- Position Title
- Supervisory Medical Support Assistant - GS8 (Murfreesboro HUB)
- Agency
- Veterans Health Administration
- Announcement Number
- CBTG-22849-11499966-22-RT Opens in new window
- Open Period
- Wednesday, May 18, 2022 to Wednesday, June 1, 2022
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Resume Reminder- Your resume must include the following information for each job listed:
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
Accuracy of Application Reminder:
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
- ELIGIBILITY AND QUALIFICATIONS. The following sections are used to determine your eligibility and qualifications for appointment as a Supervisory Medical Support Assistant in the Federal Government. FAILURE TO RESPOND TO THESE QUESTIONS MAY RESULT IN AN INELIGIBLE RATING. The assessment part of the questionnaire includes questions about your eligibility, minimum qualifications, and KSAs (knowledge, skills and abilities) related to this position.
Select “Yes” or “No” to the following question(s).
1.
- I am citizen of the United States.
2.
- I am proficient in basic written and spoken English. (In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position.)
- Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. Select the appropriate response to the following questions based on your level of education and/or experience that demonstrates you meet the basic requirements for this position.
- This position is being announced above the full-performance level (GS-8). You must meet the basic requirements (as listed in the announcement) and grade requirements for the Supervisory Medical Support Assistant (GS-8). This requires 1 year of Supervisory MSA or Lead MSA experience at the next lower grade level (GS-7) and meet the demonstrated Knowledge, Skills and Abilities (KSAs) of a Supervisory MSA. NOTE: Ensure that your resume appropriately reflects that you meet these experience requirements, or you may be found not qualified for the position.
Select “Yes” or “No” to the following question(s).
3.
- Basic Requirement: Experience and/or Education. For this position you may qualify through education, experience or a combination of both:(1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/ Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Do you meet the basic education or experience required for this position?
4.
- GRADE DETERMINATION GS-08: I meet the one year of MSA experience directly related to the duties of a GS-7 Lead Medical Support Assistant OR GS-7 Supervisory Medical Support Assistant that equips me with the particular knowledge, skills and abilities to perform the duties of the position. I am able to demonstrate the following: GS-7 Lead Medical Support Assistant - 1) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. 2) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. 3) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. 4) Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff]. 5) Ability to provide staff development and training. 6) Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
- OR
- I am able to demonstrate the following: GS-7 Supervisory Medical Support Assistant - 1) Ability to provide the full range of administrative and supervisory duties [in a patient support setting,] which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements]. 2) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with [internal and external customers] to ensure quality/continuity of care and ensure compliance with established policies and regulations. 3) Ability to provide briefings, orientations, staff development, and [training related to administrative functions in a patient support setting]. 4) Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.
5.
- KNOWLEDGE, SKILLS, AND ABILITIES (KSAs): In addition to meeting the one year of MSA experience equivalent to the next lower grade level (GS-07), I am able to demonstrate the following Knowledge, Skills, and Abilities (KSAs) for the GS-8 level:
- 1) Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
- 2) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
- 3) Ability to provide briefings, orientations, staff development, and training [in a patient support setting].
- 4) Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
- 5) Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.