- Position Title
- Customer Account Specialist
- Agency
- Defense Logistics Agency
- Announcement Number
- DLALndMartm-22-11509436-MP Opens in new window
- Open Period
- Friday, May 20, 2022 to Tuesday, May 31, 2022
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans' Preference?
2.
Are you a veteran who separated from active duty under honorable conditions and you:
• have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more OR
• retired from active military service with a service-connected disability rating of 30% or more?
If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. Please also provide your disability letter which includes the combined service connected disability percentage rating from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15((SF-15 (PDF file)). .
For more information, review USAJOBS Veterans resources.
• have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more OR
• retired from active military service with a service-connected disability rating of 30% or more?
If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. Please also provide your disability letter which includes the combined service connected disability percentage rating from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15((SF-15 (PDF file)). .
For more information, review USAJOBS Veterans resources.
3.
Are you the spouse of a member of the Armed Forces on active duty?
-OR-
Are you the spouse of a member of the Armed Forces who retired with a disability rating at the time of retirement of 100 percent or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs?
-OR-
Are you the un-remarried widow or widower of a member of the Armed Forces killed while in active duty status?
For more information, review USAJOBS Veterans resources.
-OR-
Are you the spouse of a member of the Armed Forces who retired with a disability rating at the time of retirement of 100 percent or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs?
-OR-
Are you the un-remarried widow or widower of a member of the Armed Forces killed while in active duty status?
For more information, review USAJOBS Veterans resources.
4.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?
If yes, confirm:
• you are located in the same local commuting area of the vacancy
• your grade is equivalent to or below the grade level of the vacancy and
• your last performance rating of record is at least fully successful or the equivalent.
You will be required to submit supporting documentation to validate your claim of ICTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50. For more information, review the USAJOBS Resource Center.
If yes, confirm:
• you are located in the same local commuting area of the vacancy
• your grade is equivalent to or below the grade level of the vacancy and
• your last performance rating of record is at least fully successful or the equivalent.
You will be required to submit supporting documentation to validate your claim of ICTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50. For more information, review the USAJOBS Resource Center.
5.
Are you an employee of the agency advertising this position and applying to be considered for a Reassignment, Change-to-Lower Grade or Re-promotion to a grade previously held?
6.
Do you have a severe physical, psychiatric or mental disability that qualifies you for Schedule A Disability appointments?
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
7.
Eligible: I am a military spouse who has relocated or will relocate within 30 days with my active duty sponsor on a permanent change of station (PCS) move to a new active duty assignment. I am exercising my preference eligibility to positions within the local commuting area of the new duty station. I certify that I have not accepted nor declined a permanent, continuing Federal or non-appropriated fund position in the local commuting area of the new duty location.
NOTE 1: Military spouses are eligible for one noncompetitive appointment using their preference eligibility for the duration of the active duty sponsor's relocation to the new permanent duty station, as long as the military spouse has not declined or accepted a permanent, continuing Federal or non-appropriated fund position in the geographical area of the PCS orders. If you certify that you have not used your preference at your sponsor's new duty location and it is discovered to be untrue, you may be subject to loss of MSP and possible disciplinary action.
NOTE 2: MSPs using eligibility EO 13473 cannot be appointed until they have relocated with the military sponsor to the new duty station.
Supporting Documentation: You must provide a signed Military Spouse PPP Self-Certification Checklist, https://www.dcpas.osd.mil/sites/default/files/2021-04/PPP_SELFCERTIFICATIONCHECKLIST_1119.pdf
PCS orders/verification of duty location assignment, a copy of marriage certificate or license and documents as listed on the Military Spouse PPP Self-certification Checklist. .
Are you a Priority Placement Program DoD Military Spouse Preference Eligible?
NOTE 1: Military spouses are eligible for one noncompetitive appointment using their preference eligibility for the duration of the active duty sponsor's relocation to the new permanent duty station, as long as the military spouse has not declined or accepted a permanent, continuing Federal or non-appropriated fund position in the geographical area of the PCS orders. If you certify that you have not used your preference at your sponsor's new duty location and it is discovered to be untrue, you may be subject to loss of MSP and possible disciplinary action.
NOTE 2: MSPs using eligibility EO 13473 cannot be appointed until they have relocated with the military sponsor to the new duty station.
Supporting Documentation: You must provide a signed Military Spouse PPP Self-Certification Checklist, https://www.dcpas.osd.mil/sites/default/files/2021-04/PPP_SELFCERTIFICATIONCHECKLIST_1119.pdf
PCS orders/verification of duty location assignment, a copy of marriage certificate or license and documents as listed on the Military Spouse PPP Self-certification Checklist. .
Are you a Priority Placement Program DoD Military Spouse Preference Eligible?
8.
Are you an employee of the agency advertising this position and applying to be considered for a Promotion? You must submit a copy of your most recent SF-50, Notification of Personnel Action.
9.
Are you a veteran whose latest discharge was under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- served three or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet the eligibility) OR
- are entitled to veterans preference?
For more information, review USAJOBS Veterans resources.
Preferences
1.
Your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Information provided in the application process may be investigated. Deliberate attempts to falsify your application information may result in being removed from consideration and could be grounds for disqualifying you or for dismissing you from employment should you be selected for this position. Please ensure the responses you provide are accurate and truthful.
Certification of Information Accuracy - I certify that, to the best of my knowledge and belief, all of the information submitted by me in this application, supporting materials and/or information provided in any interview associated with the examination process will be true and accurate; and that misrepresenting my experience or education, or providing false or fraudulent information, may be grounds for not hiring me, disciplinary action or termination; and that false or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Certification of Information Accuracy - I certify that, to the best of my knowledge and belief, all of the information submitted by me in this application, supporting materials and/or information provided in any interview associated with the examination process will be true and accurate; and that misrepresenting my experience or education, or providing false or fraudulent information, may be grounds for not hiring me, disciplinary action or termination; and that false or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
2.
Are you a former Federal employee who has retired and is receiving an annuity either under the Civil Service Retirement System (CSRS) or Federal Employees Retirement System (FERS)?
NOTE: If you are receiving a temporary medical disability retirement OR are a retired Military Service Member your response should be NO.
NOTE: If you are receiving a temporary medical disability retirement OR are a retired Military Service Member your response should be NO.
3.
Have you received a Voluntary Separation Incentive Payment (VSIP) in the past 5 years?
4.
Do you have a current (or last) performance rating of at least Fully Successful or the equivalent?
Assessment 1
1.
From the descriptions below, select the letter that BEST describes the highest level of education and/or experience that you fully possess in order to minimally qualify for this position. Read all of the statements completely before making your selection.
In this part you will respond to questions about your experience as it relates to the position for which you are applying. Carefully review the level descriptions (A to E) listed below. For each task question, choose the level description that best describes your experience and/or training. Your responses must be fully supported within the text of your resume. Failure to properly identify your experience may result in the lowering of your overall score and/or your disqualification for this position.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Monitor return authorization requests to ensure customer service levels are being met.
3.
Provide direct support in analyzing and re-processing complex order transactions.
4.
Expedite priority backorders related to routine and difficult supply problems.
5.
Coordinate with pertinent parties on strategies for correcting identified order fulfillment deficiencies.
6.
Expedite the resolution of customer problems.
7.
Participate in customer outreach initiatives to assess customer satisfaction.
8.
Inform customers of new and existing organizational services and capabilities.
9.
Develop methods to enhance productivity and improve customer service.
10.
Develop process improvements with the coordination of involved team members.
11.
Investigate and analyze conditions associated with failed transactions.
12.
Oversee actions to resolve customer order or support problems and complaints.
13.
Identify patterns in customer order problems to prevent their reoccurrence.
14.
Collaborate with customers to address, identify, and clarify their requirements.
15.
Participate in internal and external customer meetings.
16.
Write reports detailing research, analysis, recommendations, and implementation plans.
17.
Conduct briefings/presentations of customer data.
18.
From the list below, select the response which corresponds to the highest level of education you have achieved. Education claimed may be verified upon selection. If you do not possess or are unable to provide proof of education claimed, you may be found ineligible.
19.
Have you received an honorary or monetary award from your employer (government civilian, military, or private sector) during the last 3 years?