- Position Title
- Program Support Assistant
- Agency
- Veterans Health Administration
- Announcement Number
- CBSX-11601256-22-RCM Opens in new window
- Open Period
- Monday, August 15, 2022 to Wednesday, September 7, 2022
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
2.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
3.
Are you a current permanent Federal employee from an agency other than Department of Veterans Affairs?
To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form.
To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form.
4.
Please indicate the highest grade you have held in the Federal government.
TRANSCRIPT REMINDER - If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application.
5.
In conjunction with accepting a tentative offer, selected candidates must submit a written statement to the HR Office point of contact specifying their vaccination status within two business days of receiving a tentative offer. Using one of the applicable statements below please identify your COVID Vaccination status.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Resume Reminder- Your resume must include the following information for each job listed:
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
Accuracy of Application Reminder:
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
Select the appropriate answer to each of the following questions based on your current level of experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
TIME-IN-GRADE (TIG) REQUIREMENTS for this position. Applicants who are current permanent Federal employees and have held a GS grade any time in the past 52 weeks (full-time equivalency) must also meet TIG requirements. In applying for the GS-06, applicants must have held the GS-05 grade or higher for one (1) year to meet the requirement for the GS-06 level of this vacancy. The grade may have been in any occupation but must have been held in the Federal Service. [Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment].
1.
Do you meet the time-in-grade requirements as stated in the instructions above? [MOST RECENT COPY OF NOTIFICATION OF PERSONNEL ACTION SF-50 WITH SALARY INFORMATION IS REQUIRED]
Minimum Qualifications: This section includes questions about the minimum qualifications for this vacancy.
2.
Please choose the ONE statement below that best reflects your level of experience for this position. Your experience must be detailed in your resume to receive full credit. We will not make assumptions regarding your specialized experience.
The following statements pertain to your knowledge of Clerical, Customer Service, Database Management Systems, Communication and Technical Competence. Choose the statement from the list below that describes your knowledge, skills and abilities and it must be detailed in your resume to receive full credit. We will not make assumptions regarding your experience.
The following statement pertains to your knowledge, skills and abilities for the following competency relating to CLERICAL (Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms).
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Serves as the Audiology Section focal point for prosthetic device processing which includes ordering, receiving, and certifying hearing aids and accessories; preparing packages to be mailed to remote community-based outpatient clinics in which Audiology services are provided, Veterans mailing addresses, and to third-party vendors.
4.
Manages storage of prosthetic devices, and coordinates with audiology section providers regarding device issuance within trial period time frame.
5.
Prepares, executes, and/or tracks program specific information. Performs office automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database, and/or graphics.
6.
Serves as primary time, leave, and attendance timekeeper for Audiology & Speech Pathology Service in which has employees stationed at different sites, and will be expected to have specialized knowledge of the Veterans Affairs Time and Attendance (VATAS) system.
7.
Posts employee/contracted personnel time and attendance daily, processes corrected timecards when necessary, establishes a program for monitoring employee time and attendance including tracking daily attendance, utilization of overtime and unscheduled hours per employee, tracking usage of FMLA and EPL and generating reports to present to supervisors.
8.
Ensures information on clinic postcards and appointment reminders are accurate.
9.
Assists the Audiology & Speech Pathology Service Chief, Section Chiefs, in handling all Union and Human Resources correspondence and personnel management documentation.
10.
Receives, schedules, refers, and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to the public.
The following statement pertains to your knowledge, skills and abilities for the following competency relating to CUSTOMER SERVICE (Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services.).
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
11.
Interacts with Veterans, family members, and caregivers to ensure Service Recovery is established when needed.
12.
Collaborates with supervisors, human resources, and financial management payroll to resolve any issues regarding employee timecards, leave balances, and/or pay discrepancies.
13.
Provides clerical contact support such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures, and similar information.
The following statement pertains to your knowledge, skills and abilities for the following competency relating to DATABASE MANAGEMENT SYSTEMS (Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integrity of data).
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
14.
Monitors remote order entry system (ROES); manages the logistical processing of devices including receiving and distribution, generates ROES reports; ensures timeliness of hearing aid certification process, contacts and works directly with the vendor as needed, and reports findings to Service Chief, Audiology Section Chief.
15.
Supports the International Outcome Inventory for Hearing Aids (IOI-HA) program which includes mailing out IOI-HA questionnaires, intaking IOI-HA survey responses, inputting data into the National ROES database, inputting data into the patient's electronic records on CPRS, alerting providers for follow-up, and documenting completion within internal IOI-HA tracker on SharePoint.
16.
Assists Speech Pathology Section with monitoring and tracking augmented communication prosthetic devices (up to $20K or more per device) issuance.
17.
Tracks Speech Pathology consults submitted to Prosthetic & Sensory Aids Service until devices are received by Speech Pathology Section and/or mailed and delivered directly to the patient's residence and reports findings to Service Chief, Speech Pathology Section Chief.
18.
Creates and manages suspense files to address disciplinary and union actions within strict time limits.
19.
Places and tracks work orders to completion. Tracks, orders, delivers, and maintains office supplies. Runs office/administrative errands and retrieves administrative items. Receives, sorts, and distributes mail to appropriate staff.
20.
Collects, assembles, and compiles data for recurring, special, and one-time administrative and management reports.
The following statement pertains to your knowledge, skills and abilities for the following competency relating to COMMUNICATION (Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately).
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
21.
Assists with patient throughput when needed during times of decreased medical support assistant staffing which includes contacting and scheduling outpatient appointments in ASPS clinics, composing and preparing appointment related letters, and entering appointment data utilizing applicable software programs.
22.
Serves as a liaison between ASPS and Supply Chain Management (SCM) and is responsible for the ASPS Equipment Inventory List (EIL). Verifies the location of equipment and coordinating with SCM personnel to update equipment list when applicable.
The following statement pertains to your knowledge, skills and abilities for the following competency relating to TECHNICAL COMPETENCE (Uses knowledge that is acquired through formal training or extensive on the job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues).
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
23.
Serves as back-up ADPAC for ASPS and must have technical knowledge of equipment and software
24.
Obtains scheduling keys and have technical knowledge of outpatient scheduling processes and procedures.
25.
Manages ASPS consults and is required to generate data reports and present to ASPS Leadership.
26.
Serves as an Audiology & Speech Pathology Service Line Advocate and is expected to be familiar with the Patient Advocate Tracking System - Replacement (PATS-R).
27.
Assures that PATS-R cases and other action items assigned to Audiology & Speech Pathology are addressed and resolved in a timely manner when needed.
28.
Assists the Service Chief, Section Chiefs, and Administrative Officer implement process improvement projects within ASPS.
29.
Prepares and organizes Peer Reviews for biannual Credentialling and Privileging audits as well as assemble Medical Record Reviews for Medical Records Committee.
30.
Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents. Establishes, updates, and maintains office files and records.
31.
Establishes files, maintains, purges, and disposes of administrative and/or medical records/files in accordance with regulations and procedures.