Internal Revenue Service Logo
Position Title
Management and Program Assistant (Office Automation)
Agency
Internal Revenue Service
Announcement Number
22-11534328L-HCX-0344-06T07 Opens in new window
Open Period
Friday, July 1, 2022 to Monday, July 11, 2022
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. IRS CTAP Candidate - Are you a current displaced or surplus IRS employee and:
 
  • you are located either within or outside the local commuting area of this vacancy, AND
  • your grade is equivalent to or below the grade level of this vacancy, AND
  • your position has the same or higher promotion potential of this vacancy, AND
  • your last performance rating of record is at least fully successful or the equivalent?

If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).

For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP). (limit characters)
3. Treasury CTAP Candidate - Are you a current displaced or surplus Department of Treasury (non-IRS) employee and:
 
  • you are located within the same local commuting area of this vacancy, AND
  • your grade is equivalent to or below the grade level of this vacancy, AND
  • your position has the same or higher promotion potential of this vacancy, AND
  • your last performance rating of record is at least fully successful or the equivalent?

If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).

For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP). (limit characters)
4. ICTAP Candidate - Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position and:
 
  • you are located within the same local commuting area of this vacancy, AND
  • your grade is equivalent to or below the grade level of this vacancy, AND
  • your position has the same or higher promotion potential of this vacancy, AND
  • your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of ICTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice AND a copy of your most recent annual performance appraisal, AND a copy of your most recent SF-50 (Notification of Personnel Action) or equivalent personnel action form.
 
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP). (limit characters)
5. Military Spouse (EO 13832) Candidate - Are you the spouse of an active duty member of the Armed Forces -OR- the spouse of a retired/separated member of the Armed Forces with a disability rating of 100% from the Department of Veterans Affairs -OR- the un-married widow or widower of a member of the Armed Forces killed while on active duty status?

If you indicate "Yes" for this question, you MUST submit the following:
  • Verification of the marriage to the service member (i.e., marriage license or other legal documentation verifying marriage), AND
 
  • If based on member's Active Duty status: proof of active duty status, i.e. spouse's Permanent Change of Station (PCS) or Active Duty military orders, or official documentation from the Armed Forces branch that verifies spouse's active status.
  • If based on member's 100% disability: verification of the member's retirement or release/discharge from active duty AND verification of spouse's 100% service-connected disability (DD-214 and/or VA letter).
  • If based on member's death: verification of the member's active duty status at the time of death (DD-214) AND verification of the member's death while on active duty (DD-1300).
    • You are not eligible if you were not married to the veteran at the time of death or have since remarried.
    • By selecting "Yes" below you are certifying that you were married to the veteran at the time of death and have not since remarried.

For more information, review FedsHireVets.gov.
  (limit characters)
6. U.S. Citizen Candidate - Are you a U.S. citizen (either by birth or naturalization) or national of the United States? (limit characters)
7. 30% Disabled Veteran Candidate - Are you a veteran who separated from active duty under honorable conditions AND you:
  • have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more;
-OR-
  • are retired from active military service with a service-connected disability rating of 30% or more?

 If you indicate "Yes" for this question, you MUST submit:
  •  a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service, AND
  • a copy of the disability letter (reflecting the overall 30% or more rating) from the Department of Veterans Affairs (https://www.va.gov/records/download-va-letters/) or Armed Service, AND
  • the Application for 10-Point Veteran Preference, Standard Form 15.
 
For more information, review USAJOBS Veterans resources.
  (limit characters)
Preferences
1. Select the lowest grade you are willing to accept for this position. (limit characters)
2. Employees of the Internal Revenue Service (IRS) must demonstrate the highest level of ethics and integrity. Former employees will be subject to a screening of their prior performance and conduct with the Service, and all other applicants may be subject to reference checks of prior employment. Your responses to the following questions will be verified; Applicants providing false information may be made ineligible and will be subject to debarment for future employment opportunities with the IRS.

Please select the response that best describes your current or prior employment with the IRS. If you never worked for the Internal Revenue Service, you must select the last response "Not applicable." (limit characters)
3. Employees of the Internal Revenue Service (IRS) must demonstrate the highest level of ethics and integrity, and must be in compliance with all Federal Tax requirements. Applicants being considered for employment with the IRS will be subject to a tax check. You can "Get Your Tax Record" at http://www.irs.gov/ (https://www.irs.gov/individuals/get-transcript) and check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. Applicants not in compliance will be determined unsuitable for employment with IRS. Your responses to the following questions will be verified; Applicants providing false information may be made ineligible and will be subject to debarment for future employment opportunities with the IRS.

Please select the response that best describes your compliance with all Federal Tax requirements. You will be subject to a tax check that will verify your response to this question. (limit characters)
4. The following question is regarding your Selective Service status. If you are a male born after December 31, 1959, and are at least 18 years of age, civil service employment law (5 U.S.C. 3328) requires that you must be registered with the Selective Service System, unless you meet certain exemptions under Selective Service law. If you are required to register but knowingly and willfully fail to do so, you are ineligible for appointment by executive agencies of the Federal Government (5 CFR 300.704). Visit http://www.sss.gov/ for additional information. (limit characters)
5. If you are a current Federal employee, by what agency and organization are you employed? (limit characters)
6. If you selected "Other", please enter the agency and organization. (limit characters)
7. If you are a current Federal employee, what is your duty station? [City, State] (limit characters)
8. If you are a Federal employee, under what type of appointment are you currently serving? (limit characters)
9. If you are, or ever were a Federal civilian employee, please provide your current or last pay plan, series, and grade level or pay band. For example: GS-0303-05, IR-0343-02, WG-5400-04. (limit 250 characters)
10. If you are, or ever were a Federal civilian employee, indicate the pay plan and grade level or pay band of the highest graded position you have ever held. For example: GS-05, IR-02, WG-04. (limit characters)
11. Are you a current or former Federal employee with reinstatement eligibility? (limit characters)
12. Are you a retiree receiving a Federal annuity, either military or civilian?

Note: If you are an annuitant, your salary or annuity may be reduced upon employment. (limit characters)
13. Have you accepted a buyout from a Federal agency within the past 5 years? (limit characters)
14. Regarding the effectiveness of our recruitment strategies; how did you first hear about this job? (limit characters)
15. If you answered "Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc." please indicate the name of the job board or search agent other than USAJOBS you saw the advertisement.

If you answered "Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)" please indicate the name of the Social Media platform you saw the advertisement.

If you answered "Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)" please indicate the name and state of the recruiting event.

If you answered "School/University announcement/career counselor" please indicate the name of the school/university of the announcement where you saw the advertisement.

If you answered "Third party referral, such as diversity or community organization, or employment office (Federal, state or local)" please indicate the name of the third party referral and the state you saw the advertisement.

If you answered "Newspaper (print/online)" please indicate the name of the newspaper and the state you saw the advertisement.

If you answered "Radio" please indicate the name of the radio station and state you heard the advertisement.

If you answered "Transit/Bus Advertisement" please indicate the city and state you saw the advertisement.

If you answered "Banner Advertisement - Major News Websites" please indicate the website.

If you answered "Banner Advertisement - Movie Theater Websites" please indicate the website.

If you answered "Classified Advertisement Website (Craigslist, Angie's List, etc.)" please indicate the name of the website, city and state.

If you answered "Other" please specify. (limit characters)
Assessment 1
Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume. (limit characters)

QUALIFICATION REQUIREMENTS:
To qualify for this position you must meet the qualification requirements outlined below:

GS-06: You must have 1 year of specialized experience equivalent to the next lower grade (GS-5) in the Federal Government. Specialized experience for this position includes: Knowledge of clerical or technical procedures and requirements sufficient to assist in compiling data for routine requests and issues including recognizing and correcting discrepancies and data omissions. Knowledge of standard interviewing techniques; experience utilizing automated systems and research materials to respond to customer requests; and knowledge of applicable program policies and procedures to analyze, evaluate, and interpret information.

GS-07: You must have 1 year of specialized experience equivalent to the next lower grade (GS-6) in the Federal Government. Specialized experience for this position includes: Knowledge of standard interviewing techniques to collect various types of factual information from customers; extensive knowledge of applicable program policies and procedures to analyze and evaluate information, interpret guidance, draw conclusions, coordinate studies or projects, and provide effective management/program support; experience utilizing automated systems and research materials to respond to customers request.

 (limit characters)
1. Which of the following is true about your specialized experience for the GS-6 level? (limit characters)
2. Which of the following is true about your specialized experience for the GS-7 level? (limit characters)
3. Which of the following statements describes your experience training others on the job? (limit characters)
4. Which of the following tasks have you performed to contribute to a supportive workplace environment? (limit characters)
5. In your previous work experience, what level of interaction did you have with customers by telephone? (limit characters)
6. Which of the following computer systems or applications have you used to perform your work? (limit characters)
7. In your work experience, how have you handled frustrated or difficult customers? (limit characters)
8. With which types of customers do you have experience communicating technical information verbally? (limit characters)
9. Which of the following computer resources have you used for work-related research? (limit characters)
10. After a work product is completed, which of the following have you used to ensure accuracy and quality? (limit characters)
11. Which of the following work-related tasks describes your experience? (limit characters)
12. Which of the following actions have you taken to provide administrative support to a lead, analyst, or manager? (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
13. To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination?
 (limit characters)
14. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
 (limit characters)
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