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Position Title
Information Technology Specialist
Agency
Office of the Secretary of Health and Human Services
Announcement Number
HHS-ASPA-DE-22-11472665 Opens in new window
Open Period
Monday, May 9, 2022 to Friday, May 13, 2022
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans' Preference? (limit characters)
2. Are you a current or former federal employee displaced from the Department of Health and Human Services? If yes, confirm:
• You are located in the same local commuting area of the vacancy
• Your grade is equivalent to or above the grade level of the vacancy AND
• Your last performance rating of record is at least fully successful or the equivalent.

You will be required to submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50. For more information, review the USAJOBS Resource Center page (https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ctap/).
(limit characters)
3. Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?

If yes, confirm:
  • you are located in the same local commuting area of the vacancy
  • your grade is equivalent to or below the grade level of the vacancy and
  • your last performance rating of record is at least fully successful or the equivalent.
You will be required to submit supporting documentation to validate your claim of ICTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50.

For more information, review the USAJOBS Resource Center. (https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/)
(limit characters)
4. In the last five years, based on the closing date of this announcement, have you been or are you currently an employee in the Executive Branch serving on a political, Schedule C, or Noncareer SES appointment? If yes, and you are selected through this vacancy announcement, you may be required to obtain approval by the Office of Personnel Management (OPM) prior to beginning employment. (limit characters)
Assessment 1
We will evaluate your resume and responses to this questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification and must be fully supported by your resume and supporting documents. (limit characters)
1. From the descriptions below, select the one which best describes your experience and meets the minimum qualification requirements for Information Technology Specialist, GS-2210-13. (limit characters)
For each task in the following groups, choose the statement from the list below that best describes your experience and/or training. Select only one letter for each item. Failure to support your answers to this questionnaire in your resume may result in a lowered score or loss of consideration. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
2. Create and maintain network diagrams, Data Flows and hardware and software inventory. (limit characters)
3. Design, engineer and implement network solutions that include routers, switches, firewalls, virtual machines, and other technologies. (limit characters)
4. Manage systems resources including performance, capacity, availability, serviceability, and recoverability. (limit characters)
5. Serve as a technical advisor regarding advanced technical matters relating to the development, testing, evaluation, and utilization of new system architectures and computing technologies. (limit characters)
6. Support Authority to Operate and continuous monitoring of IT the system including, but not limited to, security control implementation, vulnerability detection and remediation, security breach prevention, system documentation development. (limit characters)
7. Support research, development, procurement, and implementation of IT services and equipment. (limit characters)
8. Apply system administration methods and industry best practice to install, configure, troubleshoot, and maintain hardware and software to ensure systems and networks availability, functionality, integrity, security, and efficiency. (limit characters)
9. Ensure compliance with the Federal Information Security Modernization Act (FISMA), National Institute of Standards and Technology (NIST) and other federal guidelines for information systems, applications, cloud-based computing and networking environments. (limit characters)
10. Ensure data backup and recovery systems are operational and up to date. (limit characters)
11. Operate and maintain Windows and Linux based systems (i.e., servers, desktop computers, laptops, storage arrays, databases etc.) in support of the agency mission. (limit characters)
12. Operate, maintain, troubleshoot, and correct errors encountered in daily operations of all IT hardware and applications. (limit characters)
13. Demonstrable experience managing and supporting TV studio specialized hardware and software such as hardware and software video encoders, routers, switchers, digital signage etc. (limit characters)
14. Develop and maintain file-based multimedia workflows and interactive databases. (limit characters)
15. Develop and maintain studio Website. (limit characters)
16. Familiarity with and experience in using or testing live streaming platform and solutions such as LiveU, Wowza, etc.  (limit characters)
17. Hands-on experience in configuring, deploying, managing, operating, testing, and troubleshooting AWS Elemental encoder, Avid Airspeed for video recording and live streaming. (limit characters)
18. Implement and maintain software applications for efficient video and desktop application workflows. (limit characters)
19. Maintain and support data digital asset management systems. (limit characters)
20. Maintain and troubleshoot editing system including Avid media composer and Adobe Premier. (limit characters)
21. Maintain IP-based systems involving services for video, audio and live streaming. (limit characters)
22. Support virtual meeting platforms such as Zoom, WebEx, and TEAMS for video streaming. (limit characters)
23. Diagnose and resolve IT problems in response to HHSTV studio staff. (limit characters)
24. Establish network accounts, provide troubleshooting and "how to" support, and manage hardware provisioning to users. Tests functionality of systems and deploy to staff offices as needed. (limit characters)
25. In case of system failure, make quick fixes to restore operations, then analyze problems, develop recommendations, and work with other staff to implement changes. (limit characters)
26. Provide customer support on workstations, laptops, peripheral equipment, and associated software and investigate and resolve problems in response to user requests. (limit characters)
27. Research and evaluate problem trends and patterns in customer support requests. (limit characters)