QUALIFICATION REQUIREMENTS:
To qualify for this position you must meet the qualification requirements outlined below:
GS-06: You must have 1 year of specialized experience equivalent to the next lower grade (GS-5) in the Federal Government. Specialized experience for this position includes: Knowledge of clerical or technical procedures and requirements sufficient to assist in compiling data for routine requests and issues including recognizing and correcting discrepancies and data omissions. Knowledge of standard interviewing techniques; experience utilizing automated systems and research materials to respond to customer requests; and knowledge of applicable program policies and procedures to analyze, evaluate, and interpret information.
GS-07: You must have 1 year of specialized experience equivalent to the next lower grade (GS-6) in the Federal Government. Specialized experience for this position includes: Knowledge of standard interviewing techniques to collect various types of factual information from customers; extensive knowledge of applicable program policies and procedures to analyze and evaluate information, interpret guidance, draw conclusions, coordinate studies or projects, and provide effective management/program support; experience utilizing automated systems and research materials to respond to customers request.