to records, inventory or other materials.

A. I have located records, inventory, or other materials that are arranged in searchable order (e.g., organized in alphabetical or alpha numerical order).

B. I have tracked down lost or misplaced records, inventory, or other material using office software or standardized rules and procedures.

C. I have located records, inventory, or other materials using finding aids (i.e., indexes, guides, or maps that tell where something is).

D. I have maintained paper operational records in accordance with established instructions on how they are to be organized (e.g., arranging them alphabetically, numerically, by date, etc.).

E. I have used a holdings system to manage physical or electronic records or materials.

F. None of the above

9. From the list below, select all tasks you have performed independently to produce products using computer systems and software.

A. Utilizing barcode-based data system to manage records

B. Producing digital images and paper copies of records

C. Preparing final reports containing tables, charts, and graphics

D. Utilizing spreadsheets in daily work assignments to track data

E. Viewing or entering information in an automated database

F. Querying information from an automated database

G. Utilizing computer system to track and update information pertaining to customer requests, orders, or status

H. None of the above

10. From the list below, select the one that best describes your experience reviewing reports, recognizing errors, and reconciling problems.

A. I was responsible for reviewing documents that required attention to detail.

B. I was responsible for accomplishing work that required that I review reports or documents and compare that information with another report or document. I was required to recognize errors but not independently resolve problems that arose.

C. I was responsible for accomplishing work that required that I review reports or documents and compare that information with another report or document. I was required to independently recognize errors or problems and know what action to take to resolve the problem.

D. I do not have any experience as described in the choices above.

11. Which of the following best describes your experience in identifying problems and recommending solutions?

A. I have identified potential problems and referred them to an appropriate official for resolution.

B. I have identified potential problems and recommended ways to solve them.

C. I have taken charge of and effectively resolved problems on my own and had the freedom to take steps to prevent problems from recurring.

D. I have had the freedom to take charge of and effectively resolve problems on my own.

E. None of the above

12. Which of the following best describes your experience using policies and procedures to make decisions?

A. I have used my own judgment to identify and use the correct policy or procedure to apply to a decision or problem.

B. I have made appropriate choices for routine decisions or activities by following appropriate policies and procedures.

C. I have created new, formal policies or procedures to assist others in making decisions about how to do their work.

D. I have identified and used the proper policies and procedures to make decisions that supported the accomplishment of individual or team objectives.

E. None of the above

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