- Position Title
- Administrative Support Specialist
- Agency
- Small Business Administration
- Announcement Number
- EXC-22-011-ACS-11542370 Opens in new window
- Open Period
- Monday, July 18, 2022 to Thursday, August 18, 2022
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Would you accept a temporary appointment?
Assessment 1
WARNING STATEMENT: Do not overstate or understate your level of experience and demonstrated capability. You should be aware that your ratings are subject to evaluation and verification based on the resume, and other relevant documents you submit, as well as through verification of references as appropriate. Deliberate attempts to falsify information may be grounds for disqualifying you or for dismissing you from the position following acceptance. The following questions will be used to determine your minimum qualifications for this position.
1.
Carefully read the following descriptions of experience and education. Select the one that best describes your qualifications for the GS-09 Administrative Support Specialist. Make sure your resume supports the response that you select. Mark only 1 response.
2.
Carefully read the following descriptions of experience and education. Select the one that best describes your qualifications for the GS-11 Administrative Support Specialist. Make sure your resume supports the response that you select. Mark only 1 response.
3.
To receive proper credit, please indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
Did you include month and year as well as average hours worked per week in your resume/application for each position stated?
Please answer below:
Did you include month and year as well as average hours worked per week in your resume/application for each position stated?
Please answer below:
For each task in the following Competencies, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item.
4.
Experience in at least two(2)administrative program area such as Travel Arranging, Travel Vouchers, Travel Credit Cards, Payroll(Time and Attendance), Procurement, Accountable Property, Records Management, Mailroom/Supply Management, and/or Facilities.
5.
Applying Federal Laws or Regulations, and/or Standard Operating Procedure(SOPs)with regards to Travel, Payroll(Time and Attendance), Procurement, Records Management, Accountable Property, Facilities and/or mail room operations.
6.
To support the responses you provided to questions 4-5, please indicate the position(s) in your resume that demonstrates your experience in Administration and Management and the tasks listed above (provide position title, company and dates only).
7.
Gather information compile data, and prepare reports using Microsoft Office programs.
8.
Utilize Microsoft Excel to create spreadsheets and to organize data and perform calculations.
9.
Import and export data from online and electronic databases including web based and Oracle or similar systems.
10.
Develop innovative reporting functions in various database to monitor task progress and completion.
11.
To support the responses you provided to questions 7-10, please indicate the position(s) in your resume that demonstrates your experience in Computer Skills and the tasks listed above (provide position title, company and dates only).
12.
Communicate effective in person and over the telephone to provide clear guidance to customers.
13.
Clearly and effectively communicate with customers, supervisors, and senior level management using Microsoft Outlook and other written communications.
14.
Handle customers service requests in a timely fashion and track all requests to ensure resolution.
15.
Resolve routine customer service requests.
16.
To support the responses you provided to questions 12-15, please indicate the position(s) in your resume that demonstrates your experience in Customer Service and the tasks listed above (provide position title, company and dates only).
17.
Create complex reports and produce regular and requested reports for immediate supervisor and/or senior management.
18.
Analyze and resolve problems identified in reports.
19.
Utilize statistical data to monitor performance.
20.
Make recommendations to immediate supervisor and/or senior management based on statistical analysis and interpretation of data.
21.
Assist with performing internal reviews for compliance with Federal laws, agency policies and other applicable guidelines.
22.
Assist with evaluating program performance and recommend actions to correct deficiencies.
23.
To support the responses you provided to questions 17-22, please indicate the position(s) in your resume that demonstrates your experience in Problem Solving and the tasks listed above (provide position title, company and dates only).
As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Deliberate attempts to falsify information may be grounds for disqualifying you or for dismissing you from the position/agency during the probation period. Please take this opportunity to review your responses to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) Understand this warning; 2) Have reviewed your responses to this questionnaire for accuracy; and 3) Verify that your responses accurately describe your current level of experience and capability.
24.
Failure to agree to the statement below will disqualify you from further consideration for the position.
NOTE: It is the applicant's responsibility to verify that information entered, uploaded, or faxed (i.e., resume, veterans preference documentation, assessment questions and answers, and SF 50s) is accurate and received by the agency).